# Terms of Service

## Ask Eve AI

**Version 1.0.0**  
**Effective Date: October 3, 2025**

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## Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between **Flow IT BV**, with registered office at Toekomststraat 62, 9800 Deinze, Belgium, with company number BE0877.273.542, operating under the trademark **Ask Eve AI** ("Ask Eve AI," "AskEveAI," "we," "us," or "our"), and the Customer (as defined below) that governs the use of the Services (as defined below).

By signing up to use the Services, accessing the Services, or clicking to accept these Terms, you ("Customer," "you," or "your") agree to be bound by these Terms. You represent that you are lawfully able to enter into contracts and, if you are entering into these Terms on behalf of an entity, that you have legal authority to bind that entity.

**For commercial customers**: Your use of the Services is also subject to our [Data Protection Agreement](link-to-dpa), which governs the processing of personal data. In the event of any conflict between these Terms and the Data Protection Agreement regarding data protection matters, the Data Protection Agreement shall prevail.

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## 1. Services

### 1.1 Provision of Services

1. Upon payment of the applicable fees, Ask Eve AI grants to Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Ask Eve AI platform ("Platform" or "Services") during the term as stated in these Terms and as specified in the applicable subscription for Customer's business operations.

2. Ask Eve AI may subcontract to third parties any part of the Services. In particular, Ask Eve AI utilizes third-party service providers to provide, amongst others, connectivity, AI services (including large language models), data centre services, database services, content delivery, and security services. A complete list of Sub-Processors is available in Annex 1 of our Data Protection Agreement.

3. Customer must provide accurate and up-to-date account information. Customer is responsible for all activities that occur under its account, including the activities of any authorized user or Partner. Customer shall:
   - Notify Ask Eve AI immediately of any unauthorized use of any password, API key, or user ID, or any other known or suspected breach of security
   - Use reasonable efforts to stop any unauthorized use of the Services that is known or suspected by Customer
   - Not provide false identity information to gain access to or use the Services
   - Maintain proper access controls for all users and API credentials

### 1.2 Limitations on Use of Services

1. **Prohibited Actions**: Customer shall not:
   - Remove any identification, proprietary, copyright, or other notices in the Services or documentation
   - Represent that output was human-generated when it was not
   - Reverse engineer the Services into source code, decompile, disassemble, or analyze the Services by "reverse engineering"
   - Create derivative works of the Services
   - Merge the Services with other software
   - Sublicense, sell, lease, or otherwise encumber rights granted by Ask Eve AI (unless expressly authorized by Ask Eve AI in writing)
   - Use the Services in any way that causes, or may cause, damage to the Services or impairment of the availability or accessibility of the Services
   - Use the Services in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity
   - Attempt to gain unauthorized access to any portion of the Services or related systems or networks
   - Overload, flood, or perform denial-of-service attacks on the Services
   - Use automated means to access the Services except through approved APIs and within documented rate limits

2. **Prohibited Content**: Customer shall not use the Services to create, upload, transmit, distribute, or store content that:
   - Is illegal, including content depicting or facilitating child exploitation, terrorism, illegal drugs, or other criminal activity
   - Contains malware, viruses, or malicious code
   - Infringes intellectual property rights, including pirated material or unauthorized use of trademarks
   - Constitutes spam, phishing attempts, or fraudulent schemes
   - Includes personal data without proper consent or legal basis under applicable data protection laws
   - Promotes hate speech, violence, or discrimination
   - Attempts to manipulate AI systems to produce harmful, misleading, or unauthorized outputs
   - Creates deepfakes or other misleading content intended to deceive
   - Violates any applicable laws or regulations

3. **Enforcement**: In case of infringement of these limitations, Ask Eve AI reserves all rights to prove and obtain compensation for its full damages incurred by such infringement. This provision does not prevent Ask Eve AI from obtaining equitable relief in summary or other proceedings. Ask Eve AI may immediately suspend or terminate access to the Services upon discovery of any violation.

### 1.3 Acceptable Use and Compliance

1. **Data Protection Compliance**: 
   - **Customers** and **Partners** must comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Belgian Data Protection Act, when using the Services.
   - Customers and Partners are responsible for obtaining all necessary consents, authorizations, and legal bases required to process personal data through the Services.
   - Customers and Partners must ensure their end users are properly informed about data processing activities and that appropriate privacy notices are provided.
   - Although Ask Eve AI provides consent management functionality within the Platform, Customers and Partners remain solely responsible for ensuring their use of the Services complies with all applicable data protection requirements.

2. **Customer and Partner Indemnification for GDPR Violations**: Customer and Partner agree to indemnify, defend, and hold Ask Eve AI harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to Customer's or Partner's failure to comply with GDPR or other applicable data protection laws.

3. **Export Controls and Trade Compliance**: Customer certifies that it will comply with all applicable EU trade restrictions, export controls, and economic sanctions. Customer represents and warrants that it will not use the Services in any country or territory subject to EU or international sanctions, or in violation of any applicable trade restrictions.

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## 2. Content

### 2.1 Input and Output

1. Customer may provide input to the Services ("Input") and receive output from the Services based on the Input ("Output"). Input and Output are collectively "Content."

2. Customer is responsible for all Content, including ensuring that it does not violate any applicable law or these Terms. Customer represents and warrants that it has all rights, licenses, and permissions needed to provide Input to the Services.

### 2.2 Ownership

1. **Customer Ownership**: Customer:
   - Retains all ownership rights in Input
   - Owns all Output generated by the Services based on Customer's Input
   - Owns all specialist configurations, prompts, business logic, and custom implementations created by Customer on the Platform

2. **Ask Eve AI Assignment**: Ask Eve AI hereby assigns to Customer all of our right, title, and interest, if any, in and to Output generated specifically for Customer.

3. **Platform Ownership**: Ask Eve AI retains all ownership rights in and to the Platform itself, including all software, improvements, enhancements, modifications, AI models, core functionality, and intellectual property rights related thereto.

### 2.3 Non-Unique Outputs

Due to the nature of AI services and machine learning generally, Output may not be unique. Other users may receive similar output from the Services. Ask Eve AI's assignment of Output to Customer does not extend to other users' output or any third-party output.

### 2.4 Use of Content by Ask Eve AI

Ask Eve AI may use Content to:
- Provide, maintain, develop, and improve the Services
- Comply with applicable law
- Enforce our terms and policies
- Keep the Services safe and secure
- Generate aggregated or de-identified data for research, development, and model improvement, subject to the opt-out provisions in our Data Protection Agreement

### 2.5 Nature of AI and Customer Responsibilities

1. **AI Limitations**: Artificial intelligence and machine learning are rapidly evolving fields. Ask Eve AI is constantly working to improve the Services to make them more accurate, reliable, safe, and beneficial. However, given the probabilistic nature of machine learning, use of the Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.

2. **Customer Acknowledgments**: When Customer uses the Services, Customer understands and agrees that:
   - **Output may not always be accurate**: Customer should not rely on Output from the Services as a sole source of truth or factual information, or as a substitute for professional advice
   - **Human review required**: Customer must evaluate Output for accuracy and appropriateness for its use case, including using human review as appropriate, before using or sharing Output from the Services
   - **No automated decisions affecting individuals**: Customer must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them, without appropriate human oversight and intervention
   - **Potential for inappropriate content**: The Services may provide incomplete, incorrect, or offensive Output that does not represent Ask Eve AI's views
   - **No endorsements**: If Output references any third-party products or services, it does not mean the third party endorses or is affiliated with Ask Eve AI

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## 3. Intellectual Property

### 3.1 Ask Eve AI Ownership

Except as expressly set forth in these Terms, Ask Eve AI owns and retains all right, title, and interest in and to the Services, including:
- The Platform with all software, improvements, enhancements, or modifications thereto
- Any software, applications, inventions, or other technology developed as part of any maintenance or support
- All AI models, algorithms, and training methodologies
- All Intellectual Property Rights related to any of the foregoing

"Intellectual Property Rights" means current and future worldwide rights under patent, copyright, trade secret, trademark, moral rights, and other similar rights.

### 3.2 Reservation of Rights

All rights in and to Ask Eve AI not expressly granted to Customer in these Terms are reserved by Ask Eve AI. No license is granted to Customer except as to use of the Services as expressly stated herein. These Terms do not grant Customer:
- Any rights to the Intellectual Property Rights in the Platform or Services
- Any rights to use the Ask Eve AI trademarks, logos, domain names, or other brand features unless otherwise agreed in writing

### 3.3 Partner Implementations

Where Partners implement functionality on the Platform involving Ask Eve AI:
- Partners retain ownership of their specific implementations, configurations, and custom code
- Partners grant Ask Eve AI a license to host, operate, and provide their implementations as part of the Services
- Ask Eve AI retains ownership of the underlying Platform infrastructure and core functionality
- Partners are responsible for ensuring their implementations comply with these Terms and all applicable laws

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## 4. Pricing and Payment

### 4.1 Subscription Model

1. **Paid Subscriptions**: Customer can only purchase a paid subscription ("Paid Subscription") by paying Basic Fees in advance on a monthly or yearly basis, or at another recurring interval agreed upon prior to purchase, through a third-party payment platform as indicated by Ask Eve AI.

2. **Third-Party Payment Terms**: Where payment is processed through a third-party payment platform, the separate terms and conditions of that payment platform shall apply in addition to these Terms.

### 4.2 Fee Structure

1. **Basic Fees**: Prepaid fees for the base subscription tier, covering specified usage limits for the billing period. Basic Fees must be paid in advance for each billing period to maintain access to the Services.

2. **Additional Fees**: Additional Fees will be charged to Customer on a monthly basis on top of the Basic Fees when the effective usage of the Services exceeds the usage limits covered by the Basic Fee for the respective month. Additional Fees will be calculated and invoiced to Customer through the same third-party payment platform.

3. **Overage Options**: 
   - Customer may enable or disable overage usage for each service element (storage, embeddings, interactions) as defined in the subscription agreement
   - If overage is disabled and usage limits are reached, Services will be suspended until the next billing period or until Customer enables overage
   - Customer may request changes to overage settings mid-period by contacting Ask Eve AI or their managing Partner
   - Usage metrics are displayed in the administrative interface

### 4.3 Payment Terms

1. **Currency and Taxes**: All prices are quoted in EUR unless otherwise agreed. Tax rates are calculated based on the information Customer provides and the applicable rate at the time of payment. Prices do not include VAT, which will be added at the applicable rate.

2. **Billing Cycle**: Unless otherwise specified between the Parties, Paid Subscriptions will continue indefinitely until cancelled. Customer will receive a recurring invoice on the first day of each billing period for Basic Fees and will authorize the applicable third-party payment platform to charge the payment method for the then-current subscription fee.

3. **Payment Deadline**: Payment of each invoiced amount for Additional Fees, taxes included, must be completed within thirty (30) days after the date of the invoice.

4. **Late Payment**: Any payment after the fixed payment date shall be subject to delay interest for late payment in accordance with the Law of 2 August 2002 on combating late payment in commercial transactions, calculated at the legal interest rate as determined by the Belgian government. This provision shall not in any event exclude the possible payment of damages.

5. **Invoice Complaints**: Complaints relating to invoices must be notified to Ask Eve AI directly and in writing within fifteen (15) days after the invoice date via registered letter or via a proven received email to finance@askeveai.com, stating the precise nature and extent of the complaints.

### 4.4 Cancellation and Refunds

1. **Customer Cancellation**: Customer may cancel a Paid Subscription at any time by following the cancellation instructions provided in the administrative interface or by contacting Ask Eve AI. Unless otherwise stated, cancellation will take effect at the end of the billing period in which Customer cancels.

2. **No Refunds**: Ask Eve AI does not offer refunds or reimbursements for partial subscription periods unless otherwise agreed between the Parties in writing.

3. **Ask Eve AI Termination**: In addition to, and without prejudice to any other rights Ask Eve AI may have under these Terms, Ask Eve AI reserves the right to terminate a Paid Subscription at any time upon at least fourteen (14) days' notice. Unless Ask Eve AI notifies Customer otherwise, Ask Eve AI will grant Customer access to the Paid Subscription for the remainder of the then-current billing period.

### 4.5 Price Changes

Ask Eve AI may from time to time change the prices for Paid Subscriptions, including recurring Basic Fees and Additional Fees, in response to circumstances such as:
- Changes to product offerings and features
- Changes in business operations or economic environment
- Changes in costs from subcontractors or service providers
- Security, legal, or regulatory reasons

Ask Eve AI will provide reasonable notice of price changes by any reasonable means, including by email or in-app notice, which will in any event not be less than fourteen (14) days. Price changes will become effective at the start of the next subscription period following the date of the price change.

Subject to applicable law, Customer will have accepted the new price by continuing to use the Services after the new price comes into effect. If Customer does not agree to a price change, Customer may reject the change by unsubscribing from the applicable Paid Subscription before the price change comes into effect.

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## 5. Suspension and Termination

### 5.1 Suspension for Non-Payment

1. **Basic Fees**: If Basic Fees are not paid when due, Ask Eve AI reserves the right to immediately suspend Customer's access to the Services without prior notice.

2. **Additional Fees**: If Additional Fees are not paid within thirty (30) days of the invoice date, Ask Eve AI may suspend Customer's access to the Services.

3. **Reactivation**: Suspended accounts may be reactivated upon payment of all outstanding amounts. However, time elapsed during suspension still counts toward the applicable billing period, and no pro-rata refunds or credits will be provided.

### 5.2 Immediate Termination by Ask Eve AI

Ask Eve AI reserves the right to suspend or terminate Customer's access to the Services or delete Customer's account immediately without any notice, compensation, or court intervention if Ask Eve AI determines:

1. Customer has breached these Terms, including violation of Section 1.2 (Limitations on Use of Services) or Section 1.3 (Acceptable Use and Compliance)
2. Customer becomes insolvent, files a petition of bankruptcy (or any similar petition under any insolvency law of any jurisdiction), ceases its activities, or proposes any dissolution
3. Ask Eve AI must do so to comply with applicable law
4. Customer's use of the Services could cause risk or harm to Ask Eve AI, its users, or anyone else

### 5.3 Service Discontinuation

Ask Eve AI may decide to discontinue the Services. In such case, Ask Eve AI will give Customer advance notice and a refund for any prepaid, unused Services on a pro-rata basis.

### 5.4 Data Upon Termination

1. **License Suspension**: When a subscription is suspended or cancelled, Customer loses access to the Services, but tenant data is not automatically deleted. Customer may resume access by reactivating the subscription and paying applicable fees.

2. **Tenant Termination**: Customer may request full termination of its tenant account and deletion of all associated tenant data by contacting Ask Eve AI. Upon such request:
   - Tenant-specific content will be isolated and marked for deletion
   - Deletion will occur within ninety (90) days as specified in the Data Protection Agreement
   - Financial and billing records will be retained for seven (7) years as required by Belgian law
   - User accounts will be disabled to maintain audit trail integrity

3. **Data Export**: Customer may export accessible data through the API while subscription remains active and fees are current. Ask Eve AI does not provide separate data export services.

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## 6. Warranties and Disclaimers

### 6.1 Service Availability

Ask Eve AI strives to provide high availability of the Services but does not guarantee any specific uptime or service level. Ask Eve AI reserves the right to:
- Perform scheduled maintenance between 22:00 and 05:00 CET without prior notice
- Perform scheduled maintenance outside these hours with at least seven (7) days' advance notice
- Perform emergency maintenance at any time without notice when necessary to protect the security, integrity, or availability of the Services

### 6.2 Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, ASK EVE AI AND ITS PARTNERS MAKE NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Specifically, Ask Eve AI does not warrant that:
- The Services will meet Customer's performance requirements or operate in accordance with Customer's expectations
- The Services will be uninterrupted, secure, or error-free
- Any errors or defects will be corrected
- The Services will be free from viruses or other harmful components
- Results obtained from use of the Services will be accurate or reliable

Customer acknowledges that before entering into these Terms, Customer has evaluated the Services and accepts responsibility for selection of the Services, their use, and the results to be obtained therefrom.

### 6.3 AI-Specific Disclaimers

Neither Ask Eve AI nor its partners make any warranty about:
- The accuracy, completeness, or appropriateness of any Output generated by the Services
- Any content or information in or from an end user or Customer account
- The reliability of AI models or the absence of AI hallucinations, errors, or biases
- The suitability of Output for any particular purpose or decision-making process

Customer accepts and agrees that any use of Output from the Services is at Customer's sole risk and that Customer will not rely on Output as a sole source of truth or factual information, or as a substitute for professional advice.

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## 7. Limitation of Liability

### 7.1 Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ASK EVE AI UNDER THESE TERMS SHALL BE LIMITED TO THE TOTAL AMOUNT OF BASIC FEES PAID BY CUSTOMER TO ASK EVE AI DURING THE THREE (3) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY. ADDITIONAL FEES (OVERAGE) ARE EXCLUDED FROM THIS CALCULATION.

### 7.2 Exclusion of Consequential Damages

IN NO EVENT SHALL ASK EVE AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits or revenue
- Loss of business or anticipated savings
- Loss of goodwill or reputation
- Loss of data or information
- Business interruption
- Cost of procurement of substitute services
- Any other indirect or consequential loss or damage

This exclusion applies regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise) and whether or not Ask Eve AI has been advised of the possibility of such damages.

### 7.3 Specific Exclusions

Ask Eve AI shall have no liability whatsoever for:
- **AI Output**: Any damages or claims resulting from Customer's use of, reliance on, or decisions made based on Output generated by the Services
- **Third-Party Services**: Deficiencies in infrastructure services or third-party software provided by Ask Eve AI's Sub-Processors, beyond the liability such Sub-Processors have toward Ask Eve AI
- **Customer Content**: Any claims arising from Customer's Input, including claims of infringement, defamation, or violation of privacy rights
- **End User Claims**: Claims brought by Customer's end users arising from Customer's use of the Services
- **Unauthorized Use**: Damages resulting from unauthorized access to or use of Customer's account
- **Force Majeure**: Events beyond Ask Eve AI's reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental actions, internet disturbances, epidemics, pandemics, or failures of third-party infrastructure providers

### 7.4 Customer Indemnification

Customer shall, at its own expense, indemnify, defend, and hold Ask Eve AI harmless from and against any claim(s), damages, losses, liabilities, costs, and expenses (including reasonable legal fees) brought against Ask Eve AI by a third party arising out of or related to:
- Customer's use of Output obtained from the Services
- Customer's breach of these Terms
- Customer's violation of any applicable laws or regulations
- Customer's violation of any third-party rights
- Customer's failure to comply with GDPR or other data protection laws

### 7.5 Mandatory Liability

Nothing in these Terms shall limit or exclude liability to the extent such limitation or exclusion is prohibited by mandatory applicable law, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Intentional misconduct or gross negligence
- Any other liability that cannot be excluded or limited under Belgian or EU law

### 7.6 Basis of the Bargain

Customer acknowledges and agrees that the limitations of liability set forth in this Section 7 are fundamental elements of the basis of the bargain between Ask Eve AI and Customer, and that Ask Eve AI would not be able to provide the Services on an economically reasonable basis without these limitations.

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## 8. Confidential Information

### 8.1 Mutual Confidentiality Obligations

1. **Ask Eve AI's Confidential Information**: Customer acknowledges that information and data (including general business information) it receives from Ask Eve AI concerning the Services and any documentation related to the Services are confidential and proprietary and a valuable commercial asset of Ask Eve AI.

2. **Customer's Confidential Information**: Ask Eve AI acknowledges that general business information and Customer data it receives from Customer is confidential and proprietary.

3. **Confidentiality Obligations**: Both Parties agree to:
   - Keep confidential information received from the other Party in confidence
   - Not disclose any such information to third parties without prior written consent of the disclosing Party
   - Not use confidential information for its own benefit or purposes other than fulfilling contractual obligations
   - Disclose confidential information only to employees or advisors who require the information to enable that Party to fulfill its contractual obligations and who are bound by similar confidentiality obligations

### 8.2 Exclusions from Confidentiality

A Party's Confidential Information shall not be deemed to include information that:
- Is or becomes publicly known other than through any act or omission of the receiving Party
- Was in the receiving Party's lawful possession before the disclosure
- Is lawfully disclosed to the receiving Party by a third party without restriction on disclosure
- Is independently developed by the receiving Party, which independent development can be shown by written evidence
- Is required to be disclosed by law, by any court of competent jurisdiction, or by any regulatory or administrative body

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## 9. Data Protection

### 9.1 Data Protection Agreement

For commercial customers, the processing of personal data is governed by our Data Protection Agreement, which is incorporated into these Terms by reference. The Data Protection Agreement can be found at [link to DPA].

### 9.2 Precedence

In the event of any conflict between these Terms and the Data Protection Agreement regarding data protection matters, the Data Protection Agreement shall prevail.

### 9.3 Customer Responsibilities

Customer is responsible for:
- Ensuring it has a lawful basis for processing personal data through the Services
- Providing appropriate privacy notices to data subjects
- Obtaining necessary consents where required
- Responding to data subject rights requests
- Implementing appropriate technical and organizational measures for data it controls

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## 10. General Provisions

### 10.1 Assignment

Customer may not assign any part of these Terms without Ask Eve AI's prior written consent, except that no such consent will be required with respect to an assignment of these Terms to an Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any other attempt to transfer or assign is void.

Ask Eve AI may assign these Terms or any rights hereunder without Customer's consent.

### 10.2 Dispute Resolution

1. **Informal Negotiation**: Before initiating any formal legal proceedings, the Parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through good faith negotiations for a period of thirty (30) days.

2. **Formal Proceedings**: If the dispute cannot be resolved through informal negotiation, either Party may pursue formal legal proceedings, including through a Belgian bailiff (deurwaarder/huissier de justice) or other legal collection methods available under Belgian law.

### 10.3 Governing Law and Jurisdiction

These Terms are exclusively governed by Belgian law, without regard to its conflict of laws principles. Any litigation relating to the conclusion, validity, interpretation, and/or performance of these Terms, or any other dispute concerning or related to these Terms, shall be submitted to the exclusive jurisdiction of the courts of Ghent (Gent), Belgium.

### 10.4 Severability

If any provision of these Terms is held to be void, invalid, or unenforceable under applicable law, this shall not cause the other provisions of these Terms to be void or unenforceable. In such cases, the Parties shall replace the affected provision with a different provision that is not void or unenforceable and that represents the same intention that the Parties had with the original provision.

### 10.5 Force Majeure

Neither Ask Eve AI nor Customer will be liable for inadequate performance to the extent caused by a condition that was beyond the Party's reasonable control, including but not limited to natural disaster, act of war or terrorism, riot, labor condition, governmental action, internet disturbance, epidemic, pandemic, or failure of third-party infrastructure providers.

Any delay resulting from such causes shall extend performance accordingly or excuse performance, in whole or in part, as may be reasonable under the circumstances. In such an event, each Party shall notify the other Party of the expected duration of the force majeure event.

### 10.6 Modification of Terms

1. **Notice of Changes**: Ask Eve AI reserves the right to modify these Terms at any time. We will provide reasonable notice of any material changes to these Terms by any reasonable means, including by email, in-app notification, or by posting notice of the changes on our website, which notice will in any event be provided at least fourteen (14) days before the changes take effect.

2. **Acceptance**: Customer's continued use of the Services after such modifications will constitute acceptance of the modified Terms. If Customer does not agree to the modified Terms, Customer must discontinue use of the Services and may cancel the subscription in accordance with Section 4.4.

3. **Non-Material Changes**: Ask Eve AI may make non-material changes (such as corrections of typos, clarifications, or updates to contact information) without advance notice.

### 10.7 Entire Agreement

These Terms, together with the Data Protection Agreement and any other documents expressly incorporated by reference, constitute the entire agreement between the Parties concerning the subject matter hereof and supersede all prior agreements, understandings, and arrangements, whether written or oral, relating to such subject matter.

### 10.8 No Waiver

The failure of either Party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the waiving Party.

### 10.9 Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed given:
- When delivered personally
- When sent by confirmed email to the email address provided by the receiving Party
- Three (3) business days after being sent by registered mail to the address provided by the receiving Party

Notices to Ask Eve AI should be sent to: legal@askeveai.com

### 10.10 Language

These Terms are executed in English. In case of any discrepancy between language versions, the English version shall prevail.

### 10.11 Survival

The following provisions shall survive termination or expiration of these Terms: Sections 2.2 (Ownership), 3 (Intellectual Property), 6.2 and 6.3 (Disclaimers), 7 (Limitation of Liability), 8 (Confidential Information), and 10 (General Provisions).

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## Contact Information

For questions about these Terms, please contact:

**Ask Eve AI (Flow IT BV)**  
Toekomststraat 62  
9800 Deinze  
Belgium  
Company Number: BE0877.273.542  

Email: legal@askeveai.com  
Website: https://askeveai.com

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**By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.**

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*Last updated: October 3, 2025*