2024-06-05 16:10:11,121 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-05 16:10:11,123 [DEBUG] rag_tuning: --------------------------------------- 2024-06-05 16:10:11,124 [DEBUG] rag_tuning: Document ID: 1 - Distance: 0.4528511161017219 2024-06-05 16:10:11,125 [DEBUG] rag_tuning: Chunk: Filename: 1.html User Context: Homepage with overall description of ae Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-05 16:10:11,126 [DEBUG] rag_tuning: Document ID: 12 - Distance: 0.4784166942611081 2024-06-05 16:10:11,127 [DEBUG] rag_tuning: Chunk: Filename: 12.html User Context: None Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-05 16:10:11,128 [DEBUG] rag_tuning: Document ID: 5 - Distance: 0.4924711896530638 2024-06-05 16:10:11,129 [DEBUG] rag_tuning: Chunk: Filename: 5.html User Context: None Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-05 16:10:11,130 [DEBUG] rag_tuning: Document ID: 4 - Distance: 0.5011737196588115 2024-06-05 16:10:11,131 [DEBUG] rag_tuning: Chunk: Filename: 4.html User Context: None Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered byMicrosoft Entra ID (formerly Azure AD)andOkta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology ofMicrosoft Entra ID (formerly Azure AD)andOkta. Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-05 16:10:11,132 [DEBUG] rag_tuning: Document ID: 7 - Distance: 0.5152940750121933 2024-06-05 16:10:11,133 [DEBUG] rag_tuning: Chunk: Filename: 7.html User Context: None Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Qualitative applications result in an increase in revenue and/or a reduction of costs.The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards. Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-05 17:35:45,031 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-05 17:35:45,032 [DEBUG] rag_tuning: --------------------------------------- 2024-06-05 17:35:45,033 [DEBUG] rag_tuning: Document ID: 14 - Distance: 0.6812221735848529 2024-06-05 17:35:45,034 [DEBUG] rag_tuning: Chunk: Filename: 14.html User Context: None - Why AE- Our solutionsOur SolutionsBy connecting our extensive expertise with your goals, we enable you to thrive in the digital world.Data & AIUnlock the value of your data and of your data products.​Document HyperautomationAutomate your document flows: let AI process your documents with precision and care.​Business & IT architectureGo for seamless integration and increased performance by optimising your business & IT architecture.​CIAMEnsure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ApplicationsDevelop new digital solutions and improve the quality, security & integration of your applications.​IT delivery & performanceWe enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation.Digital talent & OrganisationHelp your employees thrive in the ever-changing digital world.​Digital Strategy & InnovationDefine your digital strategy, translate it into action and discover new business opportunities.​Cloud & HybridTailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides.Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. - Our servicesOur servicesWhatever your needs, we're committed to growing and moving forward together.InspireGain inspiration and ideas. Learn, grow, and break out of your comfort zone.​Strategic adviceStrategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​IT consultancyCount on our skilled IT experts to ensure cost-effective and efficient project delivery.​IT team extensionGet access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​Managed servicesFocus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​Application developmentTransform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ - Cases- InspirationInspirationThis is where we share our thoughts, spark connections, and let ideas buzz.Blog postsAll the latest updates from our AE expertsEbooks & whitepapersTake a deep dive into topics that matter nowPodcastsLet us entertain you, wherever you areTaelksTrust an expert to spark insightsWebinarsSkill up with practical knowledge and proven strategiesEventsJoin in, share knowledge, and feel the buzz of connectionWhat’strending?Read about our efforts to streamline the data strategy at building materials wholesaler Lecot.SmartOCR for SD Worx Hitting a 40% productivity increase for SD worx’s legal team through the use of AI.Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection - Why AE- Our solutionsData & AIDocument HyperautomationBusiness & IT architectureCIAMApplicationsIT delivery & performanceDigital talent & OrganisationDigital Strategy & InnovationCloud & Hybrid- Data & AI- Document Hyperautomation- Business & IT architecture- CIAM- Applications- IT delivery & performance- Digital talent & Organisation- Digital Strategy & Innovation- Cloud & Hybrid- Our servicesInspireStrategic adviceIT consultancyIT team extensionManaged servicesApplication development- Inspire- Strategic advice- IT consultancy- IT team extension- Managed services- Application development- Cases- InspirationBlog postsEbooks & whitepapersPodcastsTaelksWebinarsEvents- Blog posts- Ebooks & whitepapers- Podcasts- Taelks- Webinars- Events- AE Studio- Careers- ContactJoin our events to engage with experts, share insights, and explore how to thrive in a digital world. May 30, 2024 May 30 2024-06-05 17:35:45,035 [DEBUG] rag_tuning: Document ID: 13 - Distance: 0.7499808147486148 2024-06-05 17:35:45,037 [DEBUG] rag_tuning: Chunk: Filename: 13.html User Context: None Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-05 17:35:45,038 [DEBUG] rag_tuning: Document ID: 8 - Distance: 0.7570526012244665 2024-06-05 17:35:45,039 [DEBUG] rag_tuning: Chunk: Filename: 8.html User Context: None Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection Leading companies have to adapt, optimise, grow and sometimes even reinvent their actual business. That means looking at new or innovative business models, developing well-thought-out strategies and turn them into actionable plans that help them thrive in an ever-changing digital reality. To operate faster than you can pronounce ‘strategy & innovation’, it’s vital to ideate new opportunities, improve your agility, control risks and learn from your customers.Our experienced teams bring a structured approach to guide you on this uncharted journey. Yes, we have a method to the madness! A strategy is one thing, but translating that to actionable projects and choose the right priorities is just as important. We help you take that crucial step. We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. We help you create exceptional customer experiences on a product, service, or touchpoint level. We help you look past buzzwords & beyond the hype surrounding business models, new opportunities and trending technology. With a pragmatic and hands-on approach, we show the path to new business opportunities through an efficient ideation & exploration journey. We help you gain a clearer understanding of your digital maturity, which in turn will help you better align your digital initiatives with business goals. Insights into your digital maturity help to prioritise projects and solutions based on factual and objective information. Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-05 17:35:45,040 [DEBUG] rag_tuning: Document ID: 1 - Distance: 0.7585473903097191 2024-06-05 17:35:45,041 [DEBUG] rag_tuning: Chunk: Filename: 1.html User Context: Homepage with overall description of ae Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-05 17:35:45,042 [DEBUG] rag_tuning: Document ID: 5 - Distance: 0.7629479436998485 2024-06-05 17:35:45,043 [DEBUG] rag_tuning: Chunk: Filename: 5.html User Context: None Data & AI Unlock the value of your data and of your data products.​ Document Hyperautomation Automate your document flows: let AI process your documents with precision and care.​ Business & IT architecture Go for seamless integration and increased performance by optimising your business & IT architecture.​ CIAM Ensure secure and seamless digital user experiences, by centralizing user data and authentication processes.​ Applications Develop new digital solutions and improve the quality, security & integration of your applications.​ IT delivery & performance We enable frictionless delivery of digital solutions, by continuously improving (IT) architecture, tools, processes & organisation. Digital talent & Organisation Help your employees thrive in the ever-changing digital world.​ Digital Strategy & Innovation Define your digital strategy, translate it into action and discover new business opportunities.​ Cloud & Hybrid Tailor your cloud architecture and solutions to your business needs, leveraging the agility the cloud provides. Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.​ Strategic advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ IT consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ IT team extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ Application development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ Blog posts All the latest updates from our AE experts Ebooks & whitepapers Take a deep dive into topics that matter now Podcasts Let us entertain you, wherever you are Taelks Trust an expert to spark insights Webinars Skill up with practical knowledge and proven strategies Events Join in, share knowledge, and feel the buzz of connection Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Thrive in a digital worldwith the help of our 400 experts. Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that are deeply rooted in technology and... go beyond. Digital strategy & innovation Cyber security & compliance Business & IT architecture Document hyperautomation IT talent & organisation Applications Hybrid cloud Data & AI CIAM Inspire Strategic advice IT consultancy IT team extension Managed services Application development Partners Careers Customaite Instagram Facebook Linkedin 016 39 30 60 inspire@ae.be Interleuvenlaan 27/B 3001 Leuven Ottergemsesteenweg Zuid 808 9000 Gent Kempische Steenweg 293 3500 Hasselt Posthofbrug 6 2600 Berchem Nieuwe Genstesteenweg 21 1702 Groot-Bijgaarden Privacy and Cookie policy - Copyright 2024 AE nv. All rights reserved. - 2024-06-06 11:13:36,997 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 11:13:36,998 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 11:13:36,998 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 11:13:36,998 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 11:15:02,061 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 11:15:02,061 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 11:15:02,062 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 11:15:02,062 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 11:21:37,022 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 11:21:37,023 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 11:21:37,023 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 11:21:37,024 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 11:21:37,027 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Helping you thrive in a digital world

We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.

 

AE_graphic-home

We blend ICT & business


Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology.

We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.


Christoph Neut - CEO of AE

In the spotlight

A Great Place to Work, 14 times in a row

Best Workplace
Digital Talent

Events you don't want to miss

Data & AI
IT Architecture
CIAM
Customer Experience

Tune in to our Air Data Podcast for insights & inspiration

Data & AI
Responsible AI

Our Solutions

streep

SDWorx - SmartOCR solution

Document Hyperautomation
Data & AI

Lecot - Data strategy

Data & AI

Acerta - Digital assistant

Applications
IT Architecture

Customer Stories

You don’t have to take our word for it. Dive into the
genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.

Our Services

Inspire

Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.

IT Team Extension

Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​

Strategic Advice

Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​

Managed services

Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​

IT Consultancy

Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​

Application Development

Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​

] 2024-06-06 11:44:05,390 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 11:44:05,390 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 11:44:05,391 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 11:44:05,391 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 11:44:05,395 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Helping you thrive in a digital world

We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.

 

AE_graphic-home

We blend ICT & business


Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology.

We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.


Christoph Neut - CEO of AE

In the spotlight

A Great Place to Work, 14 times in a row

Best Workplace
Digital Talent

Events you don't want to miss

Data & AI
IT Architecture
CIAM
Customer Experience

Tune in to our Air Data Podcast for insights & inspiration

Data & AI
Responsible AI

Our Solutions

streep

SDWorx - SmartOCR solution

Document Hyperautomation
Data & AI

Lecot - Data strategy

Data & AI

Acerta - Digital assistant

Applications
IT Architecture

Customer Stories

You don’t have to take our word for it. Dive into the
genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.

Our Services

Inspire

Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.

IT Team Extension

Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​

Strategic Advice

Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​

Managed services

Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​

IT Consultancy

Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​

Application Development

Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​

] 2024-06-06 11:44:05,722 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 11:44:05,723 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 11:44:05,723 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 11:44:05,724 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 11:44:05,726 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Helping you thrive in a digital world

We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.

 

AE_graphic-home

We blend ICT & business


Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology.

We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.


Christoph Neut - CEO of AE

In the spotlight

A Great Place to Work, 14 times in a row

Best Workplace
Digital Talent

Events you don't want to miss

Data & AI
IT Architecture
CIAM
Customer Experience

Tune in to our Air Data Podcast for insights & inspiration

Data & AI
Responsible AI

Our Solutions

streep

SDWorx - SmartOCR solution

Document Hyperautomation
Data & AI

Lecot - Data strategy

Data & AI

Acerta - Digital assistant

Applications
IT Architecture

Customer Stories

You don’t have to take our word for it. Dive into the
genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.

Our Services

Inspire

Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.

IT Team Extension

Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​

Strategic Advice

Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​

Managed services

Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​

IT Consultancy

Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​

Application Development

Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​

] 2024-06-06 11:53:16,108 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 11:53:16,109 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 11:53:16,110 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 11:53:16,110 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 11:53:16,113 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Helping you thrive in a digital world

We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.

 

AE_graphic-home

We blend ICT & business


Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology.

We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.


Christoph Neut - CEO of AE

In the spotlight

A Great Place to Work, 14 times in a row

Best Workplace
Digital Talent

Events you don't want to miss

Data & AI
IT Architecture
CIAM
Customer Experience

Tune in to our Air Data Podcast for insights & inspiration

Data & AI
Responsible AI

Our Solutions

streep

SDWorx - SmartOCR solution

Document Hyperautomation
Data & AI

Lecot - Data strategy

Data & AI

Acerta - Digital assistant

Applications
IT Architecture

Customer Stories

You don’t have to take our word for it. Dive into the
genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.

Our Services

Inspire

Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.

IT Team Extension

Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​

Strategic Advice

Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​

Managed services

Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​

IT Consultancy

Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​

Application Development

Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​

] 2024-06-06 15:14:55,690 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 15:14:55,691 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 15:14:55,691 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 15:14:55,691 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 15:14:55,692 [DEBUG] embed_tuning: [

My Services

Inspire – Infuse – Implement

Inspire

Identifying the potential of technology to enhance, refine or optimise your organisation’s operations can often be a challenging venture. Engage with an enlightening keynote presentation, spotlighting recent tech advancements, enriched with practical examples tailored to your sector. Further, delve into interactive workshops designed to unearth viable business cases, specifically catering to your organisation’s unique landscape. This blend of inspiration and tailored exploration serves as a catalyst, igniting the spark of innovative thinking and strategic foresight.

Infuse

Our shared objective is to actualise state-of-the-art solutions for your business cases. Achieving this entails infusing cutting-edge technological possibilities into our approach. This necessitates a meticulous process that prioritises the business cases, transforming them into realisable, feasible next-gen solutions by bringing together all necessary experts, wether they have business or technological expertise. I’m fully invested in this journey, ensuring a fusion of innovation and practicality every step of the way!

Implement

A well-defined solution is merely the starting point; its successful realisation is where the true endeavour lies. My engagement extends from guiding business cases from inception to actual realisation. This journey demands the collaboration of the right internal and potentially external experts. With a wealth of experience, I excel in selecting the apt partners, initiating and nurturing the necessary teams, navigating through anticipated hurdles, and assisting you in steering the project towards its fruitful realisation. Each step is meticulously curated to ensure the transition from vision to reality is seamless and aligned with the overarching objectives.

Who am I

Experienced – Innovative – Creative

With nearly three decades of dedicated experience, I’ve honed my craft in aligning IT with the strategic goals of organisations and individuals alike. My journey has navigated through the realms of vision articulation, strategic decision-making, managerial engagements, always with a keen focus on delivering tangible solutions. My expertise has blossomed across two significant domains: initially in the development of platforms and apps, and more recently, immersing in the transformative world of Data and AI.
I wear the badge of a technopositivist with pride. My curiosity drives me to stay abreast of the latest technological innovations, always with an eye toward translating these advancements into actionable benefits. Yet, my feet are firmly planted in the reality of responsible tech utilization, understanding the imperative of a balanced and ethical approach.
An assessment, a quarter-century ago, unveiled a unique fusion of technology and artistry within me—a blend that continues to define my professional and personal life. Off the clock, my soul finds its rhythm in composing and playing music, while the digital art realm offers me a canvas of endless exploration. This artistic flair doesn’t just reside in my leisure pursuits; it’s the essence of my professional problem-solving approach. I thrive on employing this creative mindset to tackle contemporary challenges, enhancing existing business frameworks by infusing them with fresh technological insights.

] 2024-06-06 15:36:32,874 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 15:36:32,875 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 15:36:32,875 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 15:36:32,876 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 15:36:32,879 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Helping you thrive in a digital world

We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.

 

AE_graphic-home

We blend ICT & business


Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology.

We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.


Christoph Neut - CEO of AE

In the spotlight

A Great Place to Work, 14 times in a row

Best Workplace
Digital Talent

Events you don't want to miss

Data & AI
IT Architecture
CIAM
Customer Experience

Tune in to our Air Data Podcast for insights & inspiration

Data & AI
Responsible AI

Our Solutions

streep

SDWorx - SmartOCR solution

Document Hyperautomation
Data & AI

Lecot - Data strategy

Data & AI

Acerta - Digital assistant

Applications
IT Architecture

Customer Stories

You don’t have to take our word for it. Dive into the
genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.

Our Services

Inspire

Gain inspiration and ideas. Learn, grow, and break out of your comfort zone.

IT Team Extension

Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​

Strategic Advice

Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​

Managed services

Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​

IT Consultancy

Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​

Application Development

Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​

] 2024-06-06 15:37:23,166 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 15:37:23,167 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 15:37:23,167 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 15:37:23,168 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 15:37:23,170 [DEBUG] embed_tuning: [
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Why AE?

What makes us your ideal partner?

We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination.

Traening Day 2022-67 1

Helping you thrive in a digital world

That's what we aspire!

Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly?

We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology.

streep

What makes us unique?

Small enough to care, big enough to deliver

We value a strong connection with our customers. It’s a key factor we uphold, even as we grow as a company each year. With over 400 highly qualified and enthusiastic employees we’re big enough to deliver, but we’re small enough to care.

We blend ICT and business

We position ourselves on the crossroads between technology, business, and people. That gives us a broader view on your challenges and possible solutions, and allows us to help or advise you on more than just technology.

A true end-to-end partner

Our consultants have a lot of expertise and can boast a large range of skillsets. That allows us to be a true end-to-end partner, that can help you from concept to go-live and beyond.

A broad offering with in-depth expertise 

We master both company-wide implementations and highly specific expert solutions. By seamlessly integrating them into your landscape, we deliver results. We know what we are talking about and we’ve got the track record to prove it.

A strong belief in people

Together, we improve the lives of your customers and employees. Because every business is a people’s business. Happy people make happy customers. We invest in our own people so they can support others to thrive. 

Satisfied & loyal customers

Every company says it’s customer-centric these days. We’ve got the numbers to prove it: our average customer satisfaction score is 89% and the average duration of our customer collaboration is more than 7 years.

So where do we start?

We start with your enablers for success.

We believe that thriving in a digital world requires mastery and maturity in these specific domains.

Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services.

digital-change-mindset

We value (our) people

 

We value (our) people

 

Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers.

Join our team

It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people.

Great Place To Work

] 2024-06-06 15:37:54,644 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 15:37:54,644 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 15:37:54,645 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 15:37:54,645 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 15:37:54,648 [DEBUG] embed_tuning: [
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Solutions paginas - headers

In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products.

Data & AI

We like to say we enable your data products. 
 
We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.
 
Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together.

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Today’s most important data enablers

Leadership & Culture

A data strategy requires commitment from management to rely on data-driven decision-making. You need to specify data ownership and create or foster a culture that encourages using and sharing data and takes data ownership. We can help you do just that.

Data Infrastructure and Technology

A robust, scalable and future-proof data platform for data collection, transformation, storage and analysis is a must-have. We can help you design and roll out your platform or provide advice on different solutions.

Operationalisation of ML and AI

Implementing machine learning (ML) models isn’t all that hard. Putting that model into production, monitor and use it, that’s the real challenge. With MLOps we can tackle that challenge for you.

Data Accessibility

Easy and uniform access to data, independent of technical skills, for both internal and external customers? Enter data product thinking. The success of a data journey depends on its reach. We can help you safely unlock your data so people can engage with it.

Data Governance

A data governance framework defines responsibilities and roles, data quality and security standards and a uniform way to use data. We can help set up a pragmatic and efficient framework.

 

Our Data & AI Solutions

Consultant working

Unlock the value of
your data

Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data.

Lift your data platform

Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly.

Traening Day 2022-215

Why AE?

Focus on ROI

Our unique approach delivers concrete ROI with a limited budget and within weeks, by starting with the business case that has the highest ROI potential.

More than technology

Since we position ourselves on the crossroads between technology, business, and people, we can offer expertise and support on multiple levels.

A true end-to-end partner

Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can assess or help realise your data strategy or platform, build a prototype, or do a complete technical roll-out. 

Expertise

Our data experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases tailored to your company's needs. We have the track record to prove it.

 

Start your data journey today!

Let's discuss how we can help you with your data and AI.

] 2024-06-06 15:38:22,715 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 15:38:22,715 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 15:38:22,716 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 15:38:22,716 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 15:38:22,719 [DEBUG] embed_tuning: [
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Traening Day 2022-79 (1)

Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers.

CIAM

CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences.

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Today’s challenges in CIAM

As a CxO

You want a clear overview of your Total Cost of Ownership and a positive ROI, while making life easier for your IT and customer service department.

As a Marketing Manager

You need to understand your customers’ preferences and customer journey to customise your services and offer an exceptional customer experience.

As a CIO or CTO

You expect ease of deployment and a seamless customer onboarding, on a scalable and extensible CIAM platform.

As a Security Officer

You want a solution that manages your security certifications, is GDPR compliant, has a state-of-the-art architecture, provides MFA, GFA and passwordless authentication and centralises governance of your access policies.

 

AE CIAM: our CIAM Solution

Lieven

 

Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.

Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups.

Colleagues working together

Proven methodology,
proven technology

After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta.

Why AE?

An end-to-end solution

Doing CIAM right, is going beyond the implementation of a CIAM solution. Our multidisciplinary teams can do just that: support you from start to finish.

Integration in your IT landscape

A CIAM solution does not stand on its own: it must support your digital strategy and integrate seamlessly with other IT-solutions.

Post-implementation support

CIAM does not end after the implementation of the platform. We provide ongoing support to adapt your CIAM solution to evolving business needs and industry demands. 

 

Start your CIAM journey today!

Let's discuss how we can streamline your customer identity management.

] 2024-06-06 15:59:33,066 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 15:59:33,067 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 15:59:33,067 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 15:59:33,068 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 15:59:33,070 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Why AE?

What makes us your ideal partner?

We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination.

Traening Day 2022-67 1

Helping you thrive in a digital world

That's what we aspire!

Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly?

We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology.

streep

What makes us unique?

Small enough to care, big enough to deliver

We value a strong connection with our customers. It’s a key factor we uphold, even as we grow as a company each year. With over 400 highly qualified and enthusiastic employees we’re big enough to deliver, but we’re small enough to care.

We blend ICT and business

We position ourselves on the crossroads between technology, business, and people. That gives us a broader view on your challenges and possible solutions, and allows us to help or advise you on more than just technology.

A true end-to-end partner

Our consultants have a lot of expertise and can boast a large range of skillsets. That allows us to be a true end-to-end partner, that can help you from concept to go-live and beyond.

A broad offering with in-depth expertise 

We master both company-wide implementations and highly specific expert solutions. By seamlessly integrating them into your landscape, we deliver results. We know what we are talking about and we’ve got the track record to prove it.

A strong belief in people

Together, we improve the lives of your customers and employees. Because every business is a people’s business. Happy people make happy customers. We invest in our own people so they can support others to thrive. 

Satisfied & loyal customers

Every company says it’s customer-centric these days. We’ve got the numbers to prove it: our average customer satisfaction score is 89% and the average duration of our customer collaboration is more than 7 years.

So where do we start?

We start with your enablers for success.

We believe that thriving in a digital world requires mastery and maturity in these specific domains.

Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services.

digital-change-mindset

We value (our) people

 

We value (our) people

 

Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers.

Join our team

It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people.

Great Place To Work

] 2024-06-06 16:09:04,626 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 16:09:04,627 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 16:09:04,627 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 16:09:04,627 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 16:09:04,630 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Why AE?

What makes us your ideal partner?

We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination.

Traening Day 2022-67 1

Helping you thrive in a digital world

That's what we aspire!

Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly?

We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology.

streep

What makes us unique?

Small enough to care, big enough to deliver

We value a strong connection with our customers. It’s a key factor we uphold, even as we grow as a company each year. With over 400 highly qualified and enthusiastic employees we’re big enough to deliver, but we’re small enough to care.

We blend ICT and business

We position ourselves on the crossroads between technology, business, and people. That gives us a broader view on your challenges and possible solutions, and allows us to help or advise you on more than just technology.

A true end-to-end partner

Our consultants have a lot of expertise and can boast a large range of skillsets. That allows us to be a true end-to-end partner, that can help you from concept to go-live and beyond.

A broad offering with in-depth expertise 

We master both company-wide implementations and highly specific expert solutions. By seamlessly integrating them into your landscape, we deliver results. We know what we are talking about and we’ve got the track record to prove it.

A strong belief in people

Together, we improve the lives of your customers and employees. Because every business is a people’s business. Happy people make happy customers. We invest in our own people so they can support others to thrive. 

Satisfied & loyal customers

Every company says it’s customer-centric these days. We’ve got the numbers to prove it: our average customer satisfaction score is 89% and the average duration of our customer collaboration is more than 7 years.

So where do we start?

We start with your enablers for success.

We believe that thriving in a digital world requires mastery and maturity in these specific domains.

Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services.

digital-change-mindset

We value (our) people

 

We value (our) people

 

Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers.

Join our team

It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people.

Great Place To Work

] 2024-06-06 16:10:49,001 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 16:10:49,002 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 16:10:49,002 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 16:10:49,003 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 16:10:49,005 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Why AE?

What makes us your ideal partner?

We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination.

Traening Day 2022-67 1

Helping you thrive in a digital world

That's what we aspire!

Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly?

We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology.

streep

What makes us unique?

Small enough to care, big enough to deliver

We value a strong connection with our customers. It’s a key factor we uphold, even as we grow as a company each year. With over 400 highly qualified and enthusiastic employees we’re big enough to deliver, but we’re small enough to care.

We blend ICT and business

We position ourselves on the crossroads between technology, business, and people. That gives us a broader view on your challenges and possible solutions, and allows us to help or advise you on more than just technology.

A true end-to-end partner

Our consultants have a lot of expertise and can boast a large range of skillsets. That allows us to be a true end-to-end partner, that can help you from concept to go-live and beyond.

A broad offering with in-depth expertise 

We master both company-wide implementations and highly specific expert solutions. By seamlessly integrating them into your landscape, we deliver results. We know what we are talking about and we’ve got the track record to prove it.

A strong belief in people

Together, we improve the lives of your customers and employees. Because every business is a people’s business. Happy people make happy customers. We invest in our own people so they can support others to thrive. 

Satisfied & loyal customers

Every company says it’s customer-centric these days. We’ve got the numbers to prove it: our average customer satisfaction score is 89% and the average duration of our customer collaboration is more than 7 years.

So where do we start?

We start with your enablers for success.

We believe that thriving in a digital world requires mastery and maturity in these specific domains.

Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services.

digital-change-mindset

We value (our) people

 

We value (our) people

 

Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers.

Join our team

It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people.

Great Place To Work

] 2024-06-06 16:16:19,613 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 16:16:19,613 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 16:16:19,614 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 16:16:19,614 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 16:16:19,617 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Why AE?

What makes us your ideal partner?

We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination.

Traening Day 2022-67 1

Helping you thrive in a digital world

That's what we aspire!

Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly?

We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology.

streep

What makes us unique?

Small enough to care, big enough to deliver

We value a strong connection with our customers. It’s a key factor we uphold, even as we grow as a company each year. With over 400 highly qualified and enthusiastic employees we’re big enough to deliver, but we’re small enough to care.

We blend ICT and business

We position ourselves on the crossroads between technology, business, and people. That gives us a broader view on your challenges and possible solutions, and allows us to help or advise you on more than just technology.

A true end-to-end partner

Our consultants have a lot of expertise and can boast a large range of skillsets. That allows us to be a true end-to-end partner, that can help you from concept to go-live and beyond.

A broad offering with in-depth expertise 

We master both company-wide implementations and highly specific expert solutions. By seamlessly integrating them into your landscape, we deliver results. We know what we are talking about and we’ve got the track record to prove it.

A strong belief in people

Together, we improve the lives of your customers and employees. Because every business is a people’s business. Happy people make happy customers. We invest in our own people so they can support others to thrive. 

Satisfied & loyal customers

Every company says it’s customer-centric these days. We’ve got the numbers to prove it: our average customer satisfaction score is 89% and the average duration of our customer collaboration is more than 7 years.

So where do we start?

We start with your enablers for success.

We believe that thriving in a digital world requires mastery and maturity in these specific domains.

Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services.

digital-change-mindset

We value (our) people

 

We value (our) people

 

Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers.

Join our team

It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people.

Great Place To Work

] 2024-06-06 16:33:14,076 [DEBUG] embed_tuning: Included Elements: ['main'] 2024-06-06 16:33:14,077 [DEBUG] embed_tuning: Included Elements: 1 2024-06-06 16:33:14,077 [DEBUG] embed_tuning: Excluded Elements: ['header', 'footer'] 2024-06-06 16:33:14,077 [DEBUG] embed_tuning: Found 1 elements to parse 2024-06-06 16:33:14,080 [DEBUG] embed_tuning: [
ae_vp_bg-element_2

Why AE?

What makes us your ideal partner?

We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination.

Traening Day 2022-67 1

Helping you thrive in a digital world

That's what we aspire!

Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly?

We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology.

streep

What makes us unique?

Small enough to care, big enough to deliver

We value a strong connection with our customers. It’s a key factor we uphold, even as we grow as a company each year. With over 400 highly qualified and enthusiastic employees we’re big enough to deliver, but we’re small enough to care.

We blend ICT and business

We position ourselves on the crossroads between technology, business, and people. That gives us a broader view on your challenges and possible solutions, and allows us to help or advise you on more than just technology.

A true end-to-end partner

Our consultants have a lot of expertise and can boast a large range of skillsets. That allows us to be a true end-to-end partner, that can help you from concept to go-live and beyond.

A broad offering with in-depth expertise 

We master both company-wide implementations and highly specific expert solutions. By seamlessly integrating them into your landscape, we deliver results. We know what we are talking about and we’ve got the track record to prove it.

A strong belief in people

Together, we improve the lives of your customers and employees. Because every business is a people’s business. Happy people make happy customers. We invest in our own people so they can support others to thrive. 

Satisfied & loyal customers

Every company says it’s customer-centric these days. We’ve got the numbers to prove it: our average customer satisfaction score is 89% and the average duration of our customer collaboration is more than 7 years.

So where do we start?

We start with your enablers for success.

We believe that thriving in a digital world requires mastery and maturity in these specific domains.

Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services.

digital-change-mindset

We value (our) people

 

We value (our) people

 

Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers.

Join our team

It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people.

Great Place To Work

] 2024-06-06 16:33:14,083 [DEBUG] embed_tuning: Nr of potential chunks: 5 2024-06-06 16:33:14,084 [DEBUG] embed_tuning: Potential chunks: [[('h1', 'Why AE?\n'), ('p', 'We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination.\n')], [('h2', 'Helping you thrive in a digital world\n'), ('p', 'Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly?We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology.\n')], [('h2', 'What makes us unique?\n'), ('h3', 'Small enough to care, big enough to deliver\n'), ('h3', 'We blend ICT and business\n'), ('h3', 'A true end-to-end partner\n'), ('h3', 'A broad offering with in-depth expertise\n'), ('h3', 'A strong belief in people\n'), ('h3', 'Satisfied & loyal customers\n'), ('h2', 'So where do we start?\n'), ('p', 'We believe that thriving in a digital world requires mastery and maturity in these specific domains.\n'), ('p', 'Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services.\n')], [('h3', 'We value (our) people\n'), ('h3', '\n'), ('h3', 'We value (our) people\n'), ('h3', '\n'), ('p', 'Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers.\n'), ('p', "It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work.However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake.We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people.\n")], [('h1', 'Great Place To Work\n')]] 2024-06-10 10:59:53,440 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 10:59:53,446 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 10:59:53,447 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.32684986414918016 2024-06-10 10:59:53,448 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 10:59:53,449 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3346761063706263 2024-06-10 10:59:53,450 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 10:59:53,451 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4223550769146762 2024-06-10 10:59:53,452 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 10:59:53,454 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4277314202624176 2024-06-10 10:59:53,455 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 10:59:53,456 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4546921903261292 2024-06-10 10:59:53,457 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 11:00:30,789 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 11:00:30,791 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 11:00:30,792 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.49482718572565776 2024-06-10 11:00:30,793 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:00:30,795 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.49909009031258755 2024-06-10 11:00:30,796 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-10 11:00:30,797 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.501663654645988 2024-06-10 11:00:30,798 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:00:30,799 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5096195838729078 2024-06-10 11:00:30,800 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-10 11:00:30,802 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.5227065072830197 2024-06-10 11:00:30,803 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-10 11:18:56,503 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 11:18:56,504 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 11:18:56,505 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.32684986414918016 2024-06-10 11:18:56,506 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:18:56,507 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3346761063706263 2024-06-10 11:18:56,508 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:18:56,509 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4223550769146762 2024-06-10 11:18:56,510 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 11:18:56,511 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4277314202624176 2024-06-10 11:18:56,512 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 11:18:56,513 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4546921903261292 2024-06-10 11:18:56,513 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 11:23:14,846 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 11:23:14,847 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 11:23:14,848 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.32685969601207543 2024-06-10 11:23:14,849 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:23:14,850 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.33468713383184134 2024-06-10 11:23:14,851 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:23:14,852 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4223825944459245 2024-06-10 11:23:14,853 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 11:23:14,854 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4277690134070161 2024-06-10 11:23:14,855 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 11:23:14,855 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4547000527888707 2024-06-10 11:23:14,856 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 11:26:58,662 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 11:26:58,663 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 11:26:58,664 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.34075104924968924 2024-06-10 11:26:58,665 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:26:58,666 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.35032056281580504 2024-06-10 11:26:58,668 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:26:58,669 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.4134074950682338 2024-06-10 11:26:58,670 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-10 11:26:58,671 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.41428158027514017 2024-06-10 11:26:58,672 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 11:26:58,673 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.41637364528323706 2024-06-10 11:26:58,674 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 11:27:34,324 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 11:27:34,325 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 11:27:34,327 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.3237229577055235 2024-06-10 11:27:34,328 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 11:27:34,330 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.32429597990604375 2024-06-10 11:27:34,331 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 11:27:34,332 [DEBUG] rag_tuning: Document ID: 154 - Distance: 0.3268202371750304 2024-06-10 11:27:34,333 [DEBUG] rag_tuning: Chunk: Filename: 30.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-10 11:27:34,334 [DEBUG] rag_tuning: Document ID: 156 - Distance: 0.32941877666951536 2024-06-10 11:27:34,335 [DEBUG] rag_tuning: Chunk: Filename: 27.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-10 11:27:34,336 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.35295554819355857 2024-06-10 11:27:34,337 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 11:49:33,026 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 11:49:33,027 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 11:49:33,029 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.5019106853540308 2024-06-10 11:49:33,030 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-10 11:49:33,031 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.5036504853812327 2024-06-10 11:49:33,032 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-10 11:49:33,034 [DEBUG] rag_tuning: Document ID: 173 - Distance: 0.5043978053113887 2024-06-10 11:49:33,035 [DEBUG] rag_tuning: Chunk: Filename: 46.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications Our Applications Solutions Think, Build & Runyour digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secureyour software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs.The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards. Your journey starts here! 2024-06-10 11:49:33,036 [DEBUG] rag_tuning: Document ID: 172 - Distance: 0.5052244324733165 2024-06-10 11:49:33,037 [DEBUG] rag_tuning: Chunk: Filename: 45.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications Our Applications Solutions Think, Build & Runyour digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secureyour software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs.The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards. Your journey starts here! 2024-06-10 11:49:33,038 [DEBUG] rag_tuning: Document ID: 245 - Distance: 0.573701512174788 2024-06-10 11:49:33,039 [DEBUG] rag_tuning: Chunk: Filename: 69.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 11:49:54,271 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 11:49:54,272 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 11:49:54,273 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.4626483365716495 2024-06-10 11:49:54,274 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-10 11:49:54,274 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.4666347145977021 2024-06-10 11:49:54,275 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-10 11:49:54,276 [DEBUG] rag_tuning: Document ID: 173 - Distance: 0.47196473027951424 2024-06-10 11:49:54,277 [DEBUG] rag_tuning: Chunk: Filename: 46.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications Our Applications Solutions Think, Build & Runyour digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secureyour software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs.The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards. Your journey starts here! 2024-06-10 11:49:54,277 [DEBUG] rag_tuning: Document ID: 172 - Distance: 0.4731000443994633 2024-06-10 11:49:54,278 [DEBUG] rag_tuning: Chunk: Filename: 45.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications Our Applications Solutions Think, Build & Runyour digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secureyour software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs.The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards. Your journey starts here! 2024-06-10 11:49:54,279 [DEBUG] rag_tuning: Document ID: 247 - Distance: 0.5538274709972673 2024-06-10 11:49:54,280 [DEBUG] rag_tuning: Chunk: Filename: 72.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 12:33:09,974 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:33:09,976 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:33:09,978 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.32684986414918016 2024-06-10 12:33:09,979 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:33:09,980 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3346761063706263 2024-06-10 12:33:09,982 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:33:09,983 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4223550769146762 2024-06-10 12:33:09,984 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 12:33:09,985 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4277314202624176 2024-06-10 12:33:09,986 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 12:33:09,988 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4546921903261292 2024-06-10 12:33:09,989 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 12:34:57,074 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:34:57,076 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:34:57,077 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3439431524613893 2024-06-10 12:34:57,078 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:34:57,079 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3517397255742375 2024-06-10 12:34:57,080 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:34:57,081 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4112889694584815 2024-06-10 12:34:57,082 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 12:34:57,084 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.41334606330091106 2024-06-10 12:34:57,085 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-10 12:34:57,085 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.41359865260159256 2024-06-10 12:34:57,086 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 12:35:31,314 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:35:31,315 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:35:31,316 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3734719617004002 2024-06-10 12:35:31,317 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:35:31,319 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.38395833063869733 2024-06-10 12:35:31,320 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:35:31,321 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.41161653572559787 2024-06-10 12:35:31,322 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-10 12:35:31,323 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.42161944186396505 2024-06-10 12:35:31,324 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 12:35:31,325 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.4222132629790444 2024-06-10 12:35:31,326 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-10 12:39:41,976 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:39:41,977 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:39:41,978 [DEBUG] rag_tuning: Document ID: 154 - Distance: 0.5881125542245319 2024-06-10 12:39:41,978 [DEBUG] rag_tuning: Chunk: Filename: 30.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-10 12:39:41,979 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.590842580293071 2024-06-10 12:39:41,980 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 12:39:41,981 [DEBUG] rag_tuning: Document ID: 156 - Distance: 0.5921591155670325 2024-06-10 12:39:41,981 [DEBUG] rag_tuning: Chunk: Filename: 27.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-10 12:39:41,982 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.5922136506461027 2024-06-10 12:39:41,983 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 12:39:41,984 [DEBUG] rag_tuning: Document ID: 346 - Distance: 0.6192689793647509 2024-06-10 12:39:41,984 [DEBUG] rag_tuning: Chunk: Filename: 86.html User Context: None How Companies Benefit from Big Data Usage of Big Data Analytics in different regions and industries Topping the list of big data benefits are better strategic decisions (69%), improved control of operational processes (54%), a better understanding of customers (52%) and cost reductions (47%). Furthermore, those organizations able to quantify their gains from analyzing big data reported an average 8% increase in revenues and a 10% reduction in costs. “Big data analytics brings many benefits to the table, but companies shouldn’t underestimate the challenges involved,” says Dr. Carsten Bange, CEO of BARC and co-author of the study. “Our survey identified data privacy and data security as the two most important issues in companies that already have big data initiatives in place.” The next most cited problem is the lack of internal business and technical know-how for tapping and analyzing big data, leading many companies to say that they intend to create new jobs in this area. According to Dr. Bange, however, the global labor market probably can’t meet their demand for this type of expertise at the moment. “A global skills shortage could curb the big data boom.” Management is driving big data analytics Whether or not big data initiatives thrive in companies revolves principally around their management. In companies where big data initiatives are an integrated part of business processes, senior management is the primary driver or thought leader (61%). However, in organizations still considering using big data analysis, the corresponding figure is much lower at 34%. On the whole, business departments are still very passive and much less likely to be the drivers behind this topic. Customer analytics is the most common project driver Previous BARC surveys have shown that organizations broaden their range of big data application scenarios as they gain more experience in analyzing big data. Currently, marketing and sales departments lead the way in big data analytics. Of the survey respondents who are using – or planning to use – big data, 25% said they have already integrated big data analytics in their marketing and 23% in sales. But big data analysis is by no means confined to these areas: respondents reported plenty of big data use cases in all other departments including production, finance, controlling and human resources. The unusually high numbers for planned deployments by department (between 34% and 56% overall) suggest that, sooner or later, big data will reach every corner of the business. To get the most out of your projects look at our recommendations for big data initiatives.   Big Data Use Cases Report Getting real on data monetization Big Data Use Cases Share this Related Posts - Is Data Mesh a Sustainable Approach to Data Responsibility in the Business? August 22nd, 2023 Is Data Mesh a Sustainable Approach to Data Responsibility in the Business? - ESG Challenges, Tools and Outlook July 19th, 2023 2024-06-10 12:40:28,586 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:40:28,587 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:40:28,588 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.47009118193900024 2024-06-10 12:40:28,590 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:40:28,591 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4794329094548758 2024-06-10 12:40:28,592 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:40:28,593 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.517294917653776 2024-06-10 12:40:28,594 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-10 12:40:28,595 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5224098496407303 2024-06-10 12:40:28,596 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 12:40:28,598 [DEBUG] rag_tuning: Document ID: 168 - Distance: 0.5257948904281851 2024-06-10 12:40:28,599 [DEBUG] rag_tuning: Chunk: Filename: 41.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses a comprehensive approach to upskilling and reskilling digital talent within organizations. It highlights the challenges of attracting, developing, and retaining talent, and the importance of continuous learning due to the rapid disruption of skills. The offering includes various learning methods beyond traditional courses, such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to develop both hard and soft skills. Additionally, bespoke learning solutions are tailored to meet specific organizational needs, and strategic partnerships are offered to foster a culture of continuous learning and create comprehensive learning ecosystems. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts Here to help! 2024-06-10 12:41:08,419 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:41:08,420 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:41:08,421 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4139988874196654 2024-06-10 12:41:08,422 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 12:41:08,424 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.41905341261218065 2024-06-10 12:41:08,425 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:41:08,426 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.41948531316042825 2024-06-10 12:41:08,427 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 12:41:08,428 [DEBUG] rag_tuning: Document ID: 191 - Distance: 0.42033700751108927 2024-06-10 12:41:08,429 [DEBUG] rag_tuning: Chunk: Filename: 42.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to improve an organization's agility by addressing common issues such as long time-to-market, ad hoc decision-making, and siloed departments. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot program to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, develop a standardized approach for full rollout across various departments. 4. **Full Rollout**: Implement agile practices organization-wide, embed them into processes, and reinforce best practices to ensure self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to assess performance and readiness, workshops and 1-on-1 sessions to support stakeholders, and pilot projects to measure progress and foster continuous learning. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts Here to help! 2024-06-10 12:41:08,430 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.4262126527948604 2024-06-10 12:41:08,431 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-10 12:41:51,949 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:41:51,950 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:41:51,951 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3778430262384671 2024-06-10 12:41:51,953 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:41:51,954 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.38723421857690743 2024-06-10 12:41:51,955 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:41:51,956 [DEBUG] rag_tuning: Document ID: 158 - Distance: 0.40334561843852734 2024-06-10 12:41:51,957 [DEBUG] rag_tuning: Chunk: Filename: 31.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock thevalue of your data Businesses that use data efficientlyincrease their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take stepsin unlocking the value of your data. Interviews& Data Assessment Workshops& Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training& Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts Here to help! 2024-06-10 12:41:51,958 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.4050188177798163 2024-06-10 12:41:51,959 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-10 12:41:51,960 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.4085095297788097 2024-06-10 12:41:51,961 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 12:44:04,959 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:44:04,960 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:44:04,961 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3444828937276715 2024-06-10 12:44:04,961 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:44:04,962 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.35410718556493004 2024-06-10 12:44:04,963 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:44:04,964 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.44903197153917485 2024-06-10 12:44:04,965 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 12:44:04,966 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4536654835833307 2024-06-10 12:44:04,967 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 12:44:04,968 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.47073993443307693 2024-06-10 12:44:04,968 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 12:44:41,364 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:44:41,365 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:44:41,367 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.46234467787584566 2024-06-10 12:44:41,368 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:44:41,369 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4726467479502925 2024-06-10 12:44:41,370 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 12:44:41,371 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.4988859741219196 2024-06-10 12:44:41,372 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-10 12:44:41,373 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.508192475215649 2024-06-10 12:44:41,374 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 12:44:41,375 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.5103145241737053 2024-06-10 12:44:41,376 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-10 12:45:13,788 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:45:13,788 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:45:13,789 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.36118695718242966 2024-06-10 12:45:13,789 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 12:45:13,790 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.36247993112566923 2024-06-10 12:45:13,791 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-10 12:45:13,791 [DEBUG] rag_tuning: Document ID: 154 - Distance: 0.3701729731617466 2024-06-10 12:45:13,792 [DEBUG] rag_tuning: Chunk: Filename: 30.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-10 12:45:13,792 [DEBUG] rag_tuning: Document ID: 156 - Distance: 0.3727934840187732 2024-06-10 12:45:13,793 [DEBUG] rag_tuning: Chunk: Filename: 27.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-10 12:45:13,794 [DEBUG] rag_tuning: Document ID: 158 - Distance: 0.4559002623795799 2024-06-10 12:45:13,794 [DEBUG] rag_tuning: Chunk: Filename: 31.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock thevalue of your data Businesses that use data efficientlyincrease their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take stepsin unlocking the value of your data. Interviews& Data Assessment Workshops& Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training& Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts Here to help! 2024-06-10 12:46:25,445 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 12:46:25,446 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 12:46:25,447 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.4019218800160348 2024-06-10 12:46:25,448 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-10 12:46:25,449 [DEBUG] rag_tuning: Document ID: 159 - Distance: 0.4021921938577194 2024-06-10 12:46:25,450 [DEBUG] rag_tuning: Chunk: Filename: 34.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer AE CIAM: our CIAM Solution Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered byMicrosoft Entra ID (formerly Azure AD)andOkta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology,proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology ofMicrosoft Entra ID (formerly Azure AD)andOkta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support Start your CIAM journey today! 2024-06-10 12:46:25,451 [DEBUG] rag_tuning: Document ID: 157 - Distance: 0.40245494974222107 2024-06-10 12:46:25,452 [DEBUG] rag_tuning: Chunk: Filename: 28.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer AE CIAM: our CIAM Solution Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered byMicrosoft Entra ID (formerly Azure AD)andOkta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology,proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology ofMicrosoft Entra ID (formerly Azure AD)andOkta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support Start your CIAM journey today! 2024-06-10 12:46:25,454 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.40266985480205963 2024-06-10 12:46:25,455 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-10 12:46:25,456 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.42733114906060854 2024-06-10 12:46:25,457 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-10 15:09:00,096 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 15:09:00,097 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 15:09:00,097 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3810671907897094 2024-06-10 15:09:00,098 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 15:09:00,098 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.38912831415275073 2024-06-10 15:09:00,099 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 15:09:00,099 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4718228444208207 2024-06-10 15:09:00,100 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 15:09:00,100 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4748664558251604 2024-06-10 15:09:00,101 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 15:09:00,102 [DEBUG] rag_tuning: Document ID: 191 - Distance: 0.49931757133776355 2024-06-10 15:09:00,102 [DEBUG] rag_tuning: Chunk: Filename: 42.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to improve an organization's agility by addressing common issues such as long time-to-market, ad hoc decision-making, and siloed departments. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot program to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, develop a standardized approach for full rollout across various departments. 4. **Full Rollout**: Implement agile practices organization-wide, embed them into processes, and reinforce best practices to ensure self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to assess performance and readiness, workshops and 1-on-1 sessions to support stakeholders, and pilot projects to measure progress and foster continuous learning. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts Here to help! 2024-06-10 15:09:17,765 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 15:09:17,766 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 15:09:17,767 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.32684986414918016 2024-06-10 15:09:17,768 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 15:09:17,769 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3346761063706263 2024-06-10 15:09:17,770 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 15:09:17,772 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4223550769146762 2024-06-10 15:09:17,773 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 15:09:17,774 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4277314202624176 2024-06-10 15:09:17,775 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 15:09:17,776 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4546921903261292 2024-06-10 15:09:17,777 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 16:02:12,509 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 16:02:12,510 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 16:02:12,511 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-10 16:02:12,512 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 16:02:12,513 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-10 16:02:12,514 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-10 16:02:12,515 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-10 16:02:12,516 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-10 16:02:12,517 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-10 16:02:12,518 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-10 16:02:12,519 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-10 16:02:12,520 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 16:04:35,734 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-10 16:04:35,735 [DEBUG] rag_tuning: --------------------------------------- 2024-06-10 16:04:35,737 [DEBUG] rag_tuning: Document ID: 392 - Distance: 0.521541998432321 2024-06-10 16:04:35,738 [DEBUG] rag_tuning: Chunk: Filename: 110.html User Context: None Ideate & explore new opportunities Turning inspiration into a strategic headstart Does this sound familiar? You get lost in the hype around new technologies You don’t know which ideas can offer real ROI It's difficult to turn new ideas into concrete actions  A methodology to ideate & explore new opportunities  Most companies are good at running their business. But to stay relevant in the long term, continuous improvements and innovation are key. And in an ever-changing business environment, that’s a challenge for most companies. Therefore, we developed a clear methodology to get inspired, and ideate & explore new opportunities in this digital world. Inspire Ideate & vote Build & explore Inspire We inspire on how to be successful in a digital world by sharing and discussing trends, (business, people & technology), best practices, cases & insights and translating them to your own business context or technical landscape.  Ideate & vote Together, we ideate on business, emerging tech or other valuable trends. Strategic alignment helps us decide on relevant challenges to ideate around. During a business case workshop or technical exploration workshop we help determine priorities, based on feasibility and impact. We end with a voting session with an internal or external jury. Build & explore How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in ideation and exploration. Inspiration Session Round Tables Workshops Proof of Concept Prototyping What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? A look beyond the hype New business opportunities Competitive advantages Why AE? What makes us different? An end-to-end solution A flexible formula and clear pricing Change management embedded Get in touch with our experts   Here to help! 2024-06-10 16:04:35,739 [DEBUG] rag_tuning: Document ID: 222 - Distance: 0.5228395625396999 2024-06-10 16:04:35,740 [DEBUG] rag_tuning: Chunk: Filename: 57.html User Context: None Ideate & explore new opportunities Turning inspiration into a strategic headstart Does this sound familiar? You get lost in the hype around new technologies You don’t know which ideas can offer real ROI It's difficult to turn new ideas into concrete actions A methodology to ideate& explore new opportunities Most companies are good at running their business. But to stay relevant in the long term, continuous improvements and innovation are key. And in an ever-changing business environment, that’s a challenge for most companies.Therefore, we developed a clear methodology to get inspired, and ideate & explore new opportunities in this digital world. Inspire Ideate & vote Build & explore Inspire We inspire on how to be successful in a digital world by sharing and discussing trends, (business, people & technology), best practices, cases & insights and translating them to your own business context or technical landscape. Ideate & vote Together, we ideate on business, emerging tech or other valuable trends. Strategic alignment helps us decide on relevant challenges to ideate around. During a business case workshop or technical exploration workshop we help determine priorities, based on feasibility and impact. We end with a voting session with an internal or external jury. Build & explore How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in ideation and exploration. Inspiration Session Round Tables Workshops Proof of Concept Prototyping What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? A look beyond the hype New business opportunities Competitive advantages Why AE? What makes us different? An end-to-end solution A flexible formula and clear pricing Change management embedded Get in touch with our experts Here to help! 2024-06-10 16:04:35,741 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.5420544434368274 2024-06-10 16:04:35,742 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 16:04:35,744 [DEBUG] rag_tuning: Document ID: 248 - Distance: 0.5425888972143315 2024-06-10 16:04:35,745 [DEBUG] rag_tuning: Chunk: Filename: 71.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-10 16:04:35,746 [DEBUG] rag_tuning: Document ID: 247 - Distance: 0.5428650941188884 2024-06-10 16:04:35,747 [DEBUG] rag_tuning: Chunk: Filename: 72.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 11:08:06,012 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 11:08:06,013 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 11:08:06,014 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-11 11:08:06,015 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:08:06,016 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-11 11:08:06,018 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:08:06,019 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-11 11:08:06,020 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 11:08:06,021 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-11 11:08:06,023 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 11:08:06,024 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-11 11:08:06,025 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 11:13:07,634 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 11:13:07,635 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 11:13:07,636 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-11 11:13:07,638 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:13:07,639 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-11 11:13:07,640 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:13:07,641 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-11 11:13:07,642 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 11:13:07,643 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-11 11:13:07,644 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 11:13:07,645 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-11 11:13:07,647 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 11:17:08,217 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 11:17:08,217 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 11:17:08,218 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-11 11:17:08,219 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:17:08,220 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-11 11:17:08,221 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:17:08,222 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-11 11:17:08,223 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 11:17:08,223 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-11 11:17:08,224 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 11:17:08,225 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-11 11:17:08,225 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 11:23:02,428 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 11:23:02,430 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 11:23:02,431 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.4189581202096655 2024-06-11 11:23:02,432 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:23:02,433 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4268464111638617 2024-06-11 11:23:02,434 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 11:23:02,435 [DEBUG] rag_tuning: Document ID: 154 - Distance: 0.4355548561949698 2024-06-11 11:23:02,436 [DEBUG] rag_tuning: Chunk: Filename: 30.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-11 11:23:02,438 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.44104886497441165 2024-06-11 11:23:02,439 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-11 11:23:02,440 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.44152427573400443 2024-06-11 11:23:02,441 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-11 11:23:37,470 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 11:23:37,471 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 11:23:37,473 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.4344160593371459 2024-06-11 11:23:37,474 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-11 11:23:37,475 [DEBUG] rag_tuning: Document ID: 158 - Distance: 0.4546412934042061 2024-06-11 11:23:37,476 [DEBUG] rag_tuning: Chunk: Filename: 31.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock thevalue of your data Businesses that use data efficientlyincrease their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take stepsin unlocking the value of your data. Interviews& Data Assessment Workshops& Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training& Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts Here to help! 2024-06-11 11:23:37,477 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5085252361706547 2024-06-11 11:23:37,479 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-11 11:23:37,480 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.5089831964343506 2024-06-11 11:23:37,480 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-11 11:23:37,482 [DEBUG] rag_tuning: Document ID: 156 - Distance: 0.5271113958360157 2024-06-11 11:23:37,483 [DEBUG] rag_tuning: Chunk: Filename: 27.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-11 11:24:53,596 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 11:24:53,597 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 11:24:53,599 [DEBUG] rag_tuning: Document ID: 166 - Distance: 0.5652748035467317 2024-06-11 11:24:53,600 [DEBUG] rag_tuning: Chunk: Filename: 32.html User Context:None Title: Big Data Benefits: Study Reveals Increased Revenues and Reduced Costs Summary: The text discusses the benefits and challenges companies face when using big data analytics. Key benefits include better strategic decisions (69%), improved control of operational processes (54%), better understanding of customers (52%), and cost reductions (47%). Companies that quantify their gains report an average 8% increase in revenues and a 10% reduction in costs. However, challenges such as data privacy, security, and a lack of internal expertise are significant. Management plays a crucial role in driving big data initiatives, with senior management being the primary driver in companies where these initiatives are integrated into business processes. Marketing and sales departments are currently leading in big data analytics usage, but other departments like production, finance, and HR are also increasingly adopting it. The text suggests that big data will eventually permeate all areas of business. ESG Challenges, Tools and Outlook - Modeling, Modernization and AutomationApril 27th, 2023Modeling, Modernization and Automation - How To Liberalize Data Access To Empower Data UsersFebruary 24th, 2023How To Liberalize Data Access To Empower Data Users - Hype or Reality?January 30th, 2023Hype or Reality? - Has the Data Warehouse Had Its Day?January 16th, 2023Has the Data Warehouse Had Its Day? Categories Stay up to date Want to rate your BI and analytics software? Become a client Topic Tags Topic Tags 2024-06-11 11:24:53,601 [DEBUG] rag_tuning: Document ID: 346 - Distance: 0.5749804131633607 2024-06-11 11:24:53,602 [DEBUG] rag_tuning: Chunk: Filename: 86.html User Context: None How Companies Benefit from Big Data Usage of Big Data Analytics in different regions and industries Topping the list of big data benefits are better strategic decisions (69%), improved control of operational processes (54%), a better understanding of customers (52%) and cost reductions (47%). Furthermore, those organizations able to quantify their gains from analyzing big data reported an average 8% increase in revenues and a 10% reduction in costs. “Big data analytics brings many benefits to the table, but companies shouldn’t underestimate the challenges involved,” says Dr. Carsten Bange, CEO of BARC and co-author of the study. “Our survey identified data privacy and data security as the two most important issues in companies that already have big data initiatives in place.” The next most cited problem is the lack of internal business and technical know-how for tapping and analyzing big data, leading many companies to say that they intend to create new jobs in this area. According to Dr. Bange, however, the global labor market probably can’t meet their demand for this type of expertise at the moment. “A global skills shortage could curb the big data boom.” Management is driving big data analytics Whether or not big data initiatives thrive in companies revolves principally around their management. In companies where big data initiatives are an integrated part of business processes, senior management is the primary driver or thought leader (61%). However, in organizations still considering using big data analysis, the corresponding figure is much lower at 34%. On the whole, business departments are still very passive and much less likely to be the drivers behind this topic. Customer analytics is the most common project driver Previous BARC surveys have shown that organizations broaden their range of big data application scenarios as they gain more experience in analyzing big data. Currently, marketing and sales departments lead the way in big data analytics. Of the survey respondents who are using – or planning to use – big data, 25% said they have already integrated big data analytics in their marketing and 23% in sales. But big data analysis is by no means confined to these areas: respondents reported plenty of big data use cases in all other departments including production, finance, controlling and human resources. The unusually high numbers for planned deployments by department (between 34% and 56% overall) suggest that, sooner or later, big data will reach every corner of the business. To get the most out of your projects look at our recommendations for big data initiatives.   Big Data Use Cases Report Getting real on data monetization Big Data Use Cases Share this Related Posts - Is Data Mesh a Sustainable Approach to Data Responsibility in the Business? August 22nd, 2023 Is Data Mesh a Sustainable Approach to Data Responsibility in the Business? - ESG Challenges, Tools and Outlook July 19th, 2023 2024-06-11 11:24:53,604 [DEBUG] rag_tuning: Document ID: 165 - Distance: 0.5826778212401387 2024-06-11 11:24:53,605 [DEBUG] rag_tuning: Chunk: Filename: 32.html User Context: None How Companies Benefit from Big Data Usage of Big Data Analytics in different regions and industries Topping the list of big data benefits are better strategic decisions (69%), improved control of operational processes (54%), a better understanding of customers (52%) and cost reductions (47%). Furthermore, those organizations able to quantify their gains from analyzing big data reported an average 8% increase in revenues and a 10% reduction in costs. “Big data analytics brings many benefits to the table, but companies shouldn’t underestimate the challenges involved,” says Dr. Carsten Bange, CEO of BARC and co-author of the study. “Our survey identified data privacy and data security as the two most important issues in companies that already have big data initiatives in place.” The next most cited problem is the lack of internal business and technical know-how for tapping and analyzing big data, leading many companies to say that they intend to create new jobs in this area. According to Dr. Bange, however, the global labor market probably can’t meet their demand for this type of expertise at the moment. “A global skills shortage could curb the big data boom.” Management is driving big data analytics Whether or not big data initiatives thrive in companies revolves principally around their management. In companies where big data initiatives are an integrated part of business processes, senior management is the primary driver or thought leader (61%). However, in organizations still considering using big data analysis, the corresponding figure is much lower at 34%. On the whole, business departments are still very passive and much less likely to be the drivers behind this topic. Customer analytics is the most common project driver Previous BARC surveys have shown that organizations broaden their range of big data application scenarios as they gain more experience in analyzing big data. Currently, marketing and sales departments lead the way in big data analytics. Of the survey respondents who are using – or planning to use – big data, 25% said they have already integrated big data analytics in their marketing and 23% in sales. But big data analysis is by no means confined to these areas: respondents reported plenty of big data use cases in all other departments including production, finance, controlling and human resources. The unusually high numbers for planned deployments by department (between 34% and 56% overall) suggest that, sooner or later, big data will reach every corner of the business. To get the most out of your projects look at ourrecommendations for big data initiatives. Big Data Use Cases Report Getting real on data monetization Big Data Use Cases Share this Related Posts - Is Data Mesh a Sustainable Approach to Data Responsibility in the Business?August 22nd, 2023Is Data Mesh a Sustainable Approach to Data Responsibility in the Business? - ESG Challenges, Tools and OutlookJuly 19th, 2023 2024-06-11 11:24:53,606 [DEBUG] rag_tuning: Document ID: 317 - Distance: 0.5830903450358058 2024-06-11 11:24:53,607 [DEBUG] rag_tuning: Chunk: Filename: 78.html User Context: None After 15 years of original McKinsey research on organizational transformations,1For our most recently published research on transformations, see “The people power of transformations,” February 10, 2017; “How to beat the transformation odds,” April 1, 2015; and “What successful transformations share,” March 1, 2010. the results from our latest McKinsey Global Survey confirm an enduring truth: the more transformation actions a company takes, the greater its chances for success.2The online survey was in the field from May 18 to June 29, 2021, and garnered responses from 1,034 participants representing the full range of regions, industries, company sizes, functional specialties, and tenures. All participants have been part of a transformation in the past five years, at either their current organization or a previous one. To adjust for differences in response rates, the data are weighted by the contribution of each respondent’s nation to global GDP. In his own research, John P. Kotter has reported on similar odds for success: “More than 70 percent of needed change either fails to be launched … [or] to be completed” (John P. Kotter, Leading Change, Boston, MA: Harvard Business Review Press, 1996); and “the same appalling 70 percent figure” for change failure (John P. Kotter, A Sense of Urgency, Boston, MA: Harvard Business Press, 2008). Yet success remains the exception, not the rule. While we’ve known for years that a comprehensive approach to organizational transformation is more conducive to lasting change, the average success rate has remained persistently low. Less than one-third of respondents—all of whom had been part of a transformation in the past five years—say their companies’ transformations have been successful at both improving organizational performance and sustaining those improvements over time. But even companies with successful transformations don’t always capture the full financial benefits of these efforts. So we took a closer look at the different stages of a transformation’s life cycle to understand where value is lost and what companies can do to preserve it. According to our analysis, three core actions of a transformation are especially predictive of value capture—and the companies with successful transformations are more likely than the rest to pursue the specific tactics that support them. 2024-06-11 11:24:53,608 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.5841204824877773 2024-06-11 11:24:53,609 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-11 14:45:22,101 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 14:45:22,102 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 14:45:22,103 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.32684986414918016 2024-06-11 14:45:22,104 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 14:45:22,105 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3346761063706263 2024-06-11 14:45:22,106 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 14:45:22,107 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4223550769146762 2024-06-11 14:45:22,108 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 14:45:22,109 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4277314202624176 2024-06-11 14:45:22,110 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 14:45:22,111 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4546921903261292 2024-06-11 14:45:22,111 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 16:17:02,932 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 16:17:02,932 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 16:17:02,933 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.32684986414918016 2024-06-11 16:17:02,933 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 16:17:02,934 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3346761063706263 2024-06-11 16:17:02,934 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 16:17:02,935 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4223550769146762 2024-06-11 16:17:02,935 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 16:17:02,936 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4277314202624176 2024-06-11 16:17:02,936 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 16:17:02,937 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4546921903261292 2024-06-11 16:17:02,937 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 16:18:58,350 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 16:18:58,351 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 16:18:58,351 [DEBUG] rag_tuning: Document ID: 215 - Distance: 0.7849999797344244 2024-06-11 16:18:58,352 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context: None Think, Build & Run your digital solution Crafting digital solutions that truly matter Does this sound familiar? Translating strategy into concrete digital solutions is difficult You lack expertise to deliver digital solutions IT is a bottleneck for business initiatives A methodology to think, build& run your digital solution Research shows that, compared to non-agile teams,93% of agile development teams reported higher customer satisfaction and better operational performance.Agile development offers great benefits, but is not without its challenges.To tackle these challenges, we developed a clear methodology for creating user-friendly and secure digital solutions within time and budget. Think: Getting the foundation right Build: Sprint-based agile development Run: Growth & Partnership Think: Getting the foundation right We capture the context by using service design techniques, creating personas, and setting up customer journeys. We then make choices about scope and prototype the visual identity, laying a technical foundation by designing the technical backbone with a focus on technology, security, performance, and scalability. The phase ends with an integrated plan for delivering your digital solution. Build: Sprint-based agile development We focus on UX/UI during the entire process to create valuable experiences for end-users. With integrated quality assurance and privacy & security by design, we make sure you get a user-friendly and secure digital solution that meets your expectations. Run: Growth & Partnership How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take stepsin creating great digital solutions. Agile Approach Built to last Test Automation From requirements gathering, over functional analysis, testing and user acceptance: our agile approach ensures fully tested software delivery on a biweekly basis. We use test automation to limit manual testing efforts and prevent regression issues after the solution is released. User Centricity Delivering value to end users is the essence of what we do. Making end users part of the process, from the early design stages to the agile delivery, is the only way to be certain that what we are building effectively covers their needs. This boosts user acceptance and maximises value! What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Peace of mind Increased revenue & reduced costs Our approach, your way What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. 2024-06-11 16:18:58,352 [DEBUG] rag_tuning: Document ID: 367 - Distance: 0.786182143774841 2024-06-11 16:18:58,353 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context: None Streamline & secure your software delivery process Improve your software delivery performance Does this sound familiar? Your IT-department is slowing down business initiatives You can't adapt quickly because IT is too complex Your software release process is inflexible A methodology to streamline & secure your software delivery process By adopting agile for software development and delivery, 64% of the companies witnessed increased capability to manage changing priorities efficiently.We use a clear methodology to help you continuously and gradually improve your software delivery process and achieve a measurable increase in quality, reliability and security of your software development and delivery. Assessment Pilot Implementation Assessment We start with an assessment, in which we will conduct interviews with different internal stakeholders and explore your current software delivery process. This results in an overview of your organisation's current IT capabilties, recommendations on how to improve and a roadmap to prioritise the recommendations towards a more streamlined and secure process. Pilot Next, we will proceed with a pilot, where we will implement the changes within a single team or project to prove that there is a real business value. When successful, we move to a further roll-out across the organisation Implementation How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in optimising your software delivery process. DORA Framework Assessment We utilise the DORA framework as the basis for our assessment because it provides us with a statistically validated and structured approach to evaluate your current IT capabilities. Developer Experience We will evaluate certain aspects of the overall "Developer Experience", including whether team members have sufficient opportunities to work in a state of "flow", the speed and quality of feedback loops, and the alignment of the current team structure with overall communication flows. Maturity Model We will gain fundamental insights into your organisation’s SDLC maturity, based on a common set of capabilities (DORA & AE-expertise). As a result, we can evaluate areas where capabilities are lacking and require improvement to further optimise the overall software delivery process. Improvement Roadmap We will design a roadmap that indicates a prioritised sequence of actions’s built on insights from the assessment and our expertise in software delivery. It's the blueprint for the journey ahead. Progress metrics As part of the roadmap, we define several progress metrics. These can differ from project to project based on business objectives and maturity. These metrics allow to monitor whether actual progress is being made. 2024-06-11 16:18:58,353 [DEBUG] rag_tuning: Document ID: 167 - Distance: 0.7864065831434391 2024-06-11 16:18:58,355 [DEBUG] rag_tuning: Chunk: Filename: 41.html User Context: None Upskill & reskill your digital talent Unleash your potential Does this sound familiar? It’s difficult to attract, develop & retain talent in your organisation You are not sure which skills will be relevant in the future You are dependent on expensive external resources A complete offering toup- and reskill your digital talent Employers estimate that 44% of workers’ skills will be disrupted in the next five years.It’s an eye-opening statistic that highlights the importance of continuous or lifelong learning. We created an offering that goes beyond mere courses and trainings. We consider other learning methods, formats and development as well, such as the way of working, coaching, learning communities, etc. That way, we can help your organisation on an individual, team, or organisational level. Inspiration, training & courses Learning journeys Bespoke learning solution Learning organisation & ecosystem Inspiration, training & courses In the most basic form, we provide individual inspiration sessions, trainings and courses covering various expertise domains. Your greatest advantage? These courses are given by individuals with day-to-day experience in their respective field. Learning journeys We help upskill or reskill your talent with our learning journeys to achieve mastery in several IT roles. This program, which typically takes about 6 to 9 months, is a combination of courses, workshops, self-learning, and coaching. You will frequently interact with both your personal coach and your peers to enable learning from each other and exchange ideas. During this track, which can be personalised to the specific needs of the individual, you are encouraged and supported to apply what you have learned, with your personal coach serving as a sounding board. This combination of theory, interaction, and practice trains both your hard and soft skills. Bespoke learning solution We can develop tailor-made learning solutions to meet your specific needs and interests. These solutions will incorporate subject matter content, methods, and frameworks, including those already in place within your organisation, as well as the format of the learning experience. Learning organisation & ecosystem We can serve as a strategic partner to foster a culture of continuous learning, help you establish the groundwork to evolve into a learning organisation, and create a comprehensive learning community or ecosystem within your company. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take stepsin up- and reskilling your talent. Trainings & Workshops Analysis Learning Journey AE’s Boost your Analysis Skills aims to support those who are or those who strive to become analysts through a combination of training, workshops, hybrid learning, community and coaching, divided into 8 learning modules. 2024-06-11 16:18:58,357 [DEBUG] rag_tuning: Document ID: 356 - Distance: 0.7871521733493814 2024-06-11 16:18:58,357 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context: None Upskill & reskill your digital talent Unleash your potential Does this sound familiar? It’s difficult to attract, develop & retain talent in your organisation You are not sure which skills will be relevant in the future You are dependent on expensive external resources A complete offering to up- and reskill your digital talent Employers estimate that 44% of workers’ skills will be disrupted in the next five years. It’s an eye-opening statistic that highlights the importance of continuous or lifelong learning. We created an offering that goes beyond mere courses and trainings. We consider other learning methods, formats and development as well, such as the way of working, coaching, learning communities, etc. That way, we can help your organisation on an individual, team, or organisational level. Inspiration, training & courses Learning journeys Bespoke learning solution Learning organisation & ecosystem Inspiration, training & courses In the most basic form, we provide individual inspiration sessions, trainings and courses covering various expertise domains. Your greatest advantage? These courses are given by individuals with day-to-day experience in their respective field. Learning journeys We help upskill or reskill your talent with our learning journeys to achieve mastery in several IT roles. This program, which typically takes about 6 to 9 months, is a combination of courses, workshops, self-learning, and coaching. You will frequently interact with both your personal coach and your peers to enable learning from each other and exchange ideas. During this track, which can be personalised to the specific needs of the individual, you are encouraged and supported to apply what you have learned, with your personal coach serving as a sounding board. This combination of theory, interaction, and practice trains both your hard and soft skills. Bespoke learning solution We can develop tailor-made learning solutions to meet your specific needs and interests. These solutions will incorporate subject matter content, methods, and frameworks, including those already in place within your organisation, as well as the format of the learning experience. Learning organisation & ecosystem We can serve as a strategic partner to foster a culture of continuous learning, help you establish the groundwork to evolve into a learning organisation, and create a comprehensive learning community or ecosystem within your company. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in up- and reskilling your talent. Trainings & Workshops   Analysis Learning Journey AE’s Boost your Analysis Skills aims to support those who are or those who strive to become analysts through a combination of training, workshops, hybrid learning, community and coaching, divided into 8 learning modules.   2024-06-11 16:18:58,358 [DEBUG] rag_tuning: Document ID: 370 - Distance: 0.7896505232539853 2024-06-11 16:18:58,358 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context: None Think, Build & Run your digital solution Crafting digital solutions that truly matter Does this sound familiar? Translating strategy into concrete digital solutions is difficult You lack expertise to deliver digital solutions IT is a bottleneck for business initiatives A methodology to think, build & run your digital solution Research shows that, compared to non-agile teams, 93% of agile development teams reported higher customer satisfaction and better operational performance. Agile development offers great benefits, but is not without its challenges.To tackle these challenges, we developed a clear methodology for creating user-friendly and secure digital solutions within time and budget. Think: Getting the foundation right Build: Sprint-based agile development Run: Growth & Partnership Think: Getting the foundation right We capture the context by using service design techniques, creating personas, and setting up customer journeys. We then make choices about scope and prototype the visual identity, laying a technical foundation by designing the technical backbone with a focus on technology, security, performance, and scalability. The phase ends with an integrated plan for delivering your digital solution. Build: Sprint-based agile development We focus on UX/UI during the entire process to create valuable experiences for end-users. With integrated quality assurance and privacy & security by design, we make sure you get a user-friendly and secure digital solution that meets your expectations. Run: Growth & Partnership How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in creating great digital solutions. Agile Approach Built to last Test Automation From requirements gathering, over functional analysis, testing and user acceptance: our agile approach ensures fully tested software delivery on a biweekly basis. We use test automation to limit manual testing efforts and prevent regression issues after the solution is released. User Centricity Delivering value to end users is the essence of what we do. Making end users part of the process, from the early design stages to the agile delivery, is the only way to be certain that what we are building effectively covers their needs. This boosts user acceptance and maximises value! What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Peace of mind Increased revenue & reduced costs Our approach, your way What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  2024-06-11 16:22:26,008 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 16:22:26,008 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 16:22:26,010 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-11 16:22:26,011 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 16:22:26,012 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-11 16:22:26,013 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 16:22:26,013 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-11 16:22:26,014 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 16:22:26,014 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-11 16:22:26,015 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 16:22:26,015 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-11 16:22:26,016 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 16:37:30,584 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 16:37:30,585 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 16:37:30,586 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-11 16:37:30,587 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 16:37:30,589 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-11 16:37:30,590 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 16:37:30,591 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-11 16:37:30,592 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 16:37:30,593 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-11 16:37:30,594 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 16:37:30,595 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-11 16:37:30,596 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 17:01:14,567 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 17:01:14,568 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 17:01:14,569 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-11 17:01:14,570 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:01:14,571 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-11 17:01:14,572 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:01:14,573 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-11 17:01:14,575 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 17:01:14,576 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-11 17:01:14,577 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 17:01:14,578 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-11 17:01:14,579 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 17:07:31,706 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 17:07:31,708 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 17:07:31,709 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.33602980515494374 2024-06-11 17:07:31,710 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:07:31,712 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.34612001594301656 2024-06-11 17:07:31,713 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:07:31,714 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4371693844280693 2024-06-11 17:07:31,716 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 17:07:31,717 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.44243499293523925 2024-06-11 17:07:31,718 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 17:07:31,719 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4624689266122056 2024-06-11 17:07:31,720 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 17:11:58,301 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 17:11:58,302 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 17:11:58,303 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.34075104924968924 2024-06-11 17:11:58,304 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:11:58,305 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.35032056281580504 2024-06-11 17:11:58,307 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:11:58,308 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.4134074950682338 2024-06-11 17:11:58,309 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-11 17:11:58,310 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.41428158027514017 2024-06-11 17:11:58,311 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 17:11:58,312 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.41637364528323706 2024-06-11 17:11:58,313 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 17:16:52,412 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 17:16:52,414 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 17:16:52,415 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3360206274897549 2024-06-11 17:16:52,416 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:16:52,418 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3461077442425886 2024-06-11 17:16:52,419 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 17:16:52,420 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43715698276068904 2024-06-11 17:16:52,421 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 17:16:52,423 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.4424214019902917 2024-06-11 17:16:52,424 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 17:16:52,425 [DEBUG] rag_tuning: Document ID: 246 - Distance: 0.4625185273664997 2024-06-11 17:16:52,426 [DEBUG] rag_tuning: Chunk: Filename: 70.html User Context: None Unlocking your business potential Inspire Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments. IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow. Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business. Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives. 2024-06-11 19:24:56,909 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 19:24:56,910 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 19:24:56,911 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.3704218842610213 2024-06-11 19:24:56,913 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-11 19:24:56,914 [DEBUG] rag_tuning: Document ID: 154 - Distance: 0.37203033649804207 2024-06-11 19:24:56,915 [DEBUG] rag_tuning: Chunk: Filename: 30.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-11 19:24:56,916 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.3721061009324985 2024-06-11 19:24:56,917 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-11 19:24:56,918 [DEBUG] rag_tuning: Document ID: 156 - Distance: 0.37654967735382705 2024-06-11 19:24:56,920 [DEBUG] rag_tuning: Chunk: Filename: 27.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together.Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance Our Data & AI Solutions Unlock the value ofyour data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise Start your data journey today! 2024-06-11 19:24:56,921 [DEBUG] rag_tuning: Document ID: 158 - Distance: 0.4788675673388282 2024-06-11 19:24:56,922 [DEBUG] rag_tuning: Chunk: Filename: 31.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock thevalue of your data Businesses that use data efficientlyincrease their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take stepsin unlocking the value of your data. Interviews& Data Assessment Workshops& Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training& Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts Here to help! 2024-06-11 19:30:49,785 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 19:30:49,786 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 19:30:49,787 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.34073445488500687 2024-06-11 19:30:49,788 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 19:30:49,789 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.350299075156697 2024-06-11 19:30:49,790 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 19:30:49,790 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.41340212265843956 2024-06-11 19:30:49,791 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-11 19:30:49,792 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.41429659213390824 2024-06-11 19:30:49,793 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 19:30:49,794 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4163901459996925 2024-06-11 19:30:49,795 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 19:33:19,230 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 19:33:19,231 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 19:33:19,232 [DEBUG] rag_tuning: Document ID: 157 - Distance: 0.3441673565658795 2024-06-11 19:33:19,233 [DEBUG] rag_tuning: Chunk: Filename: 28.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer AE CIAM: our CIAM Solution Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered byMicrosoft Entra ID (formerly Azure AD)andOkta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology,proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology ofMicrosoft Entra ID (formerly Azure AD)andOkta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support Start your CIAM journey today! 2024-06-11 19:33:19,235 [DEBUG] rag_tuning: Document ID: 159 - Distance: 0.3472459341131331 2024-06-11 19:33:19,236 [DEBUG] rag_tuning: Chunk: Filename: 34.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer AE CIAM: our CIAM Solution Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered byMicrosoft Entra ID (formerly Azure AD)andOkta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology,proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology ofMicrosoft Entra ID (formerly Azure AD)andOkta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support Start your CIAM journey today! 2024-06-11 19:33:19,237 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.35358587121115737 2024-06-11 19:33:19,238 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-11 19:33:19,239 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.3539317405961808 2024-06-11 19:33:19,240 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-11 19:33:19,241 [DEBUG] rag_tuning: Document ID: 162 - Distance: 0.38157121915474057 2024-06-11 19:33:19,242 [DEBUG] rag_tuning: Chunk: Filename: 36.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies.This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take stepsin streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support Get in touch with our experts Here to help! 2024-06-11 19:37:17,190 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 19:37:17,191 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 19:37:17,192 [DEBUG] rag_tuning: Document ID: 153 - Distance: 0.3655756962083081 2024-06-11 19:37:17,193 [DEBUG] rag_tuning: Chunk: Filename: 25.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver. We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into thegenuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 19:37:17,194 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.37549766132327667 2024-06-11 19:37:17,195 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-11 19:37:17,196 [DEBUG] rag_tuning: Document ID: 216 - Distance: 0.4327546269217383 2024-06-11 19:37:17,197 [DEBUG] rag_tuning: Chunk: Filename: 47.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that address common challenges such as translating strategy into concrete solutions, lacking expertise, and IT bottlenecks. The methodology is divided into three phases: Think, Build, and Run. - **Think:** Focuses on laying a strong foundation through service design techniques, creating personas, setting up customer journeys, and designing the technical backbone with an emphasis on technology, security, performance, and scalability. - **Build:** Utilizes sprint-based agile development, emphasizing UX/UI to create valuable user experiences, integrated quality assurance, and privacy and security by design. - **Run:** Aims at growth and partnership, employing hands-on methods and tools to ensure user-centric solutions that meet expectations. The approach promises benefits such as increased customer satisfaction, operational performance, peace of mind, and reduced costs. It highlights the importance of user involvement throughout the process to ensure the solutions effectively meet their needs. The text concludes by inviting readers to explore real-world client stories to understand the practical application and success of the methodology. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts Here to help! 2024-06-11 19:37:17,198 [DEBUG] rag_tuning: Document ID: 230 - Distance: 0.43527660159591164 2024-06-11 19:37:17,198 [DEBUG] rag_tuning: Chunk: Filename: 56.html User Context:None Title: AE - Create a seamless customer experience Summary: The text discusses the importance of creating a seamless customer experience (CX) and introduces a methodology to help businesses achieve this. It highlights the challenges businesses face in translating customer insights into actionable CX improvements and the potential benefits of optimizing the customer journey, such as increased revenue and reduced service costs. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts via workshops and prototyping, preparing for change by defining organizational impact and creating a roadmap, and implementing the changes. The text also emphasizes the importance of co-creation and hands-on methods to ensure a seamless customer experience. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience. Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different? End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications. Improved customer & employee experience Depth & breadth Get in touch with our experts Here to help! 2024-06-11 19:37:17,199 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4384025514582881 2024-06-11 19:37:17,200 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-11 19:37:36,804 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-11 19:37:36,805 [DEBUG] rag_tuning: --------------------------------------- 2024-06-11 19:37:36,807 [DEBUG] rag_tuning: Document ID: 352 - Distance: 0.3217859662110063 2024-06-11 19:37:36,808 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context: None Hyper-automate your document flows Let AI process your documents with efficiency and care  Does this sound familiar? The number of documents and paperwork in your company keeps increasing Processing documents still requires a lot of manual interventions It’s difficult to gain relevant insights due to inefficient document flows A framework to hyper-automate your document flows When it comes to business processes, 60% of occupations could save 30% of their time with automation. That means you could save a huge amount of time and resources by automating repetitive tasks and at the same time elevate job satisfaction by removing frustrations and inefficiencies. To realise just that, we developed a three-pillar framework.  Vision & Foundation Creation & Integration Growth & Partnership Vision & Foundation Your journey towards hyper-automation begins here. We delve into the heart of your business, the workflows. We identify bottlenecks, inefficiencies, and opportunities to transform your flows and automate for maximum impact. Creation & Integration In this phase strategy becomes reality. In sync with your vision, we meticulously develop and refine a custom solution. We bring the minimum viable product from concept to creation and ensure that the transition feels like a natural evolution, not a revolution. Growth & Partnership How we can help To put our framework into practice, we have several hands-on methods and tools that help you take stepsin hyper-automating your document flows. DiscoverySession Kickstarter SolutionRoadmap We design a roadmap that’s not just a path to success but a flexible guide that adapts and grows with your business. It's the strategic blueprint for the journey ahead, built on insights from the discovery session, MVP or PoC, and our expertise in hyper-automation. AgileDevelopment Our cross-functional teams use agile development to fine-tune existing solutions or create new applications that operate flawlessly within your business environment. OperationalSupport We can ensure everything keeps running smoothly once implemented. We offer operational support and managed services during every step of your journey. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Empowered employees Increased retention Streamlined efficiency Data-driven decision making Seamless integration What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  Customer Case SDWorx The implementation of our AI tool for document automation improved the service delivery and team performance of SDWorx. 2024-06-11 19:37:36,809 [DEBUG] rag_tuning: Document ID: 171 - Distance: 0.33214020633057717 2024-06-11 19:37:36,810 [DEBUG] rag_tuning: Chunk: Filename: 43.html User Context: None Hyper-automate your document flows Let AI process your documents with efficiency and care Does this sound familiar? The number of documents and paperwork in your company keeps increasing Processing documents still requires a lot of manual interventions It’s difficult to gain relevant insights due to inefficient document flows A framework to hyper-automate your document flows When it comes to business processes,60% of occupations could save 30% of their time with automation. That means you could save a huge amount of time and resources by automating repetitive tasks and at the same time elevate job satisfaction by removing frustrations and inefficiencies. To realise just that, we developed a three-pillar framework. Vision & Foundation Creation & Integration Growth & Partnership Vision & Foundation Your journey towards hyper-automation begins here. We delve into the heart of your business, the workflows. We identify bottlenecks, inefficiencies, and opportunities to transform your flows and automate for maximum impact. Creation & Integration In this phase strategy becomes reality. In sync with your vision, we meticulously develop and refine a custom solution. We bring the minimum viable product from concept to creation and ensure that the transition feels like a natural evolution, not a revolution. Growth & Partnership How we can help To put our framework into practice, we have several hands-on methods and tools that help you take stepsin hyper-automating your document flows. DiscoverySession Kickstarter SolutionRoadmap We design a roadmap that’s not just a path to success but a flexible guide that adapts and grows with your business. It's the strategic blueprint for the journey ahead, built on insights from the discovery session, MVP or PoC, and our expertise in hyper-automation. AgileDevelopment Our cross-functional teams use agile development to fine-tune existing solutions or create new applications that operate flawlessly within your business environment. OperationalSupport We can ensure everything keeps running smoothly once implemented. We offer operational support and managed services during every step of your journey. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Empowered employees Increased retention Streamlined efficiency Data-driven decision making Seamless integration What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case SDWorx The implementation of our AI tool for document automation improved the service delivery and team performance of SDWorx. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts Here to help 2024-06-11 19:37:36,811 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.3419330173907684 2024-06-11 19:37:36,812 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-11 19:37:36,813 [DEBUG] rag_tuning: Document ID: 359 - Distance: 0.5147033438944884 2024-06-11 19:37:36,814 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-11 19:37:36,815 [DEBUG] rag_tuning: Document ID: 363 - Distance: 0.5147440718729985 2024-06-11 19:37:36,816 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-12 17:24:56,485 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:24:56,486 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:24:56,487 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.35032056281580504 2024-06-12 17:24:56,487 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-12 17:24:56,488 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.41637364528323706 2024-06-12 17:24:56,490 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-12 17:24:56,491 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.42487463957055394 2024-06-12 17:24:56,491 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-12 17:24:56,492 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.43432232586017483 2024-06-12 17:24:56,493 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-12 17:24:56,494 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.4592518563579657 2024-06-12 17:24:56,495 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-12 17:27:40,107 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:27:40,108 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:27:40,109 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3503053575572147 2024-06-12 17:27:40,109 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-12 17:27:40,110 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4163754633290363 2024-06-12 17:27:40,110 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-12 17:27:40,111 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.4248453409768794 2024-06-12 17:27:40,112 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-12 17:27:40,112 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.43431519679010655 2024-06-12 17:27:40,113 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-12 17:27:40,114 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.4592205784846386 2024-06-12 17:27:40,114 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-12 17:28:27,902 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:28:27,903 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:28:27,904 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.6580990481645437 2024-06-12 17:28:27,905 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-12 17:28:27,906 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.6591018214857043 2024-06-12 17:28:27,907 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-12 17:28:27,908 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.6659477944643283 2024-06-12 17:28:27,909 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-12 17:28:27,910 [DEBUG] rag_tuning: Document ID: 370 - Distance: 0.6708787581585238 2024-06-12 17:28:27,911 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context: None Think, Build & Run your digital solution Crafting digital solutions that truly matter Does this sound familiar? Translating strategy into concrete digital solutions is difficult You lack expertise to deliver digital solutions IT is a bottleneck for business initiatives A methodology to think, build & run your digital solution Research shows that, compared to non-agile teams, 93% of agile development teams reported higher customer satisfaction and better operational performance. Agile development offers great benefits, but is not without its challenges.To tackle these challenges, we developed a clear methodology for creating user-friendly and secure digital solutions within time and budget. Think: Getting the foundation right Build: Sprint-based agile development Run: Growth & Partnership Think: Getting the foundation right We capture the context by using service design techniques, creating personas, and setting up customer journeys. We then make choices about scope and prototype the visual identity, laying a technical foundation by designing the technical backbone with a focus on technology, security, performance, and scalability. The phase ends with an integrated plan for delivering your digital solution. Build: Sprint-based agile development We focus on UX/UI during the entire process to create valuable experiences for end-users. With integrated quality assurance and privacy & security by design, we make sure you get a user-friendly and secure digital solution that meets your expectations. Run: Growth & Partnership How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in creating great digital solutions. Agile Approach Built to last Test Automation From requirements gathering, over functional analysis, testing and user acceptance: our agile approach ensures fully tested software delivery on a biweekly basis. We use test automation to limit manual testing efforts and prevent regression issues after the solution is released. User Centricity Delivering value to end users is the essence of what we do. Making end users part of the process, from the early design stages to the agile delivery, is the only way to be certain that what we are building effectively covers their needs. This boosts user acceptance and maximises value! What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Peace of mind Increased revenue & reduced costs Our approach, your way What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  2024-06-12 17:28:27,912 [DEBUG] rag_tuning: Document ID: 397 - Distance: 0.6761976645155563 2024-06-12 17:28:27,913 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context: None Create a seamless customer experience Optimised customer experiences for better results Does this sound familiar? Lack of insights in the customer journey It’s hard to translate insights into CX-actions It's unclear what the impact on your organisation will be A framework to create a seamless customer experience Research shows that brands that can improve the customer journey see revenue increase as much as 10 to 15% while also lowering the cost to serve 15 to 20%. Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. However, many businesses struggle to deliver a seamless customer experience. We developed a methodology to help them. It can be used on a product or service level, but also on a touchpoint level, for example to improve UX on a website.   Create insights Ideate & validate Prepare the change Make it happen Create insights In this phase we do customer research, dive into customer data and do behavioral analysis. This results in valuable, evidence-based customer insights and recommendations for improved customer-centricity. Ideate & validate To validate the concept, we organise ideation workshops with key stakeholders, create a prototype and do user testing to validate the desirability of the prototype. The result: a prioritised list of promising product or service ideas and a working prototype of a new concept with clear market value. Prepare the change We define the impact on the organisation together with internal stakeholders. We check both business viability and technical feasibility and create a roadmap for change. This gives you a realistic implementation plan, which helps to create a more receptive atmosphere for change. Make it happen The final phase is the implementation of the changes in your organisation’s operations. As an end-to-end partner, we help with innovation & design, but can also take the lead when it comes to the full implementation of processes & applications. Download our whitepaperA CX-friendly government organisation: mission impossible? Citizens are a ‘customer’ of public services whether they want to or not, so customer experience is not a top priority. VDAB is one of the first Belgian public service providers to acknowledge this AND do something about it.  How we can help To put our framework into practice, we have several hands-on methods and tools that we use in co-creation and that help  you take steps in creating a seamless customer experience together.   Interviews & Data Analysis We gather all relevant information via quantitative and qualitative customer research, collecting and analysing customer data and conducting behavioral analysis. The results are evidence-based customer insights that transfer to actionable innovation ideas.   2024-06-12 17:29:52,133 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:29:52,134 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:29:52,134 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.36273131592682983 2024-06-12 17:29:52,135 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-12 17:29:52,136 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.3696253234817988 2024-06-12 17:29:52,137 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-12 17:29:52,138 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.3715768899413038 2024-06-12 17:29:52,139 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-12 17:29:52,140 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.39588184528509573 2024-06-12 17:29:52,141 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-12 17:29:52,142 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.3981270448099845 2024-06-12 17:29:52,142 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-12 17:30:48,876 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:30:48,877 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:30:48,879 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.6870176760353862 2024-06-12 17:30:48,880 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-12 17:30:48,881 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.7010694084638984 2024-06-12 17:30:48,882 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-12 17:30:48,883 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.7113990371708611 2024-06-12 17:30:48,884 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-12 17:30:48,885 [DEBUG] rag_tuning: Document ID: 370 - Distance: 0.7239577226966378 2024-06-12 17:30:48,886 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context: None Think, Build & Run your digital solution Crafting digital solutions that truly matter Does this sound familiar? Translating strategy into concrete digital solutions is difficult You lack expertise to deliver digital solutions IT is a bottleneck for business initiatives A methodology to think, build & run your digital solution Research shows that, compared to non-agile teams, 93% of agile development teams reported higher customer satisfaction and better operational performance. Agile development offers great benefits, but is not without its challenges.To tackle these challenges, we developed a clear methodology for creating user-friendly and secure digital solutions within time and budget. Think: Getting the foundation right Build: Sprint-based agile development Run: Growth & Partnership Think: Getting the foundation right We capture the context by using service design techniques, creating personas, and setting up customer journeys. We then make choices about scope and prototype the visual identity, laying a technical foundation by designing the technical backbone with a focus on technology, security, performance, and scalability. The phase ends with an integrated plan for delivering your digital solution. Build: Sprint-based agile development We focus on UX/UI during the entire process to create valuable experiences for end-users. With integrated quality assurance and privacy & security by design, we make sure you get a user-friendly and secure digital solution that meets your expectations. Run: Growth & Partnership How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in creating great digital solutions. Agile Approach Built to last Test Automation From requirements gathering, over functional analysis, testing and user acceptance: our agile approach ensures fully tested software delivery on a biweekly basis. We use test automation to limit manual testing efforts and prevent regression issues after the solution is released. User Centricity Delivering value to end users is the essence of what we do. Making end users part of the process, from the early design stages to the agile delivery, is the only way to be certain that what we are building effectively covers their needs. This boosts user acceptance and maximises value! What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Peace of mind Increased revenue & reduced costs Our approach, your way What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  2024-06-12 17:30:48,888 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.7415710178656435 2024-06-12 17:30:48,888 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-12 17:32:53,271 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:32:53,273 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:32:53,274 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.30835811892552345 2024-06-12 17:32:53,275 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-12 17:32:53,276 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.3854087678141742 2024-06-12 17:32:53,277 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-12 17:32:53,278 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.4006497376533158 2024-06-12 17:32:53,279 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-12 17:32:53,280 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.417941423943737 2024-06-12 17:32:53,281 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-12 17:32:53,282 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.430490994668999 2024-06-12 17:32:53,282 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-12 17:33:15,274 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:33:15,275 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:33:15,276 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.31615908335733944 2024-06-12 17:33:15,277 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-12 17:33:15,278 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.31815200776518626 2024-06-12 17:33:15,279 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-12 17:33:15,281 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3390751035776549 2024-06-12 17:33:15,282 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-12 17:33:15,283 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.37533710884859184 2024-06-12 17:33:15,284 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-12 17:33:15,284 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.3877540534858067 2024-06-12 17:33:15,285 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-12 17:33:52,556 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-12 17:33:52,557 [DEBUG] rag_tuning: --------------------------------------- 2024-06-12 17:33:52,558 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.29672359110957525 2024-06-12 17:33:52,559 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-12 17:33:52,560 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.29847762878158746 2024-06-12 17:33:52,561 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-12 17:33:52,562 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.38112495214860076 2024-06-12 17:33:52,563 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-12 17:33:52,564 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.42111032105125445 2024-06-12 17:33:52,565 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-12 17:33:52,566 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.42160444371842853 2024-06-12 17:33:52,567 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 11:05:15,289 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 11:05:15,291 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 11:05:15,292 [DEBUG] rag_tuning: Document ID: 359 - Distance: 0.5160422805635143 2024-06-13 11:05:15,293 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-13 11:05:15,294 [DEBUG] rag_tuning: Document ID: 363 - Distance: 0.5161089368319584 2024-06-13 11:05:15,295 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-13 11:05:15,296 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.549824184158296 2024-06-13 11:05:15,297 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-13 11:05:15,298 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5508938487082218 2024-06-13 11:05:15,299 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 11:05:15,300 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.5525493990556204 2024-06-13 11:05:15,301 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 11:05:58,281 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 11:05:58,283 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 11:05:58,284 [DEBUG] rag_tuning: Document ID: 359 - Distance: 0.5656288838029933 2024-06-13 11:05:58,285 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-13 11:05:58,286 [DEBUG] rag_tuning: Document ID: 363 - Distance: 0.565666999787231 2024-06-13 11:05:58,287 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-13 11:05:58,289 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.5707996827840616 2024-06-13 11:05:58,290 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 11:05:58,291 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5709343213316898 2024-06-13 11:05:58,292 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 11:05:58,293 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.5805325623112225 2024-06-13 11:05:58,294 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-13 11:06:18,836 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 11:06:18,837 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 11:06:18,838 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5295300378693881 2024-06-13 11:06:18,839 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 11:06:18,840 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.5305597927855048 2024-06-13 11:06:18,841 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 11:06:18,842 [DEBUG] rag_tuning: Document ID: 359 - Distance: 0.5307457703614695 2024-06-13 11:06:18,843 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-13 11:06:18,844 [DEBUG] rag_tuning: Document ID: 363 - Distance: 0.5307805710232201 2024-06-13 11:06:18,845 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-13 11:06:18,846 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.5700298920496446 2024-06-13 11:06:18,847 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-13 11:06:50,674 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 11:06:50,675 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 11:06:50,676 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5262965167892213 2024-06-13 11:06:50,676 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 11:06:50,677 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5694928566268516 2024-06-13 11:06:50,678 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 11:06:50,679 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.575510243736941 2024-06-13 11:06:50,680 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:06:50,682 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5801230084455906 2024-06-13 11:06:50,683 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:06:50,684 [DEBUG] rag_tuning: Document ID: 412 - Distance: 0.5846585558048235 2024-06-13 11:06:50,685 [DEBUG] rag_tuning: Chunk: Filename: 124.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:07:17,556 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 11:07:17,557 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 11:07:17,558 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.588044394487764 2024-06-13 11:07:17,559 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:07:17,559 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5926174389035825 2024-06-13 11:07:17,560 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:07:17,561 [DEBUG] rag_tuning: Document ID: 412 - Distance: 0.596977786318452 2024-06-13 11:07:17,562 [DEBUG] rag_tuning: Chunk: Filename: 124.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:07:17,563 [DEBUG] rag_tuning: Document ID: 408 - Distance: 0.5977421163166652 2024-06-13 11:07:17,563 [DEBUG] rag_tuning: Chunk: Filename: 122.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:07:17,564 [DEBUG] rag_tuning: Document ID: 409 - Distance: 0.5981243188677565 2024-06-13 11:07:17,565 [DEBUG] rag_tuning: Chunk: Filename: 121.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:43:04,241 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 11:43:04,242 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 11:43:04,243 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5262934502855523 2024-06-13 11:43:04,244 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 11:43:04,245 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5694504264292528 2024-06-13 11:43:04,246 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 11:43:04,246 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.575516004583594 2024-06-13 11:43:04,247 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:43:04,248 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5801209616372558 2024-06-13 11:43:04,249 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 11:43:04,250 [DEBUG] rag_tuning: Document ID: 412 - Distance: 0.5846581486643483 2024-06-13 11:43:04,251 [DEBUG] rag_tuning: Chunk: Filename: 124.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 13:37:35,892 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 13:37:35,893 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 13:37:35,894 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4471218838109896 2024-06-13 13:37:35,895 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 13:37:35,896 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4473351083581696 2024-06-13 13:37:35,897 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 13:37:35,898 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.5220862197361762 2024-06-13 13:37:35,899 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 13:37:35,900 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.523075841940586 2024-06-13 13:37:35,901 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 13:37:35,902 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5282692853417787 2024-06-13 13:37:35,903 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-13 13:38:18,125 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 13:38:18,126 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 13:38:18,127 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4446019762702076 2024-06-13 13:38:18,128 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 13:38:18,130 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.46565173463960763 2024-06-13 13:38:18,131 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 13:38:18,132 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.4976274811817756 2024-06-13 13:38:18,133 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 13:38:18,135 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.5012575544087043 2024-06-13 13:38:18,136 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 13:38:18,137 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5070006725492329 2024-06-13 13:38:18,138 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 15:29:13,114 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:29:13,116 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:29:13,117 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3755679427223164 2024-06-13 15:29:13,118 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 15:29:13,120 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4115140369450784 2024-06-13 15:29:13,121 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:29:13,122 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.43892017235491965 2024-06-13 15:29:13,124 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-13 15:29:13,125 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.4599724137799023 2024-06-13 15:29:13,126 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 15:29:13,127 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.46100385391573984 2024-06-13 15:29:13,128 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 15:42:49,180 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:42:49,181 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:42:49,182 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3862348470127773 2024-06-13 15:42:49,183 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 15:42:49,184 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4359258199180206 2024-06-13 15:42:49,185 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:42:49,187 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.4745758135443867 2024-06-13 15:42:49,188 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-13 15:42:49,189 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.4759488163116268 2024-06-13 15:42:49,189 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-13 15:42:49,190 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.48200141268937247 2024-06-13 15:42:49,191 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 15:45:01,488 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:45:01,489 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:45:01,490 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4623509395467581 2024-06-13 15:45:01,491 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 15:45:01,492 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5289199773441843 2024-06-13 15:45:01,493 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:45:01,494 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5492995578616646 2024-06-13 15:45:01,495 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-13 15:45:01,496 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.5710779172092896 2024-06-13 15:45:01,497 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-13 15:45:01,498 [DEBUG] rag_tuning: Document ID: 405 - Distance: 0.5744791544507752 2024-06-13 15:45:01,499 [DEBUG] rag_tuning: Chunk: Filename: 118.html User Context: None Cloud today is an integral part of your solution to meet agility and innovation. Public cloud brings elasticity, resilience, on-demand self-provisioning and many more benefits. The true challenge however lies not in the technology itself but in applying it effectively. By adopting a cloud-native strategy we can transcend the traditional boundaries that are not only found on public cloud but also apply these to on-premise, hybrid and multi-cloud strategies. Cloud & Hybrid Let’s embark on a joint journey to cloud-native where choosing the right strategy, implementing a governance framework, optimising your business and IT processes and reducing operational complexity all come together. Today's challenges in Cloud & Hybrid Retrofitting legacy apps to cloud-native platforms Navigating cloud capabilities stalls improvement of operational processes Seamlessly supporting business needs poses significant challenges   Our Cloud & Hybrid Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. Application specialists If there is one thing that we are experts in, it's applications. From conceiving and building them, to delivering them as efficiently as possible, and optimally using them in a cloud-native environment. We've got you covered. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. Always business first It’s always business first. In our assessments and in our advice. We’ll always keep your business goals in mind when we look at your challenges. Because in the end, it’s all about the tangible results you can expect from your digital transformation.   Upgrade your cloud journey! 2024-06-13 15:47:02,665 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:47:02,666 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:47:02,667 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.39581330989678454 2024-06-13 15:47:02,668 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 15:47:02,669 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.44787238601668256 2024-06-13 15:47:02,671 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:47:02,672 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.502466796064111 2024-06-13 15:47:02,673 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-13 15:47:02,674 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.517784689136666 2024-06-13 15:47:02,675 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 15:47:02,676 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.5195905554538558 2024-06-13 15:47:02,677 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-13 15:48:43,897 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:48:43,898 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:48:43,899 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.4074026015052562 2024-06-13 15:48:43,899 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-13 15:48:43,900 [DEBUG] rag_tuning: Document ID: 356 - Distance: 0.4483831936299302 2024-06-13 15:48:43,900 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context: None Upskill & reskill your digital talent Unleash your potential Does this sound familiar? It’s difficult to attract, develop & retain talent in your organisation You are not sure which skills will be relevant in the future You are dependent on expensive external resources A complete offering to up- and reskill your digital talent Employers estimate that 44% of workers’ skills will be disrupted in the next five years. It’s an eye-opening statistic that highlights the importance of continuous or lifelong learning. We created an offering that goes beyond mere courses and trainings. We consider other learning methods, formats and development as well, such as the way of working, coaching, learning communities, etc. That way, we can help your organisation on an individual, team, or organisational level. Inspiration, training & courses Learning journeys Bespoke learning solution Learning organisation & ecosystem Inspiration, training & courses In the most basic form, we provide individual inspiration sessions, trainings and courses covering various expertise domains. Your greatest advantage? These courses are given by individuals with day-to-day experience in their respective field. Learning journeys We help upskill or reskill your talent with our learning journeys to achieve mastery in several IT roles. This program, which typically takes about 6 to 9 months, is a combination of courses, workshops, self-learning, and coaching. You will frequently interact with both your personal coach and your peers to enable learning from each other and exchange ideas. During this track, which can be personalised to the specific needs of the individual, you are encouraged and supported to apply what you have learned, with your personal coach serving as a sounding board. This combination of theory, interaction, and practice trains both your hard and soft skills. Bespoke learning solution We can develop tailor-made learning solutions to meet your specific needs and interests. These solutions will incorporate subject matter content, methods, and frameworks, including those already in place within your organisation, as well as the format of the learning experience. Learning organisation & ecosystem We can serve as a strategic partner to foster a culture of continuous learning, help you establish the groundwork to evolve into a learning organisation, and create a comprehensive learning community or ecosystem within your company. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in up- and reskilling your talent. Trainings & Workshops   Analysis Learning Journey AE’s Boost your Analysis Skills aims to support those who are or those who strive to become analysts through a combination of training, workshops, hybrid learning, community and coaching, divided into 8 learning modules.   2024-06-13 15:48:43,901 [DEBUG] rag_tuning: Document ID: 345 - Distance: 0.46057000521240254 2024-06-13 15:48:43,901 [DEBUG] rag_tuning: Chunk: Filename: 92.html User Context: None Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. Digital Talent & Organisation To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. Today’s challenges in Digital Talent & Organisation Upskill and reskill your workforce Create a learning culture Organisational adaptability Make employees resilient to change   Our Digital Talent & Organisation Solutions Foster your human capital We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Upskill & reskill your digital talent We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. Improve your organisation’s agility By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Why AE? We practice what we preach More than technology A true end-to-end partner Expertise   Ready to change your organisation? 2024-06-13 15:48:43,902 [DEBUG] rag_tuning: Document ID: 344 - Distance: 0.4629129546361739 2024-06-13 15:48:43,902 [DEBUG] rag_tuning: Chunk: Filename: 91.html User Context: None Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. Digital Talent & Organisation To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. Today’s challenges in Digital Talent & Organisation Upskill and reskill your workforce Create a learning culture Organisational adaptability Make employees resilient to change   Our Digital Talent & Organisation Solutions Foster your human capital We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Upskill & reskill your digital talent We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. Improve your organisation’s agility By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Why AE? We practice what we preach More than technology A true end-to-end partner Expertise   Ready to change your organisation? 2024-06-13 15:48:43,903 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4629703528337267 2024-06-13 15:48:43,903 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:51:10,921 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:51:10,923 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:51:10,924 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.4396384476537837 2024-06-13 15:51:10,926 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-13 15:51:10,928 [DEBUG] rag_tuning: Document ID: 345 - Distance: 0.44070786237715087 2024-06-13 15:51:10,929 [DEBUG] rag_tuning: Chunk: Filename: 92.html User Context: None Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. Digital Talent & Organisation To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. Today’s challenges in Digital Talent & Organisation Upskill and reskill your workforce Create a learning culture Organisational adaptability Make employees resilient to change   Our Digital Talent & Organisation Solutions Foster your human capital We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Upskill & reskill your digital talent We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. Improve your organisation’s agility By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Why AE? We practice what we preach More than technology A true end-to-end partner Expertise   Ready to change your organisation? 2024-06-13 15:51:10,931 [DEBUG] rag_tuning: Document ID: 344 - Distance: 0.44276213555686506 2024-06-13 15:51:10,932 [DEBUG] rag_tuning: Chunk: Filename: 91.html User Context: None Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. Digital Talent & Organisation To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. Today’s challenges in Digital Talent & Organisation Upskill and reskill your workforce Create a learning culture Organisational adaptability Make employees resilient to change   Our Digital Talent & Organisation Solutions Foster your human capital We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Upskill & reskill your digital talent We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. Improve your organisation’s agility By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Why AE? We practice what we preach More than technology A true end-to-end partner Expertise   Ready to change your organisation? 2024-06-13 15:51:10,933 [DEBUG] rag_tuning: Document ID: 356 - Distance: 0.45918686961736277 2024-06-13 15:51:10,934 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context: None Upskill & reskill your digital talent Unleash your potential Does this sound familiar? It’s difficult to attract, develop & retain talent in your organisation You are not sure which skills will be relevant in the future You are dependent on expensive external resources A complete offering to up- and reskill your digital talent Employers estimate that 44% of workers’ skills will be disrupted in the next five years. It’s an eye-opening statistic that highlights the importance of continuous or lifelong learning. We created an offering that goes beyond mere courses and trainings. We consider other learning methods, formats and development as well, such as the way of working, coaching, learning communities, etc. That way, we can help your organisation on an individual, team, or organisational level. Inspiration, training & courses Learning journeys Bespoke learning solution Learning organisation & ecosystem Inspiration, training & courses In the most basic form, we provide individual inspiration sessions, trainings and courses covering various expertise domains. Your greatest advantage? These courses are given by individuals with day-to-day experience in their respective field. Learning journeys We help upskill or reskill your talent with our learning journeys to achieve mastery in several IT roles. This program, which typically takes about 6 to 9 months, is a combination of courses, workshops, self-learning, and coaching. You will frequently interact with both your personal coach and your peers to enable learning from each other and exchange ideas. During this track, which can be personalised to the specific needs of the individual, you are encouraged and supported to apply what you have learned, with your personal coach serving as a sounding board. This combination of theory, interaction, and practice trains both your hard and soft skills. Bespoke learning solution We can develop tailor-made learning solutions to meet your specific needs and interests. These solutions will incorporate subject matter content, methods, and frameworks, including those already in place within your organisation, as well as the format of the learning experience. Learning organisation & ecosystem We can serve as a strategic partner to foster a culture of continuous learning, help you establish the groundwork to evolve into a learning organisation, and create a comprehensive learning community or ecosystem within your company. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in up- and reskilling your talent. Trainings & Workshops   Analysis Learning Journey AE’s Boost your Analysis Skills aims to support those who are or those who strive to become analysts through a combination of training, workshops, hybrid learning, community and coaching, divided into 8 learning modules.   2024-06-13 15:51:10,936 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.47505397199291655 2024-06-13 15:51:10,937 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:56:17,004 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:56:17,005 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:56:17,006 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4423657265785361 2024-06-13 15:56:17,007 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 15:56:17,008 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.48828473756989343 2024-06-13 15:56:17,009 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-13 15:56:17,010 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5020672664161208 2024-06-13 15:56:17,011 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:56:17,012 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.504684878840002 2024-06-13 15:56:17,013 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 15:56:17,014 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5051480497939251 2024-06-13 15:56:17,015 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-13 15:57:32,569 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:57:32,570 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:57:32,571 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4626424632881594 2024-06-13 15:57:32,572 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 15:57:32,573 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.48355332703151266 2024-06-13 15:57:32,574 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:57:32,575 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.5232072146883947 2024-06-13 15:57:32,575 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-13 15:57:32,576 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.5239904975947212 2024-06-13 15:57:32,577 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-13 15:57:32,578 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5434890324563734 2024-06-13 15:57:32,579 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-13 15:58:08,636 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 15:58:08,637 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 15:58:08,638 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3926558026485635 2024-06-13 15:58:08,639 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 15:58:08,640 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4288754802343777 2024-06-13 15:58:08,641 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 15:58:08,643 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.46029821748169253 2024-06-13 15:58:08,644 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-13 15:58:08,645 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.46042900891781535 2024-06-13 15:58:08,646 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-13 15:58:08,647 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.4697630771358433 2024-06-13 15:58:08,647 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-13 16:15:56,567 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-13 16:15:56,568 [DEBUG] rag_tuning: --------------------------------------- 2024-06-13 16:15:56,569 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.47939113150992785 2024-06-13 16:15:56,570 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-13 16:15:56,571 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5091107140781547 2024-06-13 16:15:56,573 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-13 16:15:56,574 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5485767258865262 2024-06-13 16:15:56,575 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-13 16:15:56,576 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5592606977173308 2024-06-13 16:15:56,577 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-13 16:15:56,578 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5628141946528732 2024-06-13 16:15:56,579 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 06:55:04,713 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 06:55:04,714 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 06:55:04,715 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.42525092212850213 2024-06-14 06:55:04,716 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 06:55:04,717 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4621903756062371 2024-06-14 06:55:04,718 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 06:55:04,719 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5332563241964255 2024-06-14 06:55:04,720 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 06:55:04,722 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5431223953524476 2024-06-14 06:55:04,723 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 06:55:04,724 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5453894111281976 2024-06-14 06:55:04,725 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 06:55:36,639 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 06:55:36,641 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 06:55:36,642 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3760812139994073 2024-06-14 06:55:36,643 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 06:55:36,644 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.4472871704620157 2024-06-14 06:55:36,645 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 06:55:36,646 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.44811625722513115 2024-06-14 06:55:36,648 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 06:55:36,649 [DEBUG] rag_tuning: Document ID: 412 - Distance: 0.4506590596755411 2024-06-14 06:55:36,650 [DEBUG] rag_tuning: Chunk: Filename: 124.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 06:55:36,651 [DEBUG] rag_tuning: Document ID: 409 - Distance: 0.4546618462371226 2024-06-14 06:55:36,652 [DEBUG] rag_tuning: Chunk: Filename: 121.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 07:01:44,000 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 07:01:44,001 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 07:01:44,001 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.41257640198328405 2024-06-14 07:01:44,002 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 07:01:44,003 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.47302894819816577 2024-06-14 07:01:44,003 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 07:01:44,004 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.47822142942739365 2024-06-14 07:01:44,004 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 07:01:44,005 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.47962692987111755 2024-06-14 07:01:44,006 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 07:01:44,006 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.4798232961121951 2024-06-14 07:01:44,007 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 07:08:26,881 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 07:08:26,882 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 07:08:26,883 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.2869915614764855 2024-06-14 07:08:26,884 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 07:08:26,885 [DEBUG] rag_tuning: Document ID: 352 - Distance: 0.3735347332262132 2024-06-14 07:08:26,886 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context: None Hyper-automate your document flows Let AI process your documents with efficiency and care  Does this sound familiar? The number of documents and paperwork in your company keeps increasing Processing documents still requires a lot of manual interventions It’s difficult to gain relevant insights due to inefficient document flows A framework to hyper-automate your document flows When it comes to business processes, 60% of occupations could save 30% of their time with automation. That means you could save a huge amount of time and resources by automating repetitive tasks and at the same time elevate job satisfaction by removing frustrations and inefficiencies. To realise just that, we developed a three-pillar framework.  Vision & Foundation Creation & Integration Growth & Partnership Vision & Foundation Your journey towards hyper-automation begins here. We delve into the heart of your business, the workflows. We identify bottlenecks, inefficiencies, and opportunities to transform your flows and automate for maximum impact. Creation & Integration In this phase strategy becomes reality. In sync with your vision, we meticulously develop and refine a custom solution. We bring the minimum viable product from concept to creation and ensure that the transition feels like a natural evolution, not a revolution. Growth & Partnership How we can help To put our framework into practice, we have several hands-on methods and tools that help you take stepsin hyper-automating your document flows. DiscoverySession Kickstarter SolutionRoadmap We design a roadmap that’s not just a path to success but a flexible guide that adapts and grows with your business. It's the strategic blueprint for the journey ahead, built on insights from the discovery session, MVP or PoC, and our expertise in hyper-automation. AgileDevelopment Our cross-functional teams use agile development to fine-tune existing solutions or create new applications that operate flawlessly within your business environment. OperationalSupport We can ensure everything keeps running smoothly once implemented. We offer operational support and managed services during every step of your journey. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Empowered employees Increased retention Streamlined efficiency Data-driven decision making Seamless integration What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  Customer Case SDWorx The implementation of our AI tool for document automation improved the service delivery and team performance of SDWorx. 2024-06-14 07:08:26,888 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.47966887263254787 2024-06-14 07:08:26,889 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 07:08:26,890 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.4810167558519588 2024-06-14 07:08:26,891 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 07:08:26,892 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.49911546812592045 2024-06-14 07:08:26,892 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 07:11:53,622 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 07:11:53,623 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 07:11:53,625 [DEBUG] rag_tuning: Document ID: 352 - Distance: 0.3353446914718179 2024-06-14 07:11:53,626 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context: None Hyper-automate your document flows Let AI process your documents with efficiency and care  Does this sound familiar? The number of documents and paperwork in your company keeps increasing Processing documents still requires a lot of manual interventions It’s difficult to gain relevant insights due to inefficient document flows A framework to hyper-automate your document flows When it comes to business processes, 60% of occupations could save 30% of their time with automation. That means you could save a huge amount of time and resources by automating repetitive tasks and at the same time elevate job satisfaction by removing frustrations and inefficiencies. To realise just that, we developed a three-pillar framework.  Vision & Foundation Creation & Integration Growth & Partnership Vision & Foundation Your journey towards hyper-automation begins here. We delve into the heart of your business, the workflows. We identify bottlenecks, inefficiencies, and opportunities to transform your flows and automate for maximum impact. Creation & Integration In this phase strategy becomes reality. In sync with your vision, we meticulously develop and refine a custom solution. We bring the minimum viable product from concept to creation and ensure that the transition feels like a natural evolution, not a revolution. Growth & Partnership How we can help To put our framework into practice, we have several hands-on methods and tools that help you take stepsin hyper-automating your document flows. DiscoverySession Kickstarter SolutionRoadmap We design a roadmap that’s not just a path to success but a flexible guide that adapts and grows with your business. It's the strategic blueprint for the journey ahead, built on insights from the discovery session, MVP or PoC, and our expertise in hyper-automation. AgileDevelopment Our cross-functional teams use agile development to fine-tune existing solutions or create new applications that operate flawlessly within your business environment. OperationalSupport We can ensure everything keeps running smoothly once implemented. We offer operational support and managed services during every step of your journey. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Empowered employees Increased retention Streamlined efficiency Data-driven decision making Seamless integration What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  Customer Case SDWorx The implementation of our AI tool for document automation improved the service delivery and team performance of SDWorx. 2024-06-14 07:11:53,627 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.3553092346516664 2024-06-14 07:11:53,628 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 07:11:53,629 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.3887843457341449 2024-06-14 07:11:53,629 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 07:11:53,630 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.42513152654231934 2024-06-14 07:11:53,631 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 07:11:53,632 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.45356136560440063 2024-06-14 07:11:53,633 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 07:14:32,362 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 07:14:32,363 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 07:14:32,364 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.40736839288161164 2024-06-14 07:14:32,366 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 07:14:32,367 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.42437022198131447 2024-06-14 07:14:32,368 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 07:14:32,369 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.43740391731252215 2024-06-14 07:14:32,370 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 07:14:32,371 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.447790830429838 2024-06-14 07:14:32,372 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 07:14:32,373 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.4486265488704748 2024-06-14 07:14:32,374 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 07:15:23,043 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 07:15:23,044 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 07:15:23,045 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.38835228473281624 2024-06-14 07:15:23,046 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 07:15:23,047 [DEBUG] rag_tuning: Document ID: 352 - Distance: 0.40781773002599064 2024-06-14 07:15:23,048 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context: None Hyper-automate your document flows Let AI process your documents with efficiency and care  Does this sound familiar? The number of documents and paperwork in your company keeps increasing Processing documents still requires a lot of manual interventions It’s difficult to gain relevant insights due to inefficient document flows A framework to hyper-automate your document flows When it comes to business processes, 60% of occupations could save 30% of their time with automation. That means you could save a huge amount of time and resources by automating repetitive tasks and at the same time elevate job satisfaction by removing frustrations and inefficiencies. To realise just that, we developed a three-pillar framework.  Vision & Foundation Creation & Integration Growth & Partnership Vision & Foundation Your journey towards hyper-automation begins here. We delve into the heart of your business, the workflows. We identify bottlenecks, inefficiencies, and opportunities to transform your flows and automate for maximum impact. Creation & Integration In this phase strategy becomes reality. In sync with your vision, we meticulously develop and refine a custom solution. We bring the minimum viable product from concept to creation and ensure that the transition feels like a natural evolution, not a revolution. Growth & Partnership How we can help To put our framework into practice, we have several hands-on methods and tools that help you take stepsin hyper-automating your document flows. DiscoverySession Kickstarter SolutionRoadmap We design a roadmap that’s not just a path to success but a flexible guide that adapts and grows with your business. It's the strategic blueprint for the journey ahead, built on insights from the discovery session, MVP or PoC, and our expertise in hyper-automation. AgileDevelopment Our cross-functional teams use agile development to fine-tune existing solutions or create new applications that operate flawlessly within your business environment. OperationalSupport We can ensure everything keeps running smoothly once implemented. We offer operational support and managed services during every step of your journey. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Empowered employees Increased retention Streamlined efficiency Data-driven decision making Seamless integration What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  Customer Case SDWorx The implementation of our AI tool for document automation improved the service delivery and team performance of SDWorx. 2024-06-14 07:15:23,050 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.41953734419947686 2024-06-14 07:15:23,051 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 07:15:23,052 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.45524490900781156 2024-06-14 07:15:23,053 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 07:15:23,054 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4607474850717166 2024-06-14 07:15:23,055 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 07:15:58,885 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 07:15:58,886 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 07:15:58,887 [DEBUG] rag_tuning: Document ID: 352 - Distance: 0.6041277870674782 2024-06-14 07:15:58,888 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context: None Hyper-automate your document flows Let AI process your documents with efficiency and care  Does this sound familiar? The number of documents and paperwork in your company keeps increasing Processing documents still requires a lot of manual interventions It’s difficult to gain relevant insights due to inefficient document flows A framework to hyper-automate your document flows When it comes to business processes, 60% of occupations could save 30% of their time with automation. That means you could save a huge amount of time and resources by automating repetitive tasks and at the same time elevate job satisfaction by removing frustrations and inefficiencies. To realise just that, we developed a three-pillar framework.  Vision & Foundation Creation & Integration Growth & Partnership Vision & Foundation Your journey towards hyper-automation begins here. We delve into the heart of your business, the workflows. We identify bottlenecks, inefficiencies, and opportunities to transform your flows and automate for maximum impact. Creation & Integration In this phase strategy becomes reality. In sync with your vision, we meticulously develop and refine a custom solution. We bring the minimum viable product from concept to creation and ensure that the transition feels like a natural evolution, not a revolution. Growth & Partnership How we can help To put our framework into practice, we have several hands-on methods and tools that help you take stepsin hyper-automating your document flows. DiscoverySession Kickstarter SolutionRoadmap We design a roadmap that’s not just a path to success but a flexible guide that adapts and grows with your business. It's the strategic blueprint for the journey ahead, built on insights from the discovery session, MVP or PoC, and our expertise in hyper-automation. AgileDevelopment Our cross-functional teams use agile development to fine-tune existing solutions or create new applications that operate flawlessly within your business environment. OperationalSupport We can ensure everything keeps running smoothly once implemented. We offer operational support and managed services during every step of your journey. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Empowered employees Increased retention Streamlined efficiency Data-driven decision making Seamless integration What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  Customer Case SDWorx The implementation of our AI tool for document automation improved the service delivery and team performance of SDWorx. 2024-06-14 07:15:58,890 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.6224535575895651 2024-06-14 07:15:58,891 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 07:15:58,892 [DEBUG] rag_tuning: Document ID: 397 - Distance: 0.6828466086709255 2024-06-14 07:15:58,893 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context: None Create a seamless customer experience Optimised customer experiences for better results Does this sound familiar? Lack of insights in the customer journey It’s hard to translate insights into CX-actions It's unclear what the impact on your organisation will be A framework to create a seamless customer experience Research shows that brands that can improve the customer journey see revenue increase as much as 10 to 15% while also lowering the cost to serve 15 to 20%. Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. However, many businesses struggle to deliver a seamless customer experience. We developed a methodology to help them. It can be used on a product or service level, but also on a touchpoint level, for example to improve UX on a website.   Create insights Ideate & validate Prepare the change Make it happen Create insights In this phase we do customer research, dive into customer data and do behavioral analysis. This results in valuable, evidence-based customer insights and recommendations for improved customer-centricity. Ideate & validate To validate the concept, we organise ideation workshops with key stakeholders, create a prototype and do user testing to validate the desirability of the prototype. The result: a prioritised list of promising product or service ideas and a working prototype of a new concept with clear market value. Prepare the change We define the impact on the organisation together with internal stakeholders. We check both business viability and technical feasibility and create a roadmap for change. This gives you a realistic implementation plan, which helps to create a more receptive atmosphere for change. Make it happen The final phase is the implementation of the changes in your organisation’s operations. As an end-to-end partner, we help with innovation & design, but can also take the lead when it comes to the full implementation of processes & applications. Download our whitepaperA CX-friendly government organisation: mission impossible? Citizens are a ‘customer’ of public services whether they want to or not, so customer experience is not a top priority. VDAB is one of the first Belgian public service providers to acknowledge this AND do something about it.  How we can help To put our framework into practice, we have several hands-on methods and tools that we use in co-creation and that help  you take steps in creating a seamless customer experience together.   Interviews & Data Analysis We gather all relevant information via quantitative and qualitative customer research, collecting and analysing customer data and conducting behavioral analysis. The results are evidence-based customer insights that transfer to actionable innovation ideas.   2024-06-14 07:15:58,894 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.6828540694726275 2024-06-14 07:15:58,895 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 07:15:58,896 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.6897190665528734 2024-06-14 07:15:58,896 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 07:30:59,062 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 07:30:59,063 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 07:30:59,064 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.39964746243104055 2024-06-14 07:30:59,065 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 07:30:59,066 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.462508251513576 2024-06-14 07:30:59,067 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 07:30:59,068 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.5044347910155044 2024-06-14 07:30:59,069 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 07:30:59,070 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.5088904180787962 2024-06-14 07:30:59,071 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 07:30:59,072 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5133145920613453 2024-06-14 07:30:59,073 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:03:35,369 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:03:35,370 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:03:35,371 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.578884857263593 2024-06-14 08:03:35,372 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:03:35,374 [DEBUG] rag_tuning: Document ID: 397 - Distance: 0.5971859854729635 2024-06-14 08:03:35,375 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context: None Create a seamless customer experience Optimised customer experiences for better results Does this sound familiar? Lack of insights in the customer journey It’s hard to translate insights into CX-actions It's unclear what the impact on your organisation will be A framework to create a seamless customer experience Research shows that brands that can improve the customer journey see revenue increase as much as 10 to 15% while also lowering the cost to serve 15 to 20%. Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. However, many businesses struggle to deliver a seamless customer experience. We developed a methodology to help them. It can be used on a product or service level, but also on a touchpoint level, for example to improve UX on a website.   Create insights Ideate & validate Prepare the change Make it happen Create insights In this phase we do customer research, dive into customer data and do behavioral analysis. This results in valuable, evidence-based customer insights and recommendations for improved customer-centricity. Ideate & validate To validate the concept, we organise ideation workshops with key stakeholders, create a prototype and do user testing to validate the desirability of the prototype. The result: a prioritised list of promising product or service ideas and a working prototype of a new concept with clear market value. Prepare the change We define the impact on the organisation together with internal stakeholders. We check both business viability and technical feasibility and create a roadmap for change. This gives you a realistic implementation plan, which helps to create a more receptive atmosphere for change. Make it happen The final phase is the implementation of the changes in your organisation’s operations. As an end-to-end partner, we help with innovation & design, but can also take the lead when it comes to the full implementation of processes & applications. Download our whitepaperA CX-friendly government organisation: mission impossible? Citizens are a ‘customer’ of public services whether they want to or not, so customer experience is not a top priority. VDAB is one of the first Belgian public service providers to acknowledge this AND do something about it.  How we can help To put our framework into practice, we have several hands-on methods and tools that we use in co-creation and that help  you take steps in creating a seamless customer experience together.   Interviews & Data Analysis We gather all relevant information via quantitative and qualitative customer research, collecting and analysing customer data and conducting behavioral analysis. The results are evidence-based customer insights that transfer to actionable innovation ideas.   2024-06-14 08:03:35,376 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.598668641367512 2024-06-14 08:03:35,377 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:03:35,378 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.6060298346992391 2024-06-14 08:03:35,379 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:03:35,380 [DEBUG] rag_tuning: Document ID: 336 - Distance: 0.6112525413559247 2024-06-14 08:03:35,381 [DEBUG] rag_tuning: Chunk: Filename: 81.html User Context: None Why AE? We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination. Helping you thrive in a digital world Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly? We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology. What makes us unique? Small enough to care, big enough to deliver We blend ICT and business A true end-to-end partner A broad offering with in-depth expertise  A strong belief in people Satisfied & loyal customers So where do we start? We believe that thriving in a digital world requires mastery and maturity in these specific domains. Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services. We value (our) people   We value (our) people   Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers. It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people. Great Place To Work 2024-06-14 08:09:51,506 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:09:51,508 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:09:51,509 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4647300083854795 2024-06-14 08:09:51,510 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:09:51,511 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5201796376115911 2024-06-14 08:09:51,512 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:09:51,513 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5531407347761623 2024-06-14 08:09:51,515 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:09:51,516 [DEBUG] rag_tuning: Document ID: 336 - Distance: 0.5877904805506746 2024-06-14 08:09:51,517 [DEBUG] rag_tuning: Chunk: Filename: 81.html User Context: None Why AE? We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination. Helping you thrive in a digital world Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly? We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology. What makes us unique? Small enough to care, big enough to deliver We blend ICT and business A true end-to-end partner A broad offering with in-depth expertise  A strong belief in people Satisfied & loyal customers So where do we start? We believe that thriving in a digital world requires mastery and maturity in these specific domains. Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services. We value (our) people   We value (our) people   Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers. It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people. Great Place To Work 2024-06-14 08:09:51,518 [DEBUG] rag_tuning: Document ID: 349 - Distance: 0.5967324549077342 2024-06-14 08:09:51,518 [DEBUG] rag_tuning: Chunk: Filename: 93.html User Context:None Title: AE - Foster your human capital Summary: The text emphasizes the importance of fostering human capital to help employees thrive in a constantly evolving digital world. It highlights common challenges such as resistance to new workflows and the failure of digital transformation initiatives due to a lack of a holistic approach. The text advocates for focusing on the human side of change, emphasizing the significance of embracing technology and change by its users. It outlines three main areas: Talent Enablement, Organizational Design & Talent Architecture, and Leadership & Culture. The approach includes empowering employees with relevant skills, crafting a synchronized talent and learning architecture, and strengthening leadership teams. It also stresses the importance of creating a supportive organizational culture to achieve strategic objectives and improve the work environment. The ultimate goal is to achieve tangible results, such as retaining staff and attracting new talent, by positioning the organization as an employer of choice. Create a stronger employer brand Become future ready and resilient for change Insights in strengths and skills gaps Why AE? What makes us different? We practice what we preach Utilising our own vision, methodologies, and tools, we've cultivated an agile and adaptive organisation that prioritises the well-being of its people. It’s no coincidence that, for several years, we are certified as “Great Place to Work”. That personal experience helps us understand your challenges better than others. More than IT, more than HR Keep your business in mind Get in touch with our experts   Here to help! 2024-06-14 08:19:41,543 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:19:41,544 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:19:41,546 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.457979582186854 2024-06-14 08:19:41,547 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:19:41,548 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5220000406502917 2024-06-14 08:19:41,549 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:19:41,550 [DEBUG] rag_tuning: Document ID: 336 - Distance: 0.5615899489414254 2024-06-14 08:19:41,551 [DEBUG] rag_tuning: Chunk: Filename: 81.html User Context: None Why AE? We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination. Helping you thrive in a digital world Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly? We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology. What makes us unique? Small enough to care, big enough to deliver We blend ICT and business A true end-to-end partner A broad offering with in-depth expertise  A strong belief in people Satisfied & loyal customers So where do we start? We believe that thriving in a digital world requires mastery and maturity in these specific domains. Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services. We value (our) people   We value (our) people   Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers. It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people. Great Place To Work 2024-06-14 08:19:41,552 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5756971980944146 2024-06-14 08:19:41,553 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:19:41,555 [DEBUG] rag_tuning: Document ID: 349 - Distance: 0.5780917215051928 2024-06-14 08:19:41,555 [DEBUG] rag_tuning: Chunk: Filename: 93.html User Context:None Title: AE - Foster your human capital Summary: The text emphasizes the importance of fostering human capital to help employees thrive in a constantly evolving digital world. It highlights common challenges such as resistance to new workflows and the failure of digital transformation initiatives due to a lack of a holistic approach. The text advocates for focusing on the human side of change, emphasizing the significance of embracing technology and change by its users. It outlines three main areas: Talent Enablement, Organizational Design & Talent Architecture, and Leadership & Culture. The approach includes empowering employees with relevant skills, crafting a synchronized talent and learning architecture, and strengthening leadership teams. It also stresses the importance of creating a supportive organizational culture to achieve strategic objectives and improve the work environment. The ultimate goal is to achieve tangible results, such as retaining staff and attracting new talent, by positioning the organization as an employer of choice. Create a stronger employer brand Become future ready and resilient for change Insights in strengths and skills gaps Why AE? What makes us different? We practice what we preach Utilising our own vision, methodologies, and tools, we've cultivated an agile and adaptive organisation that prioritises the well-being of its people. It’s no coincidence that, for several years, we are certified as “Great Place to Work”. That personal experience helps us understand your challenges better than others. More than IT, more than HR Keep your business in mind Get in touch with our experts   Here to help! 2024-06-14 08:25:19,287 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:25:19,288 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:25:19,289 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.45897786051692335 2024-06-14 08:25:19,290 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:25:19,291 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.46713732847508016 2024-06-14 08:25:19,292 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:25:19,294 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.48644925617649615 2024-06-14 08:25:19,295 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:25:19,296 [DEBUG] rag_tuning: Document ID: 402 - Distance: 0.4950051939450272 2024-06-14 08:25:19,297 [DEBUG] rag_tuning: Chunk: Filename: 115.html User Context:None Title: AE - Make your business strategy actionable Summary: The text outlines a methodology to make business strategies actionable, particularly in a digital context. It highlights the challenges organizations face in translating strategy into action and emphasizes the need for digital transformation. The approach involves three main phases: setting direction, elaborating the change, and compiling the strategic plan. 1. **Setting Direction**: This phase involves exploring the organization's ecosystem, business models, and strategy to ensure alignment with goals, ambitions, and market trends. 2. **Elaborating the Change**: This phase evaluates the necessary changes from business and IT perspectives, designing a future state aligned with the strategy, and assessing the required capabilities and governance. 3. **Compiling the Strategic Plan**: This phase consolidates the changes into an actionable plan, detailing initiatives, business value, costs, and risks. The methodology includes practical tools like interviews, workshops, business capability maps, and reference business & IT architecture to help organizations implement their strategies effectively. Governance & Change Management Guidelines These guidelines serve as a basis to ensure efficient decision-making and accountability, facilitating smooth transitions and mitigating disruptions within your organisation. Maturity Change Plan Our maturity change plan outlines a structured approach to advancement in specific areas, aiming to enhance your effectiveness, efficiency, and resilience over time. Master Plan The most important deliverable is a master plan, which is an actionable plan designed for management decision-taking. It outlines the goals and direction, providing an indication of the associated business value, cost and risk. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different?   Always business-first More than just technology Just enough architecture Get in touch with our experts   Here to help! 2024-06-14 08:25:19,298 [DEBUG] rag_tuning: Document ID: 369 - Distance: 0.49856077164630097 2024-06-14 08:25:19,299 [DEBUG] rag_tuning: Chunk: Filename: 104.html User Context: None Leading companies have to adapt, optimise, grow and sometimes even reinvent their actual business. That means looking at new or innovative business models, developing well-thought-out strategies and turn them into actionable plans that help them thrive in an ever-changing digital reality. Digital Strategy & Innovation To operate faster than you can pronounce ‘strategy & innovation’, it’s vital to ideate new opportunities, improve your agility, control risks and learn from your customers. Our experienced teams bring a structured approach to guide you on this uncharted journey. Yes, we have a method to the madness! Today’s challenges in Digital Strategy & Innovation Translate strategy to action Be more agile & resilient to change Become more customer-centric Discover new business opportunities   Our Digital Strategy & Innovation Solutions Make your business strategy actionable A strategy is one thing, but translating that to actionable projects and choose the right priorities is just as important. We help you take that crucial step. Improve your organisation’s agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Create a seamless customer experience Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. We help you create exceptional customer experiences on a product, service, or touchpoint level. Ideate & explore new opportunities We help you look past buzzwords & beyond the hype surrounding business models, new opportunities and trending technology. With a pragmatic and hands-on approach, we show the path to new business opportunities through an efficient ideation & exploration journey. Assess & improve your digital maturity We help you gain a clearer understanding of your digital maturity, which in turn will help you better align your digital initiatives with business goals. Insights into your digital maturity help to prioritise projects and solutions based on factual and objective information. Why AE? A true end-to-end partner More than technology Expertise Always business-first   Ready to change your organisation? 2024-06-14 08:28:34,712 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:28:34,713 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:28:34,714 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5143519069585556 2024-06-14 08:28:34,715 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:28:34,717 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5188311006728135 2024-06-14 08:28:34,718 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:28:34,719 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.5934512697331258 2024-06-14 08:28:34,721 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 08:28:34,722 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.5994071482905212 2024-06-14 08:28:34,723 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 08:28:34,724 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.6011374884022518 2024-06-14 08:28:34,725 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:30:49,342 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:30:49,344 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:30:49,345 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.4781840443610811 2024-06-14 08:30:49,346 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-14 08:30:49,348 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.486901856534669 2024-06-14 08:30:49,349 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:30:49,350 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5033429259044582 2024-06-14 08:30:49,351 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:30:49,352 [DEBUG] rag_tuning: Document ID: 345 - Distance: 0.5197832227399273 2024-06-14 08:30:49,353 [DEBUG] rag_tuning: Chunk: Filename: 92.html User Context: None Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. Digital Talent & Organisation To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. Today’s challenges in Digital Talent & Organisation Upskill and reskill your workforce Create a learning culture Organisational adaptability Make employees resilient to change   Our Digital Talent & Organisation Solutions Foster your human capital We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Upskill & reskill your digital talent We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. Improve your organisation’s agility By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Why AE? We practice what we preach More than technology A true end-to-end partner Expertise   Ready to change your organisation? 2024-06-14 08:30:49,354 [DEBUG] rag_tuning: Document ID: 344 - Distance: 0.5200647461567851 2024-06-14 08:30:49,355 [DEBUG] rag_tuning: Chunk: Filename: 91.html User Context: None Succeed in the digital world by upgrading your workforce and embracing change. At AE, we merge smart strategy with the latest tech and focus on what really matters - your people. Ready for today, resilient for tomorrow. Let's build the agile future of your organisation. Digital Talent & Organisation To thrive in a digital world, you need to look at more than just technology and business processes. More than ever acquiring digital talent, upskilling and reskilling your workforce, and improving organisational development are crucial to sustainable success.Success lies in the harmonisation of (digital) strategy, technology, and people. Our unique ability to manage the people side of change ensures that your organisation not only succeeds today but also builds a resilient culture and structure capable of absorbing and embracing future changes. Today’s challenges in Digital Talent & Organisation Upskill and reskill your workforce Create a learning culture Organisational adaptability Make employees resilient to change   Our Digital Talent & Organisation Solutions Foster your human capital We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Upskill & reskill your digital talent We can offer a wide range of services to upskill & reskill your digital talent, going from providing individual courses, to assisting you in selecting learning solutions or designing and applying learning journeys, or even establishing a complete learning organisation and ecosystem. Improve your organisation’s agility By improving your organisation’s agility, you improve your chances to continuously reinvent or renew yourself as an organisation, adapt quickly and succeed in a rapidly changing environment. Why AE? We practice what we preach More than technology A true end-to-end partner Expertise   Ready to change your organisation? 2024-06-14 08:47:31,962 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:47:31,964 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:47:31,965 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4450835320303709 2024-06-14 08:47:31,966 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:47:31,967 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5030411767191525 2024-06-14 08:47:31,968 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:47:31,969 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5654814888988311 2024-06-14 08:47:31,970 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:47:31,972 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.5772877768946543 2024-06-14 08:47:31,973 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 08:47:31,974 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.5855076807132148 2024-06-14 08:47:31,974 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 08:50:43,512 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:50:43,513 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:50:43,515 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4276030404804315 2024-06-14 08:50:43,516 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:50:43,517 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4652499403506529 2024-06-14 08:50:43,519 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:50:43,520 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5388686332605575 2024-06-14 08:50:43,521 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:50:43,522 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5435263060833184 2024-06-14 08:50:43,523 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 08:50:43,525 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5466597648465765 2024-06-14 08:50:43,526 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 08:51:07,159 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:51:07,160 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:51:07,161 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3981068504346892 2024-06-14 08:51:07,162 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:51:07,163 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4639303751697077 2024-06-14 08:51:07,164 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:51:07,165 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.4932728155849696 2024-06-14 08:51:07,166 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 08:51:07,167 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.4942241366155905 2024-06-14 08:51:07,168 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 08:51:07,169 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.49590904105800115 2024-06-14 08:51:07,170 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 08:51:26,101 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 08:51:26,102 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 08:51:26,103 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.45319773352076176 2024-06-14 08:51:26,104 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 08:51:26,106 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4743563846136165 2024-06-14 08:51:26,107 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 08:51:26,108 [DEBUG] rag_tuning: Document ID: 392 - Distance: 0.48809322501891417 2024-06-14 08:51:26,109 [DEBUG] rag_tuning: Chunk: Filename: 110.html User Context: None Ideate & explore new opportunities Turning inspiration into a strategic headstart Does this sound familiar? You get lost in the hype around new technologies You don’t know which ideas can offer real ROI It's difficult to turn new ideas into concrete actions  A methodology to ideate & explore new opportunities  Most companies are good at running their business. But to stay relevant in the long term, continuous improvements and innovation are key. And in an ever-changing business environment, that’s a challenge for most companies. Therefore, we developed a clear methodology to get inspired, and ideate & explore new opportunities in this digital world. Inspire Ideate & vote Build & explore Inspire We inspire on how to be successful in a digital world by sharing and discussing trends, (business, people & technology), best practices, cases & insights and translating them to your own business context or technical landscape.  Ideate & vote Together, we ideate on business, emerging tech or other valuable trends. Strategic alignment helps us decide on relevant challenges to ideate around. During a business case workshop or technical exploration workshop we help determine priorities, based on feasibility and impact. We end with a voting session with an internal or external jury. Build & explore How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in ideation and exploration. Inspiration Session Round Tables Workshops Proof of Concept Prototyping What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? A look beyond the hype New business opportunities Competitive advantages Why AE? What makes us different? An end-to-end solution A flexible formula and clear pricing Change management embedded Get in touch with our experts   Here to help! 2024-06-14 08:51:26,110 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.4881684446836616 2024-06-14 08:51:26,111 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 08:51:26,113 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.49240326881399676 2024-06-14 08:51:26,114 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 09:05:19,773 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 09:05:19,775 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 09:05:19,776 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5194406795835081 2024-06-14 09:05:19,777 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 09:05:19,778 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5435380870380893 2024-06-14 09:05:19,779 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 09:05:19,781 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5511714602589275 2024-06-14 09:05:19,782 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 09:05:19,783 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.6001476168808366 2024-06-14 09:05:19,784 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-14 09:05:19,785 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.6054438062673377 2024-06-14 09:05:19,786 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-14 09:12:13,936 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 09:12:13,938 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 09:12:13,939 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.41333036184363114 2024-06-14 09:12:13,940 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 09:12:13,941 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4478173833872915 2024-06-14 09:12:13,942 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 09:12:13,943 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.47672881915195786 2024-06-14 09:12:13,945 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 09:12:13,946 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.5350540578365028 2024-06-14 09:12:13,947 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-14 09:12:13,948 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.5396686508641062 2024-06-14 09:12:13,949 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 09:23:54,372 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 09:23:54,373 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 09:23:54,374 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.460998723268798 2024-06-14 09:23:54,375 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 09:23:54,376 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4788958556080688 2024-06-14 09:23:54,377 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 09:23:54,378 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5232354763147683 2024-06-14 09:23:54,379 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 09:23:54,380 [DEBUG] rag_tuning: Document ID: 336 - Distance: 0.5321684605171586 2024-06-14 09:23:54,381 [DEBUG] rag_tuning: Chunk: Filename: 81.html User Context: None Why AE? We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination. Helping you thrive in a digital world Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly? We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology. What makes us unique? Small enough to care, big enough to deliver We blend ICT and business A true end-to-end partner A broad offering with in-depth expertise  A strong belief in people Satisfied & loyal customers So where do we start? We believe that thriving in a digital world requires mastery and maturity in these specific domains. Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services. We value (our) people   We value (our) people   Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers. It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people. Great Place To Work 2024-06-14 09:23:54,382 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.5453935807873673 2024-06-14 09:23:54,383 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 09:25:49,450 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 09:25:49,451 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 09:25:49,451 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4907702814614401 2024-06-14 09:25:49,452 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 09:25:49,453 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5371494116070561 2024-06-14 09:25:49,454 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 09:25:49,455 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5668197868884584 2024-06-14 09:25:49,456 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 09:25:49,457 [DEBUG] rag_tuning: Document ID: 336 - Distance: 0.5899967175735752 2024-06-14 09:25:49,458 [DEBUG] rag_tuning: Chunk: Filename: 81.html User Context: None Why AE? We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination. Helping you thrive in a digital world Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly? We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology. What makes us unique? Small enough to care, big enough to deliver We blend ICT and business A true end-to-end partner A broad offering with in-depth expertise  A strong belief in people Satisfied & loyal customers So where do we start? We believe that thriving in a digital world requires mastery and maturity in these specific domains. Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services. We value (our) people   We value (our) people   Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers. It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people. Great Place To Work 2024-06-14 09:25:49,459 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.6052043869149024 2024-06-14 09:25:49,460 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 09:27:13,319 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 09:27:13,320 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 09:27:13,321 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4152077656051274 2024-06-14 09:27:13,321 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 09:27:13,323 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.45945059125556575 2024-06-14 09:27:13,324 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 09:27:13,325 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.49846328872784784 2024-06-14 09:27:13,326 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 09:27:13,327 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5015663061766671 2024-06-14 09:27:13,327 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 09:27:13,328 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5018808096085938 2024-06-14 09:27:13,329 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 09:40:32,800 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 09:40:32,802 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 09:40:32,803 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4936100848185879 2024-06-14 09:40:32,804 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 09:40:32,805 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.54214094059898 2024-06-14 09:40:32,806 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 09:40:32,808 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5964051517201227 2024-06-14 09:40:32,809 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 09:40:32,810 [DEBUG] rag_tuning: Document ID: 336 - Distance: 0.6073183267576461 2024-06-14 09:40:32,811 [DEBUG] rag_tuning: Chunk: Filename: 81.html User Context: None Why AE? We are convinced that we are the ideal business and IT partner for your company. Our in-depth expertise, our unique position in the market, our broad portfolio of services and solutions and our clear business focus form an unbeatable combination. Helping you thrive in a digital world Everybody tells you the world is changing rapidly and you need to transform your business. But into what exactly? We help you find an answer to that question and are a trusted partner along this journey. We inspire, advice and co-create. We approach your challenge from both an IT as a business perspective. And together, we choose the winning combination of people, processes and technology. What makes us unique? Small enough to care, big enough to deliver We blend ICT and business A true end-to-end partner A broad offering with in-depth expertise  A strong belief in people Satisfied & loyal customers So where do we start? We believe that thriving in a digital world requires mastery and maturity in these specific domains. Together, we decide on the priorities and initiate the transformation of your business, converting technological challenges into real added value with our expertise and broad portfolio of solutions and services. We value (our) people   We value (our) people   Our own people. But also your people. Our employees. Your customers. Because happy people make happy customers. It’s no coincidence that for the 14th year in a row, we are recognised as a Great Place to Work. However, achieving this recognition isn't our end goal; it’s just the cherry on top of the cake. We prefer to use the Great Place to Work Survey as a valuable tool for improvement. We continue to focus on attracting people who fit our DNA. We let culture fit outweigh expertise. We value communication and transparency. And above all else, we value people. Great Place To Work 2024-06-14 09:40:32,812 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.6130773577778637 2024-06-14 09:40:32,813 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 11:29:49,528 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:29:49,529 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:29:49,530 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.46650121214963325 2024-06-14 11:29:49,531 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:29:49,532 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5098114855108559 2024-06-14 11:29:49,533 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 11:29:49,534 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.5588404711433573 2024-06-14 11:29:49,536 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 11:29:49,537 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.5654415928264604 2024-06-14 11:29:49,538 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 11:29:49,539 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5794968144923278 2024-06-14 11:29:49,539 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 11:31:59,566 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:31:59,567 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:31:59,568 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.40898491037071405 2024-06-14 11:31:59,569 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:31:59,570 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.44755300400112297 2024-06-14 11:31:59,571 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 11:31:59,572 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.47670929726115785 2024-06-14 11:31:59,573 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 11:31:59,574 [DEBUG] rag_tuning: Document ID: 357 - Distance: 0.5313884932630148 2024-06-14 11:31:59,575 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context:None Title: AE - Upskill & reskill your digital talent Summary: The text discusses the importance of upskilling and reskilling digital talent to stay relevant in the rapidly evolving job market. It highlights the challenge of attracting, developing, and retaining talent, and the need for continuous learning, given that 44% of workers' skills will be disrupted in the next five years. The text outlines a comprehensive approach to learning that goes beyond traditional courses and training, incorporating various methods such as coaching, learning communities, and personalized learning journeys. These programs, typically lasting 6 to 9 months, combine courses, workshops, self-learning, and coaching to train both hard and soft skills. Additionally, the text mentions the development of bespoke learning solutions tailored to specific organizational needs and fostering a culture of continuous learning through strategic partnerships. Specific programs like "Boost your Analysis Skills" aim to support aspiring analysts through a mix of training, workshops, hybrid learning, community, and coaching, divided into 8 learning modules. Architecture Learning Journey AE’s Boost your Architecture Skills aims to support those who are or those who strive to become solution architects through a combination of training, workshops, hybrid learning, community and coaching, divided into 9 learning modules. Inspiration Sessions We can inspire and spark new ideas through sessions led by our experts on emerging technologies, business trends, etc. When you're in need of a fresh perspective, we can give you a kickstart. Bespoke Learning Solution Our approach to learning involves comprehensive intake conversations, tailored learning activities delivered by experts, dedicated coaching for effective knowledge acquisition, and measurement to ensure learning objectives are realised. Learning Organisation & Ecosystem To create a learning organisation we develop a way of working in co-creation, then introduce and strengthen it within your organisation. This includes developing a learning architecture, setting up a community of practice, building a learning culture and establish a link between learning and HR. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Enhanced competitiveness Increased efficiency & productivity Talent retention & engagement Why AE? What makes us different? In-depth knowledge and broad scope Our profound knowledge and wide scope in various digital domains enable us to offer a variety of learning solutions. Hands-on expertise Consultants with day-to-day experience in the field give inspiration sessions, trainings and workshops. Expect real-life examples, not theoretical ones, from people who know their stuff. A combo of learning & IT Our offering to upskill and reskill your digital talent is a unique combination that integrates the principles of adult learning with in-depth expertise in both business and technology. Get in touch with our experts   Here to help! 2024-06-14 11:31:59,576 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.5404304821453202 2024-06-14 11:31:59,577 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 11:32:34,517 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:32:34,518 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:32:34,519 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.39222636703048974 2024-06-14 11:32:34,520 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:32:34,521 [DEBUG] rag_tuning: Document ID: 394 - Distance: 0.4099916493862795 2024-06-14 11:32:34,522 [DEBUG] rag_tuning: Chunk: Filename: 113.html User Context: None Architecture is about aligning all aspects of an organisation with one another and with business objectives, to enable effective decision making and adaptation. Business & IT Architecture An adequate view on architecture starts from a profound understanding of your current situation and takes a stance on future evolutions. A great architecture embraces volatility rather than fearing it, and prepares you to better cope with change. Envisioning, setting up and managing the architecture of an organisation requires skilled and experienced professionals in various domains. Architecture throughout your organisation Business Architecture IT Architecture Data Architecture Application Architecture Security Architecture Cloud Architecture   Our Business & IT Architecture Solutions Re-architect your enterprise landscape Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project.   Make your business strategy actionable Business & IT architecture are key in translating strategic objectives to an actionable plan with the right priorities.   Unlock the value of your data Data architecture plays a key role in the successful realisation of your data use cases and unlocking the value of this data. Why do we believe in “just enough architecture”? Architecture brings structure and insights. It enables decision making in view of business objectives.Practicing architecture is about finding the right level of depth. Architecture should not concern the deepest level of detail, while going “deep enough” to provide suficient insights to make decisions with confidence. “Just enough architecture” refers to our approach where we install and maintain a solid architecture foundation, and then apply a flexible and agile methodology to elaborate these aspects with the highest ROI, aligned with your current strategic initiatives. Why AE? Expertise applied Our architects know what they are talking about. But even more important: they know how to translate that knowledge in an architecture that fits your organisation and business goals. Pragmatism We don’t do architecture for the sake of architecture. Our practical and pragmatic approach enables actual decision making and facilitates change on both short and long term. Delivery & governance Our AE experts can deliver architectural solutions as well as support the setup and maturity increase of your architecture team.   Ready to talk about architecture? 2024-06-14 11:32:34,524 [DEBUG] rag_tuning: Document ID: 393 - Distance: 0.41131280098295486 2024-06-14 11:32:34,525 [DEBUG] rag_tuning: Chunk: Filename: 112.html User Context: None Architecture is about aligning all aspects of an organisation with one another and with business objectives, to enable effective decision making and adaptation. Business & IT Architecture An adequate view on architecture starts from a profound understanding of your current situation and takes a stance on future evolutions. A great architecture embraces volatility rather than fearing it, and prepares you to better cope with change. Envisioning, setting up and managing the architecture of an organisation requires skilled and experienced professionals in various domains. Architecture throughout your organisation Business Architecture IT Architecture Data Architecture Application Architecture Security Architecture Cloud Architecture   Our Business & IT Architecture Solutions Re-architect your enterprise landscape Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project.   Make your business strategy actionable Business & IT architecture are key in translating strategic objectives to an actionable plan with the right priorities.   Unlock the value of your data Data architecture plays a key role in the successful realisation of your data use cases and unlocking the value of this data. Why do we believe in “just enough architecture”? Architecture brings structure and insights. It enables decision making in view of business objectives.Practicing architecture is about finding the right level of depth. Architecture should not concern the deepest level of detail, while going “deep enough” to provide suficient insights to make decisions with confidence. “Just enough architecture” refers to our approach where we install and maintain a solid architecture foundation, and then apply a flexible and agile methodology to elaborate these aspects with the highest ROI, aligned with your current strategic initiatives. Why AE? Expertise applied Our architects know what they are talking about. But even more important: they know how to translate that knowledge in an architecture that fits your organisation and business goals. Pragmatism We don’t do architecture for the sake of architecture. Our practical and pragmatic approach enables actual decision making and facilitates change on both short and long term. Delivery & governance Our AE experts can deliver architectural solutions as well as support the setup and maturity increase of your architecture team.   Ready to talk about architecture? 2024-06-14 11:32:34,526 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.4198322164112134 2024-06-14 11:32:34,527 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 11:32:34,528 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.42235350738534216 2024-06-14 11:32:34,529 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 11:34:08,226 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:34:08,227 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:34:08,228 [DEBUG] rag_tuning: Document ID: 394 - Distance: 0.38987463916451637 2024-06-14 11:34:08,230 [DEBUG] rag_tuning: Chunk: Filename: 113.html User Context: None Architecture is about aligning all aspects of an organisation with one another and with business objectives, to enable effective decision making and adaptation. Business & IT Architecture An adequate view on architecture starts from a profound understanding of your current situation and takes a stance on future evolutions. A great architecture embraces volatility rather than fearing it, and prepares you to better cope with change. Envisioning, setting up and managing the architecture of an organisation requires skilled and experienced professionals in various domains. Architecture throughout your organisation Business Architecture IT Architecture Data Architecture Application Architecture Security Architecture Cloud Architecture   Our Business & IT Architecture Solutions Re-architect your enterprise landscape Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project.   Make your business strategy actionable Business & IT architecture are key in translating strategic objectives to an actionable plan with the right priorities.   Unlock the value of your data Data architecture plays a key role in the successful realisation of your data use cases and unlocking the value of this data. Why do we believe in “just enough architecture”? Architecture brings structure and insights. It enables decision making in view of business objectives.Practicing architecture is about finding the right level of depth. Architecture should not concern the deepest level of detail, while going “deep enough” to provide suficient insights to make decisions with confidence. “Just enough architecture” refers to our approach where we install and maintain a solid architecture foundation, and then apply a flexible and agile methodology to elaborate these aspects with the highest ROI, aligned with your current strategic initiatives. Why AE? Expertise applied Our architects know what they are talking about. But even more important: they know how to translate that knowledge in an architecture that fits your organisation and business goals. Pragmatism We don’t do architecture for the sake of architecture. Our practical and pragmatic approach enables actual decision making and facilitates change on both short and long term. Delivery & governance Our AE experts can deliver architectural solutions as well as support the setup and maturity increase of your architecture team.   Ready to talk about architecture? 2024-06-14 11:34:08,231 [DEBUG] rag_tuning: Document ID: 393 - Distance: 0.392012261868227 2024-06-14 11:34:08,232 [DEBUG] rag_tuning: Chunk: Filename: 112.html User Context: None Architecture is about aligning all aspects of an organisation with one another and with business objectives, to enable effective decision making and adaptation. Business & IT Architecture An adequate view on architecture starts from a profound understanding of your current situation and takes a stance on future evolutions. A great architecture embraces volatility rather than fearing it, and prepares you to better cope with change. Envisioning, setting up and managing the architecture of an organisation requires skilled and experienced professionals in various domains. Architecture throughout your organisation Business Architecture IT Architecture Data Architecture Application Architecture Security Architecture Cloud Architecture   Our Business & IT Architecture Solutions Re-architect your enterprise landscape Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project.   Make your business strategy actionable Business & IT architecture are key in translating strategic objectives to an actionable plan with the right priorities.   Unlock the value of your data Data architecture plays a key role in the successful realisation of your data use cases and unlocking the value of this data. Why do we believe in “just enough architecture”? Architecture brings structure and insights. It enables decision making in view of business objectives.Practicing architecture is about finding the right level of depth. Architecture should not concern the deepest level of detail, while going “deep enough” to provide suficient insights to make decisions with confidence. “Just enough architecture” refers to our approach where we install and maintain a solid architecture foundation, and then apply a flexible and agile methodology to elaborate these aspects with the highest ROI, aligned with your current strategic initiatives. Why AE? Expertise applied Our architects know what they are talking about. But even more important: they know how to translate that knowledge in an architecture that fits your organisation and business goals. Pragmatism We don’t do architecture for the sake of architecture. Our practical and pragmatic approach enables actual decision making and facilitates change on both short and long term. Delivery & governance Our AE experts can deliver architectural solutions as well as support the setup and maturity increase of your architecture team.   Ready to talk about architecture? 2024-06-14 11:34:08,233 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.43110642406408917 2024-06-14 11:34:08,234 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 11:34:08,235 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4446623722321714 2024-06-14 11:34:08,236 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 11:34:08,238 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4607957829467776 2024-06-14 11:34:08,239 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:35:44,689 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:35:44,690 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:35:44,691 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.36318529719776516 2024-06-14 11:35:44,692 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:35:44,694 [DEBUG] rag_tuning: Document ID: 410 - Distance: 0.4132113710348556 2024-06-14 11:35:44,695 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 11:35:44,696 [DEBUG] rag_tuning: Document ID: 415 - Distance: 0.4165043258837794 2024-06-14 11:35:44,697 [DEBUG] rag_tuning: Chunk: Filename: 116.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 11:35:44,698 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4209071397779891 2024-06-14 11:35:44,699 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 11:35:44,700 [DEBUG] rag_tuning: Document ID: 411 - Distance: 0.455021533382849 2024-06-14 11:35:44,701 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context:None Title: AE - IT Delivery & Performance Summary: The text discusses the evolving role of IT departments, emphasizing their shift from support functions to core drivers of digital initiatives. IT now enables businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop technical, strategic, managerial, and interpersonal skills. The text highlights the importance of IT in driving strategic value, fostering innovation, and promoting agility and continuous improvement. It outlines solutions for improving IT delivery and performance, including re-architecting enterprise landscapes, streamlining software delivery processes, and fostering human capital. The organization offers end-to-end partnership, expertise in technology, business, and people, and a proven track record in translating knowledge into valuable business cases. Always business first It’s always business first. In our assessments and in our advice. We’ll always keep your business goals in mind when we look at your challenges. Because in the end, it’s all about the tangible results you can expect from your digital transformation.   Want to optimize your IT delivery? 2024-06-14 11:49:08,257 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:49:08,258 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:49:08,259 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.441676235448747 2024-06-14 11:49:08,260 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:49:08,261 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.4571786591176792 2024-06-14 11:49:08,263 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 11:49:08,264 [DEBUG] rag_tuning: Document ID: 410 - Distance: 0.46715979593746426 2024-06-14 11:49:08,265 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 11:49:08,266 [DEBUG] rag_tuning: Document ID: 415 - Distance: 0.4671920142149968 2024-06-14 11:49:08,267 [DEBUG] rag_tuning: Chunk: Filename: 116.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 11:49:08,270 [DEBUG] rag_tuning: Document ID: 411 - Distance: 0.46941879696978006 2024-06-14 11:49:08,271 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context:None Title: AE - IT Delivery & Performance Summary: The text discusses the evolving role of IT departments, emphasizing their shift from support functions to core drivers of digital initiatives. IT now enables businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop technical, strategic, managerial, and interpersonal skills. The text highlights the importance of IT in driving strategic value, fostering innovation, and promoting agility and continuous improvement. It outlines solutions for improving IT delivery and performance, including re-architecting enterprise landscapes, streamlining software delivery processes, and fostering human capital. The organization offers end-to-end partnership, expertise in technology, business, and people, and a proven track record in translating knowledge into valuable business cases. Always business first It’s always business first. In our assessments and in our advice. We’ll always keep your business goals in mind when we look at your challenges. Because in the end, it’s all about the tangible results you can expect from your digital transformation.   Want to optimize your IT delivery? 2024-06-14 11:49:50,127 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:49:50,128 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:49:50,129 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.30926493825237933 2024-06-14 11:49:50,130 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:49:50,131 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.36126785221595215 2024-06-14 11:49:50,132 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 11:49:50,134 [DEBUG] rag_tuning: Document ID: 410 - Distance: 0.3620675026348472 2024-06-14 11:49:50,135 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 11:49:50,136 [DEBUG] rag_tuning: Document ID: 415 - Distance: 0.36352707859476996 2024-06-14 11:49:50,137 [DEBUG] rag_tuning: Chunk: Filename: 116.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 11:49:50,137 [DEBUG] rag_tuning: Document ID: 411 - Distance: 0.3835666873650059 2024-06-14 11:49:50,138 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context:None Title: AE - IT Delivery & Performance Summary: The text discusses the evolving role of IT departments, emphasizing their shift from support functions to core drivers of digital initiatives. IT now enables businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop technical, strategic, managerial, and interpersonal skills. The text highlights the importance of IT in driving strategic value, fostering innovation, and promoting agility and continuous improvement. It outlines solutions for improving IT delivery and performance, including re-architecting enterprise landscapes, streamlining software delivery processes, and fostering human capital. The organization offers end-to-end partnership, expertise in technology, business, and people, and a proven track record in translating knowledge into valuable business cases. Always business first It’s always business first. In our assessments and in our advice. We’ll always keep your business goals in mind when we look at your challenges. Because in the end, it’s all about the tangible results you can expect from your digital transformation.   Want to optimize your IT delivery? 2024-06-14 11:50:21,600 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:50:21,601 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:50:21,601 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3332514763170735 2024-06-14 11:50:21,602 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:50:21,602 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.37417725843702043 2024-06-14 11:50:21,603 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 11:50:21,603 [DEBUG] rag_tuning: Document ID: 402 - Distance: 0.38434666416009355 2024-06-14 11:50:21,604 [DEBUG] rag_tuning: Chunk: Filename: 115.html User Context:None Title: AE - Make your business strategy actionable Summary: The text outlines a methodology to make business strategies actionable, particularly in a digital context. It highlights the challenges organizations face in translating strategy into action and emphasizes the need for digital transformation. The approach involves three main phases: setting direction, elaborating the change, and compiling the strategic plan. 1. **Setting Direction**: This phase involves exploring the organization's ecosystem, business models, and strategy to ensure alignment with goals, ambitions, and market trends. 2. **Elaborating the Change**: This phase evaluates the necessary changes from business and IT perspectives, designing a future state aligned with the strategy, and assessing the required capabilities and governance. 3. **Compiling the Strategic Plan**: This phase consolidates the changes into an actionable plan, detailing initiatives, business value, costs, and risks. The methodology includes practical tools like interviews, workshops, business capability maps, and reference business & IT architecture to help organizations implement their strategies effectively. Governance & Change Management Guidelines These guidelines serve as a basis to ensure efficient decision-making and accountability, facilitating smooth transitions and mitigating disruptions within your organisation. Maturity Change Plan Our maturity change plan outlines a structured approach to advancement in specific areas, aiming to enhance your effectiveness, efficiency, and resilience over time. Master Plan The most important deliverable is a master plan, which is an actionable plan designed for management decision-taking. It outlines the goals and direction, providing an indication of the associated business value, cost and risk. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different?   Always business-first More than just technology Just enough architecture Get in touch with our experts   Here to help! 2024-06-14 11:50:21,604 [DEBUG] rag_tuning: Document ID: 369 - Distance: 0.3899843540829053 2024-06-14 11:50:21,605 [DEBUG] rag_tuning: Chunk: Filename: 104.html User Context: None Leading companies have to adapt, optimise, grow and sometimes even reinvent their actual business. That means looking at new or innovative business models, developing well-thought-out strategies and turn them into actionable plans that help them thrive in an ever-changing digital reality. Digital Strategy & Innovation To operate faster than you can pronounce ‘strategy & innovation’, it’s vital to ideate new opportunities, improve your agility, control risks and learn from your customers. Our experienced teams bring a structured approach to guide you on this uncharted journey. Yes, we have a method to the madness! Today’s challenges in Digital Strategy & Innovation Translate strategy to action Be more agile & resilient to change Become more customer-centric Discover new business opportunities   Our Digital Strategy & Innovation Solutions Make your business strategy actionable A strategy is one thing, but translating that to actionable projects and choose the right priorities is just as important. We help you take that crucial step. Improve your organisation’s agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Create a seamless customer experience Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. We help you create exceptional customer experiences on a product, service, or touchpoint level. Ideate & explore new opportunities We help you look past buzzwords & beyond the hype surrounding business models, new opportunities and trending technology. With a pragmatic and hands-on approach, we show the path to new business opportunities through an efficient ideation & exploration journey. Assess & improve your digital maturity We help you gain a clearer understanding of your digital maturity, which in turn will help you better align your digital initiatives with business goals. Insights into your digital maturity help to prioritise projects and solutions based on factual and objective information. Why AE? A true end-to-end partner More than technology Expertise Always business-first   Ready to change your organisation? 2024-06-14 11:50:21,605 [DEBUG] rag_tuning: Document ID: 372 - Distance: 0.39107783478891744 2024-06-14 11:50:21,606 [DEBUG] rag_tuning: Chunk: Filename: 105.html User Context: None Leading companies have to adapt, optimise, grow and sometimes even reinvent their actual business. That means looking at new or innovative business models, developing well-thought-out strategies and turn them into actionable plans that help them thrive in an ever-changing digital reality. Digital Strategy & Innovation To operate faster than you can pronounce ‘strategy & innovation’, it’s vital to ideate new opportunities, improve your agility, control risks and learn from your customers. Our experienced teams bring a structured approach to guide you on this uncharted journey. Yes, we have a method to the madness! Today’s challenges in Digital Strategy & Innovation Translate strategy to action Be more agile & resilient to change Become more customer-centric Discover new business opportunities   Our Digital Strategy & Innovation Solutions Make your business strategy actionable A strategy is one thing, but translating that to actionable projects and choose the right priorities is just as important. We help you take that crucial step. Improve your organisation’s agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Create a seamless customer experience Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. We help you create exceptional customer experiences on a product, service, or touchpoint level. Ideate & explore new opportunities We help you look past buzzwords & beyond the hype surrounding business models, new opportunities and trending technology. With a pragmatic and hands-on approach, we show the path to new business opportunities through an efficient ideation & exploration journey. Assess & improve your digital maturity We help you gain a clearer understanding of your digital maturity, which in turn will help you better align your digital initiatives with business goals. Insights into your digital maturity help to prioritise projects and solutions based on factual and objective information. Why AE? A true end-to-end partner More than technology Expertise Always business-first   Ready to change your organisation? 2024-06-14 11:50:54,129 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:50:54,130 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:50:54,131 [DEBUG] rag_tuning: Document ID: 369 - Distance: 0.3356108467462837 2024-06-14 11:50:54,132 [DEBUG] rag_tuning: Chunk: Filename: 104.html User Context: None Leading companies have to adapt, optimise, grow and sometimes even reinvent their actual business. That means looking at new or innovative business models, developing well-thought-out strategies and turn them into actionable plans that help them thrive in an ever-changing digital reality. Digital Strategy & Innovation To operate faster than you can pronounce ‘strategy & innovation’, it’s vital to ideate new opportunities, improve your agility, control risks and learn from your customers. Our experienced teams bring a structured approach to guide you on this uncharted journey. Yes, we have a method to the madness! Today’s challenges in Digital Strategy & Innovation Translate strategy to action Be more agile & resilient to change Become more customer-centric Discover new business opportunities   Our Digital Strategy & Innovation Solutions Make your business strategy actionable A strategy is one thing, but translating that to actionable projects and choose the right priorities is just as important. We help you take that crucial step. Improve your organisation’s agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Create a seamless customer experience Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. We help you create exceptional customer experiences on a product, service, or touchpoint level. Ideate & explore new opportunities We help you look past buzzwords & beyond the hype surrounding business models, new opportunities and trending technology. With a pragmatic and hands-on approach, we show the path to new business opportunities through an efficient ideation & exploration journey. Assess & improve your digital maturity We help you gain a clearer understanding of your digital maturity, which in turn will help you better align your digital initiatives with business goals. Insights into your digital maturity help to prioritise projects and solutions based on factual and objective information. Why AE? A true end-to-end partner More than technology Expertise Always business-first   Ready to change your organisation? 2024-06-14 11:50:54,134 [DEBUG] rag_tuning: Document ID: 372 - Distance: 0.3371284389555712 2024-06-14 11:50:54,135 [DEBUG] rag_tuning: Chunk: Filename: 105.html User Context: None Leading companies have to adapt, optimise, grow and sometimes even reinvent their actual business. That means looking at new or innovative business models, developing well-thought-out strategies and turn them into actionable plans that help them thrive in an ever-changing digital reality. Digital Strategy & Innovation To operate faster than you can pronounce ‘strategy & innovation’, it’s vital to ideate new opportunities, improve your agility, control risks and learn from your customers. Our experienced teams bring a structured approach to guide you on this uncharted journey. Yes, we have a method to the madness! Today’s challenges in Digital Strategy & Innovation Translate strategy to action Be more agile & resilient to change Become more customer-centric Discover new business opportunities   Our Digital Strategy & Innovation Solutions Make your business strategy actionable A strategy is one thing, but translating that to actionable projects and choose the right priorities is just as important. We help you take that crucial step. Improve your organisation’s agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Create a seamless customer experience Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. We help you create exceptional customer experiences on a product, service, or touchpoint level. Ideate & explore new opportunities We help you look past buzzwords & beyond the hype surrounding business models, new opportunities and trending technology. With a pragmatic and hands-on approach, we show the path to new business opportunities through an efficient ideation & exploration journey. Assess & improve your digital maturity We help you gain a clearer understanding of your digital maturity, which in turn will help you better align your digital initiatives with business goals. Insights into your digital maturity help to prioritise projects and solutions based on factual and objective information. Why AE? A true end-to-end partner More than technology Expertise Always business-first   Ready to change your organisation? 2024-06-14 11:50:54,137 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.37016920029108413 2024-06-14 11:50:54,138 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:50:54,142 [DEBUG] rag_tuning: Document ID: 392 - Distance: 0.39392625202067055 2024-06-14 11:50:54,143 [DEBUG] rag_tuning: Chunk: Filename: 110.html User Context: None Ideate & explore new opportunities Turning inspiration into a strategic headstart Does this sound familiar? You get lost in the hype around new technologies You don’t know which ideas can offer real ROI It's difficult to turn new ideas into concrete actions  A methodology to ideate & explore new opportunities  Most companies are good at running their business. But to stay relevant in the long term, continuous improvements and innovation are key. And in an ever-changing business environment, that’s a challenge for most companies. Therefore, we developed a clear methodology to get inspired, and ideate & explore new opportunities in this digital world. Inspire Ideate & vote Build & explore Inspire We inspire on how to be successful in a digital world by sharing and discussing trends, (business, people & technology), best practices, cases & insights and translating them to your own business context or technical landscape.  Ideate & vote Together, we ideate on business, emerging tech or other valuable trends. Strategic alignment helps us decide on relevant challenges to ideate around. During a business case workshop or technical exploration workshop we help determine priorities, based on feasibility and impact. We end with a voting session with an internal or external jury. Build & explore How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in ideation and exploration. Inspiration Session Round Tables Workshops Proof of Concept Prototyping What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? A look beyond the hype New business opportunities Competitive advantages Why AE? What makes us different? An end-to-end solution A flexible formula and clear pricing Change management embedded Get in touch with our experts   Here to help! 2024-06-14 11:50:54,145 [DEBUG] rag_tuning: Document ID: 404 - Distance: 0.39398596685658704 2024-06-14 11:50:54,146 [DEBUG] rag_tuning: Chunk: Filename: 114.html User Context:None Title: AE - Re-architect your enterprise landscape Summary: The text outlines a methodology for re-architecting an enterprise landscape to future-proof businesses. It addresses common issues such as outdated IT environments and the need for integration post-M&A. The process involves defining change areas, elaborating on the future state, and determining an actionable roadmap. It starts with understanding the business strategy, mapping the current state, and identifying opportunities and challenges. The methodology includes detailed evaluations of processes, people, hardware, software, and infrastructure to design an effective future state. The final phase compiles required changes into a roadmap, assessing governance and change management strategies. Tools and methods such as interviews, workshops, capability maps, reference IT architecture, and implementation roadmaps are used to facilitate the transition and ensure efficient decision-making and accountability. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? We’re in this together Increased revenue & reduced costs Our approach, your way Why AE? What makes us different? Always business-first Business comes first, every step of the way. We always keep your business goals in mind when crafting your strategy because, in the end, it’s all about delivering the tangible results you desire. More than just technology Sitting at the crossroads between technology, business, and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. A true end-to-end partner Our organisation boasts a wide range of skill sets, making us a true end-to-end partner that can assess your current landscape, help design your new enterprise landscape, and assist in the implementation and roll-out. Get in touch with our experts   Here to help! 2024-06-14 11:58:16,673 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:58:16,674 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:58:16,675 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.44497610450359093 2024-06-14 11:58:16,676 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 11:58:16,677 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.459905529078522 2024-06-14 11:58:16,678 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 11:58:16,679 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.4899735254316828 2024-06-14 11:58:16,680 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 11:58:16,682 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5509513939283753 2024-06-14 11:58:16,682 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 11:58:16,683 [DEBUG] rag_tuning: Document ID: 413 - Distance: 0.5523845664079516 2024-06-14 11:58:16,684 [DEBUG] rag_tuning: Chunk: Filename: 123.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 11:59:00,748 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 11:59:00,749 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 11:59:00,749 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.3757249258130875 2024-06-14 11:59:00,750 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 11:59:00,751 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4253751826806649 2024-06-14 11:59:00,752 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 11:59:00,753 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.4400311612822697 2024-06-14 11:59:00,754 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 11:59:00,755 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.4421608058831036 2024-06-14 11:59:00,756 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 11:59:00,757 [DEBUG] rag_tuning: Document ID: 370 - Distance: 0.4561373905152827 2024-06-14 11:59:00,758 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context: None Think, Build & Run your digital solution Crafting digital solutions that truly matter Does this sound familiar? Translating strategy into concrete digital solutions is difficult You lack expertise to deliver digital solutions IT is a bottleneck for business initiatives A methodology to think, build & run your digital solution Research shows that, compared to non-agile teams, 93% of agile development teams reported higher customer satisfaction and better operational performance. Agile development offers great benefits, but is not without its challenges.To tackle these challenges, we developed a clear methodology for creating user-friendly and secure digital solutions within time and budget. Think: Getting the foundation right Build: Sprint-based agile development Run: Growth & Partnership Think: Getting the foundation right We capture the context by using service design techniques, creating personas, and setting up customer journeys. We then make choices about scope and prototype the visual identity, laying a technical foundation by designing the technical backbone with a focus on technology, security, performance, and scalability. The phase ends with an integrated plan for delivering your digital solution. Build: Sprint-based agile development We focus on UX/UI during the entire process to create valuable experiences for end-users. With integrated quality assurance and privacy & security by design, we make sure you get a user-friendly and secure digital solution that meets your expectations. Run: Growth & Partnership How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in creating great digital solutions. Agile Approach Built to last Test Automation From requirements gathering, over functional analysis, testing and user acceptance: our agile approach ensures fully tested software delivery on a biweekly basis. We use test automation to limit manual testing efforts and prevent regression issues after the solution is released. User Centricity Delivering value to end users is the essence of what we do. Making end users part of the process, from the early design stages to the agile delivery, is the only way to be certain that what we are building effectively covers their needs. This boosts user acceptance and maximises value! What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Peace of mind Increased revenue & reduced costs Our approach, your way What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together.  2024-06-14 12:01:20,556 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 12:01:20,557 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 12:01:20,558 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.3729836612094647 2024-06-14 12:01:20,559 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 12:01:20,560 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.37369735853249664 2024-06-14 12:01:20,561 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 12:01:20,562 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.3838723347070906 2024-06-14 12:01:20,563 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 12:01:20,564 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.4621726299493324 2024-06-14 12:01:20,564 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-14 12:01:20,565 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.46315272826572196 2024-06-14 12:01:20,566 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-14 12:01:39,264 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 12:01:39,265 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 12:01:39,267 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3953918204878957 2024-06-14 12:01:39,268 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 12:01:39,269 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.41870878952133606 2024-06-14 12:01:39,270 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 12:01:39,271 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.42002457380284497 2024-06-14 12:01:39,272 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 12:01:39,273 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.45337733904246624 2024-06-14 12:01:39,274 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 12:01:39,276 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.4651148943003107 2024-06-14 12:01:39,277 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-14 12:02:20,671 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 12:02:20,673 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 12:02:20,674 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.43257269748637905 2024-06-14 12:02:20,675 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 12:02:20,676 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.4529602741528008 2024-06-14 12:02:20,677 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 12:02:20,678 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.45402272730721627 2024-06-14 12:02:20,679 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 12:02:20,680 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.47656974220167525 2024-06-14 12:02:20,681 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-14 12:02:20,683 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4769577283052697 2024-06-14 12:02:20,683 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 12:02:54,515 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 12:02:54,516 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 12:02:54,518 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.46463718468738713 2024-06-14 12:02:54,519 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 12:02:54,520 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.4650553673175768 2024-06-14 12:02:54,521 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 12:02:54,522 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.4800786042352434 2024-06-14 12:02:54,523 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-14 12:02:54,524 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.498171031474978 2024-06-14 12:02:54,525 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 12:02:54,526 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5036208320793789 2024-06-14 12:02:54,527 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 14:00:16,665 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 14:00:16,666 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 14:00:16,667 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.39781985360862204 2024-06-14 14:00:16,668 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 14:00:16,669 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.43146329059842303 2024-06-14 14:00:16,670 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 14:00:16,671 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.49831173015096153 2024-06-14 14:00:16,673 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 14:00:16,674 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.5063002992330736 2024-06-14 14:00:16,675 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-14 14:00:16,676 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.507093187764541 2024-06-14 14:00:16,677 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-14 14:01:24,804 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 14:01:24,805 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 14:01:24,806 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.3749930746804413 2024-06-14 14:01:24,807 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 14:01:24,808 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4396948765705053 2024-06-14 14:01:24,809 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 14:01:24,810 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.47415220455815077 2024-06-14 14:01:24,811 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 14:01:24,813 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.4763086310343555 2024-06-14 14:01:24,814 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 14:01:24,814 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.4769049048350833 2024-06-14 14:01:24,815 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 15:24:53,792 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 15:24:53,793 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 15:24:53,794 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.26229776857253173 2024-06-14 15:24:53,795 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 15:24:53,797 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.26458343155679 2024-06-14 15:24:53,798 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 15:24:53,799 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.299643924736822 2024-06-14 15:24:53,800 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 15:24:53,801 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.3175325105522502 2024-06-14 15:24:53,802 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 15:24:53,804 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4574829774344852 2024-06-14 15:24:53,805 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 15:31:10,235 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 15:31:10,235 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 15:31:10,236 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.49111032062063187 2024-06-14 15:31:10,236 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 15:31:10,237 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5312703289114189 2024-06-14 15:31:10,238 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 15:31:10,238 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5362894426910098 2024-06-14 15:31:10,239 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 15:31:10,239 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.5747811561812781 2024-06-14 15:31:10,240 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-14 15:31:10,240 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5809765900926387 2024-06-14 15:31:10,241 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 15:32:47,258 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 15:32:47,259 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 15:32:47,260 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.48594302968300584 2024-06-14 15:32:47,261 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 15:32:47,262 [DEBUG] rag_tuning: Document ID: 415 - Distance: 0.51263777024162 2024-06-14 15:32:47,263 [DEBUG] rag_tuning: Chunk: Filename: 116.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 15:32:47,264 [DEBUG] rag_tuning: Document ID: 410 - Distance: 0.5126862593994306 2024-06-14 15:32:47,265 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 15:32:47,266 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.5195075676183731 2024-06-14 15:32:47,267 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-14 15:32:47,268 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.5264510137029925 2024-06-14 15:32:47,269 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 15:33:18,628 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 15:33:18,630 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 15:33:18,631 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.39633861129559067 2024-06-14 15:33:18,632 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-14 15:33:18,633 [DEBUG] rag_tuning: Document ID: 367 - Distance: 0.461769227770659 2024-06-14 15:33:18,634 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context: None Streamline & secure your software delivery process Improve your software delivery performance Does this sound familiar? Your IT-department is slowing down business initiatives You can't adapt quickly because IT is too complex Your software release process is inflexible A methodology to streamline & secure your software delivery process By adopting agile for software development and delivery, 64% of the companies witnessed increased capability to manage changing priorities efficiently.We use a clear methodology to help you continuously and gradually improve your software delivery process and achieve a measurable increase in quality, reliability and security of your software development and delivery. Assessment Pilot Implementation Assessment We start with an assessment, in which we will conduct interviews with different internal stakeholders and explore your current software delivery process. This results in an overview of your organisation's current IT capabilties, recommendations on how to improve and a roadmap to prioritise the recommendations towards a more streamlined and secure process. Pilot Next, we will proceed with a pilot, where we will implement the changes within a single team or project to prove that there is a real business value. When successful, we move to a further roll-out across the organisation Implementation How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in optimising your software delivery process. DORA Framework Assessment We utilise the DORA framework as the basis for our assessment because it provides us with a statistically validated and structured approach to evaluate your current IT capabilities. Developer Experience We will evaluate certain aspects of the overall "Developer Experience", including whether team members have sufficient opportunities to work in a state of "flow", the speed and quality of feedback loops, and the alignment of the current team structure with overall communication flows. Maturity Model We will gain fundamental insights into your organisation’s SDLC maturity, based on a common set of capabilities (DORA & AE-expertise). As a result, we can evaluate areas where capabilities are lacking and require improvement to further optimise the overall software delivery process. Improvement Roadmap We will design a roadmap that indicates a prioritised sequence of actions’s built on insights from the assessment and our expertise in software delivery. It's the blueprint for the journey ahead. Progress metrics As part of the roadmap, we define several progress metrics. These can differ from project to project based on business objectives and maturity. These metrics allow to monitor whether actual progress is being made. 2024-06-14 15:33:18,635 [DEBUG] rag_tuning: Document ID: 410 - Distance: 0.4808662952283278 2024-06-14 15:33:18,636 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 15:33:18,638 [DEBUG] rag_tuning: Document ID: 415 - Distance: 0.48314739613061575 2024-06-14 15:33:18,639 [DEBUG] rag_tuning: Chunk: Filename: 116.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 15:33:18,640 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.49369043638299215 2024-06-14 15:33:18,641 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 15:33:38,964 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 15:33:38,965 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 15:33:38,966 [DEBUG] rag_tuning: Document ID: 367 - Distance: 0.3460293802005411 2024-06-14 15:33:38,967 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context: None Streamline & secure your software delivery process Improve your software delivery performance Does this sound familiar? Your IT-department is slowing down business initiatives You can't adapt quickly because IT is too complex Your software release process is inflexible A methodology to streamline & secure your software delivery process By adopting agile for software development and delivery, 64% of the companies witnessed increased capability to manage changing priorities efficiently.We use a clear methodology to help you continuously and gradually improve your software delivery process and achieve a measurable increase in quality, reliability and security of your software development and delivery. Assessment Pilot Implementation Assessment We start with an assessment, in which we will conduct interviews with different internal stakeholders and explore your current software delivery process. This results in an overview of your organisation's current IT capabilties, recommendations on how to improve and a roadmap to prioritise the recommendations towards a more streamlined and secure process. Pilot Next, we will proceed with a pilot, where we will implement the changes within a single team or project to prove that there is a real business value. When successful, we move to a further roll-out across the organisation Implementation How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in optimising your software delivery process. DORA Framework Assessment We utilise the DORA framework as the basis for our assessment because it provides us with a statistically validated and structured approach to evaluate your current IT capabilities. Developer Experience We will evaluate certain aspects of the overall "Developer Experience", including whether team members have sufficient opportunities to work in a state of "flow", the speed and quality of feedback loops, and the alignment of the current team structure with overall communication flows. Maturity Model We will gain fundamental insights into your organisation’s SDLC maturity, based on a common set of capabilities (DORA & AE-expertise). As a result, we can evaluate areas where capabilities are lacking and require improvement to further optimise the overall software delivery process. Improvement Roadmap We will design a roadmap that indicates a prioritised sequence of actions’s built on insights from the assessment and our expertise in software delivery. It's the blueprint for the journey ahead. Progress metrics As part of the roadmap, we define several progress metrics. These can differ from project to project based on business objectives and maturity. These metrics allow to monitor whether actual progress is being made. 2024-06-14 15:33:38,968 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.4482646029547399 2024-06-14 15:33:38,970 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-14 15:33:38,971 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5124708615467753 2024-06-14 15:33:38,971 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 15:33:38,972 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5175470945070335 2024-06-14 15:33:38,973 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 15:33:38,974 [DEBUG] rag_tuning: Document ID: 351 - Distance: 0.5343285018826938 2024-06-14 15:33:38,975 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology for improving organizational agility, addressing common challenges such as long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes the importance of focusing on three critical pillars: agile mindset, framework, and business agility. The methodology is divided into four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and expected benefits. 2. **Envision & Pilot**: Conduct an in-depth analysis of the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to a larger part of the organization, developing a standardized approach for broader implementation. 4. **Full Rollout**: Implement agile practices across the entire organization, embedding them into processes and reinforcing best practices for self-reliance and continuous improvement. Additionally, the methodology includes tools like the Agile Maturity Report to measure performance and readiness, workshops, 1-on-1 sessions for stakeholder support, and pilot projects to foster continuous learning and measure progress. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 15:34:08,602 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 15:34:08,603 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 15:34:08,603 [DEBUG] rag_tuning: Document ID: 367 - Distance: 0.3097123276844219 2024-06-14 15:34:08,604 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context: None Streamline & secure your software delivery process Improve your software delivery performance Does this sound familiar? Your IT-department is slowing down business initiatives You can't adapt quickly because IT is too complex Your software release process is inflexible A methodology to streamline & secure your software delivery process By adopting agile for software development and delivery, 64% of the companies witnessed increased capability to manage changing priorities efficiently.We use a clear methodology to help you continuously and gradually improve your software delivery process and achieve a measurable increase in quality, reliability and security of your software development and delivery. Assessment Pilot Implementation Assessment We start with an assessment, in which we will conduct interviews with different internal stakeholders and explore your current software delivery process. This results in an overview of your organisation's current IT capabilties, recommendations on how to improve and a roadmap to prioritise the recommendations towards a more streamlined and secure process. Pilot Next, we will proceed with a pilot, where we will implement the changes within a single team or project to prove that there is a real business value. When successful, we move to a further roll-out across the organisation Implementation How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in optimising your software delivery process. DORA Framework Assessment We utilise the DORA framework as the basis for our assessment because it provides us with a statistically validated and structured approach to evaluate your current IT capabilities. Developer Experience We will evaluate certain aspects of the overall "Developer Experience", including whether team members have sufficient opportunities to work in a state of "flow", the speed and quality of feedback loops, and the alignment of the current team structure with overall communication flows. Maturity Model We will gain fundamental insights into your organisation’s SDLC maturity, based on a common set of capabilities (DORA & AE-expertise). As a result, we can evaluate areas where capabilities are lacking and require improvement to further optimise the overall software delivery process. Improvement Roadmap We will design a roadmap that indicates a prioritised sequence of actions’s built on insights from the assessment and our expertise in software delivery. It's the blueprint for the journey ahead. Progress metrics As part of the roadmap, we define several progress metrics. These can differ from project to project based on business objectives and maturity. These metrics allow to monitor whether actual progress is being made. 2024-06-14 15:34:08,604 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.4802597535662886 2024-06-14 15:34:08,605 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-14 15:34:08,605 [DEBUG] rag_tuning: Document ID: 399 - Distance: 0.5384904696356165 2024-06-14 15:34:08,606 [DEBUG] rag_tuning: Chunk: Filename: 111.html User Context: None Assess & improve your digital maturity Enable your digital transformation Does this sound familiar? You got stuck in your transformation and need a fresh view You don’t know what digital capabilities to prioritise on You need a better view on required digital investments A framework to assess & improve your digital maturity Research shows that while 90 percent of companies have launched or are running digital transformation projects, only a third of the expected revenue benefits, on average, have been realised.To help companies realise the right investments, choose the priorities that deliver the highest ROI and find a balance between short- and long-term goals, we developed a practical framework.  Project intake Evaluate your current state Design your future state Governance & change management Elaborate change plan & budget Project intake During the kick-off phase we’ll do a project intake, in which we define the scope, the responsibilities, the timeframe, resources, deliverables and ultimately the goal(s) for the entire project. Evaluate your current state In this phase we will assess the current situation. Our strength lies in our holistic yet flexible framework, that starts with enablers for success, adapted to your specific situation. We always evaluate from different perspectives: people, processes, tools, and knowledge. Design your future state Governance & change management Elaborate change plan & budget How we can help To put our framework into practice, we have several hands-on methods and tools that help you take steps in assessing your digital maturity. Capability Framework & Capability-Based Planning Our digital capability framework outlines the essential skills, technical capabilities, and organisational abilities required to thrive in the digital age. It includes elements such as technological infrastructure, data analytics, innovation culture, cybersecurity, and adaptability to change. Workshops & Interviews Maturity Assessment In combination with workshops and interviews, we rely on surveys to get input from a wider audience. The key for these surveys is that they need to be lean enough to encourage people to fill them in, but extensive enough to capture sufficient information. SWOT-Analysis The  SWOT analysis of your digital maturity unveils strengths in technology and knowledge, weaknesses in potential vulnerabilities, opportunities in emerging trends, and possible external threats. Budget Estimation Framework In order to support budget estimations, we’ve developed a lightweight framework to cover the different aspects that contribute to budget calculations. Change Management Techniques We apply different change management techniques throughout the different phases of our approach. We also put focus on communication to the broader organisation, all in order to maximize the adoption of the proposed changes. 2024-06-14 15:34:08,606 [DEBUG] rag_tuning: Document ID: 350 - Distance: 0.5509422780206408 2024-06-14 15:34:08,607 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context: None Improve your organisation's agility Rewire for greater adaptability and a stronger focus on value Does this sound familiar? Your time-to-market is too long You have a lot of ad hoc decision making You have siloed departments A methodology to improve your organisation's agility 47% of all agile transformations fail. The main reason for this high failure rate is the focus on only one of the three critical pillars of change: agile mindset, framework or business agility. This means the transformation to become a more agile company is not without its challenges. To help you conquer these challenges, we developed a methodology that improves your organisation’s agility. Align Envision & pilot Scale-up Full rollout Align In this phase, the focus is on understanding your organisation, business model and strategy. We validate and confirm the "why" that triggered the need for an agile transformation and define the goals, expected benefits and ambition for the agile transformation. Envision & pilot This phase includes an in-depth analysis of the “as is”-situation. We identify improvement areas and quick wins, make an initial plan to try out improvements and get hands-on right away by implementing a pilot. The focus here is mostly on the process. Scale-up We take the learnings from the pilot into account in different contexts and then scale-up the implementation to a larger part of the organisation. We develop a standardised approach for a full rollout in multiple areas: HR, legal, sales, delivery, customer service, etc. Full rollout In the final phase, we implement the agile transformation within the entire organisation and fully embed the agile way of working into organisational processes. We reinforce agile best practices, so your organisation becomes self-reliant and self-improving. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in assessing your digital maturity. Agile Maturity Report Our Agile Maturity Report serves as a measure of your performance and readiness to embrace agile practices. It helps define areas of strength and weakness, providing valuable insights into where enhancements are needed.  Workshops & 1-on-1's Throughout the entire journey, we facilitate workshops and 1-on-1 sessions covering various topics and domains. These sessions are designed to assist key stakeholders in successfully transforming to a more agile mindset. Pilot Project We implement a pilot program in a specific, well-defined segment of the organisation. During this pilot, we conduct regular checks on change and agile related topics to measure progress and foster continuous learning. Based on the learnings, we create a list of critical success factors for next phases. 2024-06-14 15:34:08,608 [DEBUG] rag_tuning: Document ID: 395 - Distance: 0.551180869340868 2024-06-14 15:34:08,608 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context: None Improve your organisation's agility Rewire for greater adaptability and a stronger focus on value Does this sound familiar? Your time-to-market is too long You have a lot of ad hoc decision making You have siloed departments A methodology to improve your organisation's agility 47% of all agile transformations fail. The main reason for this high failure rate is the focus on only one of the three critical pillars of change: agile mindset, framework or business agility. This means the transformation to become a more agile company is not without its challenges. To help you conquer these challenges, we developed a methodology that improves your organisation’s agility. Align Envision & pilot Scale-up Full rollout Align In this phase, the focus is on understanding your organisation, business model and strategy. We validate and confirm the "why" that triggered the need for an agile transformation and define the goals, expected benefits and ambition for the agile transformation. Envision & pilot This phase includes an in-depth analysis of the “as is”-situation. We identify improvement areas and quick wins, make an initial plan to try out improvements and get hands-on right away by implementing a pilot. The focus here is mostly on the process. Scale-up We take the learnings from the pilot into account in different contexts and then scale-up the implementation to a larger part of the organisation. We develop a standardised approach for a full rollout in multiple areas: HR, legal, sales, delivery, customer service, etc. Full rollout In the final phase, we implement the agile transformation within the entire organisation and fully embed the agile way of working into organisational processes. We reinforce agile best practices, so your organisation becomes self-reliant and self-improving. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in assessing your digital maturity. Agile Maturity Report Our Agile Maturity Report serves as a measure of your performance and readiness to embrace agile practices. It helps define areas of strength and weakness, providing valuable insights into where enhancements are needed.  Workshops & 1-on-1's Throughout the entire journey, we facilitate workshops and 1-on-1 sessions covering various topics and domains. These sessions are designed to assist key stakeholders in successfully transforming to a more agile mindset. Pilot Project We implement a pilot program in a specific, well-defined segment of the organisation. During this pilot, we conduct regular checks on change and agile related topics to measure progress and foster continuous learning. Based on the learnings, we create a list of critical success factors for next phases. 2024-06-14 15:35:06,080 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 15:35:06,081 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 15:35:06,082 [DEBUG] rag_tuning: Document ID: 367 - Distance: 0.3350595039200003 2024-06-14 15:35:06,083 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context: None Streamline & secure your software delivery process Improve your software delivery performance Does this sound familiar? Your IT-department is slowing down business initiatives You can't adapt quickly because IT is too complex Your software release process is inflexible A methodology to streamline & secure your software delivery process By adopting agile for software development and delivery, 64% of the companies witnessed increased capability to manage changing priorities efficiently.We use a clear methodology to help you continuously and gradually improve your software delivery process and achieve a measurable increase in quality, reliability and security of your software development and delivery. Assessment Pilot Implementation Assessment We start with an assessment, in which we will conduct interviews with different internal stakeholders and explore your current software delivery process. This results in an overview of your organisation's current IT capabilties, recommendations on how to improve and a roadmap to prioritise the recommendations towards a more streamlined and secure process. Pilot Next, we will proceed with a pilot, where we will implement the changes within a single team or project to prove that there is a real business value. When successful, we move to a further roll-out across the organisation Implementation How we can help To put our methodology into practice, we have several hands-on services and tools that help you gain inspiration and take steps in optimising your software delivery process. DORA Framework Assessment We utilise the DORA framework as the basis for our assessment because it provides us with a statistically validated and structured approach to evaluate your current IT capabilities. Developer Experience We will evaluate certain aspects of the overall "Developer Experience", including whether team members have sufficient opportunities to work in a state of "flow", the speed and quality of feedback loops, and the alignment of the current team structure with overall communication flows. Maturity Model We will gain fundamental insights into your organisation’s SDLC maturity, based on a common set of capabilities (DORA & AE-expertise). As a result, we can evaluate areas where capabilities are lacking and require improvement to further optimise the overall software delivery process. Improvement Roadmap We will design a roadmap that indicates a prioritised sequence of actions’s built on insights from the assessment and our expertise in software delivery. It's the blueprint for the journey ahead. Progress metrics As part of the roadmap, we define several progress metrics. These can differ from project to project based on business objectives and maturity. These metrics allow to monitor whether actual progress is being made. 2024-06-14 15:35:06,085 [DEBUG] rag_tuning: Document ID: 368 - Distance: 0.5071009872052916 2024-06-14 15:35:06,086 [DEBUG] rag_tuning: Chunk: Filename: 102.html User Context:None Title: AE - Streamline & secure your software delivery process Summary: The text discusses a methodology to streamline and secure software delivery processes. It highlights common IT challenges such as slow business initiatives and inflexible release processes. By adopting agile practices, 64% of companies improve their ability to manage changing priorities. The methodology involves an initial assessment of current IT capabilities, followed by a pilot implementation to demonstrate business value, and a full rollout across the organization. It utilizes the DORA framework for structured evaluation and focuses on enhancing the "Developer Experience." A maturity model assesses SDLC capabilities, and an improvement roadmap prioritizes actions. Progress metrics are defined to monitor actual progress based on business objectives. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Faster time to market Improved business & IT alignment Better customer experience Why AE? What makes us different? An end-to-end solution Expertise in depth & breadth More than just technology Always business-first Get in touch with our experts   Here to help! 2024-06-14 15:35:06,088 [DEBUG] rag_tuning: Document ID: 350 - Distance: 0.5492795466517734 2024-06-14 15:35:06,089 [DEBUG] rag_tuning: Chunk: Filename: 95.html User Context: None Improve your organisation's agility Rewire for greater adaptability and a stronger focus on value Does this sound familiar? Your time-to-market is too long You have a lot of ad hoc decision making You have siloed departments A methodology to improve your organisation's agility 47% of all agile transformations fail. The main reason for this high failure rate is the focus on only one of the three critical pillars of change: agile mindset, framework or business agility. This means the transformation to become a more agile company is not without its challenges. To help you conquer these challenges, we developed a methodology that improves your organisation’s agility. Align Envision & pilot Scale-up Full rollout Align In this phase, the focus is on understanding your organisation, business model and strategy. We validate and confirm the "why" that triggered the need for an agile transformation and define the goals, expected benefits and ambition for the agile transformation. Envision & pilot This phase includes an in-depth analysis of the “as is”-situation. We identify improvement areas and quick wins, make an initial plan to try out improvements and get hands-on right away by implementing a pilot. The focus here is mostly on the process. Scale-up We take the learnings from the pilot into account in different contexts and then scale-up the implementation to a larger part of the organisation. We develop a standardised approach for a full rollout in multiple areas: HR, legal, sales, delivery, customer service, etc. Full rollout In the final phase, we implement the agile transformation within the entire organisation and fully embed the agile way of working into organisational processes. We reinforce agile best practices, so your organisation becomes self-reliant and self-improving. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in assessing your digital maturity. Agile Maturity Report Our Agile Maturity Report serves as a measure of your performance and readiness to embrace agile practices. It helps define areas of strength and weakness, providing valuable insights into where enhancements are needed.  Workshops & 1-on-1's Throughout the entire journey, we facilitate workshops and 1-on-1 sessions covering various topics and domains. These sessions are designed to assist key stakeholders in successfully transforming to a more agile mindset. Pilot Project We implement a pilot program in a specific, well-defined segment of the organisation. During this pilot, we conduct regular checks on change and agile related topics to measure progress and foster continuous learning. Based on the learnings, we create a list of critical success factors for next phases. 2024-06-14 15:35:06,091 [DEBUG] rag_tuning: Document ID: 395 - Distance: 0.5495609343051622 2024-06-14 15:35:06,092 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context: None Improve your organisation's agility Rewire for greater adaptability and a stronger focus on value Does this sound familiar? Your time-to-market is too long You have a lot of ad hoc decision making You have siloed departments A methodology to improve your organisation's agility 47% of all agile transformations fail. The main reason for this high failure rate is the focus on only one of the three critical pillars of change: agile mindset, framework or business agility. This means the transformation to become a more agile company is not without its challenges. To help you conquer these challenges, we developed a methodology that improves your organisation’s agility. Align Envision & pilot Scale-up Full rollout Align In this phase, the focus is on understanding your organisation, business model and strategy. We validate and confirm the "why" that triggered the need for an agile transformation and define the goals, expected benefits and ambition for the agile transformation. Envision & pilot This phase includes an in-depth analysis of the “as is”-situation. We identify improvement areas and quick wins, make an initial plan to try out improvements and get hands-on right away by implementing a pilot. The focus here is mostly on the process. Scale-up We take the learnings from the pilot into account in different contexts and then scale-up the implementation to a larger part of the organisation. We develop a standardised approach for a full rollout in multiple areas: HR, legal, sales, delivery, customer service, etc. Full rollout In the final phase, we implement the agile transformation within the entire organisation and fully embed the agile way of working into organisational processes. We reinforce agile best practices, so your organisation becomes self-reliant and self-improving. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in assessing your digital maturity. Agile Maturity Report Our Agile Maturity Report serves as a measure of your performance and readiness to embrace agile practices. It helps define areas of strength and weakness, providing valuable insights into where enhancements are needed.  Workshops & 1-on-1's Throughout the entire journey, we facilitate workshops and 1-on-1 sessions covering various topics and domains. These sessions are designed to assist key stakeholders in successfully transforming to a more agile mindset. Pilot Project We implement a pilot program in a specific, well-defined segment of the organisation. During this pilot, we conduct regular checks on change and agile related topics to measure progress and foster continuous learning. Based on the learnings, we create a list of critical success factors for next phases. 2024-06-14 15:35:06,094 [DEBUG] rag_tuning: Document ID: 399 - Distance: 0.5546191567636035 2024-06-14 15:35:06,095 [DEBUG] rag_tuning: Chunk: Filename: 111.html User Context: None Assess & improve your digital maturity Enable your digital transformation Does this sound familiar? You got stuck in your transformation and need a fresh view You don’t know what digital capabilities to prioritise on You need a better view on required digital investments A framework to assess & improve your digital maturity Research shows that while 90 percent of companies have launched or are running digital transformation projects, only a third of the expected revenue benefits, on average, have been realised.To help companies realise the right investments, choose the priorities that deliver the highest ROI and find a balance between short- and long-term goals, we developed a practical framework.  Project intake Evaluate your current state Design your future state Governance & change management Elaborate change plan & budget Project intake During the kick-off phase we’ll do a project intake, in which we define the scope, the responsibilities, the timeframe, resources, deliverables and ultimately the goal(s) for the entire project. Evaluate your current state In this phase we will assess the current situation. Our strength lies in our holistic yet flexible framework, that starts with enablers for success, adapted to your specific situation. We always evaluate from different perspectives: people, processes, tools, and knowledge. Design your future state Governance & change management Elaborate change plan & budget How we can help To put our framework into practice, we have several hands-on methods and tools that help you take steps in assessing your digital maturity. Capability Framework & Capability-Based Planning Our digital capability framework outlines the essential skills, technical capabilities, and organisational abilities required to thrive in the digital age. It includes elements such as technological infrastructure, data analytics, innovation culture, cybersecurity, and adaptability to change. Workshops & Interviews Maturity Assessment In combination with workshops and interviews, we rely on surveys to get input from a wider audience. The key for these surveys is that they need to be lean enough to encourage people to fill them in, but extensive enough to capture sufficient information. SWOT-Analysis The  SWOT analysis of your digital maturity unveils strengths in technology and knowledge, weaknesses in potential vulnerabilities, opportunities in emerging trends, and possible external threats. Budget Estimation Framework In order to support budget estimations, we’ve developed a lightweight framework to cover the different aspects that contribute to budget calculations. Change Management Techniques We apply different change management techniques throughout the different phases of our approach. We also put focus on communication to the broader organisation, all in order to maximize the adoption of the proposed changes. 2024-06-14 16:47:31,595 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:47:31,596 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:47:31,597 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4276030404804315 2024-06-14 16:47:31,598 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 16:47:31,599 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4652499403506529 2024-06-14 16:47:31,600 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 16:47:31,601 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5388686332605575 2024-06-14 16:47:31,602 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 16:47:31,603 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5435263060833184 2024-06-14 16:47:31,603 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 16:47:31,604 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5466597648465765 2024-06-14 16:47:31,605 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-14 16:47:58,346 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:47:58,348 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:47:58,349 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.40598420696929705 2024-06-14 16:47:58,350 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 16:47:58,352 [DEBUG] rag_tuning: Document ID: 410 - Distance: 0.4513889588415959 2024-06-14 16:47:58,353 [DEBUG] rag_tuning: Chunk: Filename: 117.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 16:47:58,354 [DEBUG] rag_tuning: Document ID: 415 - Distance: 0.4550657654122101 2024-06-14 16:47:58,355 [DEBUG] rag_tuning: Chunk: Filename: 116.html User Context: None IT is no longer just a support function but a core driver of digital initiatives. More than ever, IT departments enable businesses to innovate, automate, and digitize processes, enhancing efficiency, customer experience, and creating new business models. This expanded role requires IT professionals to develop not only technical expertise but also strategic, managerial, and interpersonal skills to effectively lead digital transformation efforts. IT Delivery & Performance As IT continues to evolve, its role in organizations will increasingly focus on driving strategic value, enabling innovation, and facilitating a culture of agility and continuous improvement. We help you transform your IT department towards a high performing, value delivering partner for your business stakeholders. We focus on just-enough architecture, a secure and efficient software delivery process, quality assurance, agility and on upskilling your digital talent to get the job done.  Today's challenges in IT Delivery & Performance Time to market IT Architecture Ensuring Quality Talent shortage and skills gap   Our IT Delivery & Performance Solutions Re-architect your enterprise landscape  Based on our “just enough architecture” approach, we design a target architecture that can serve as a blueprint for your digital transformation project. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Foster your human capital   We can help strengthen your organisation and make it resilient for change by advising you on organisational design, company culture, personalised development, collaboration, continuous learning and employee well-being. Improve your organisation's agility We help improve your agility, so you can capitalise on opportunities faster, have more control over a project, predict risks easier and become a more collaborative and resilient organisation. Why AE? A true end-to-end partner Our organisation boasts a wide range of skillsets. That makes us a true end-to-end partner that can assess or help realise your strategy, create frameworks or architectures, develop apps or help you with a full roll-out. More than technology  Sitting at the crossroads between technology, business and people enables us to consider more than just technology. Our expertise extends to supporting the organisational and human aspects of transitioning to a new enterprise landscape. Expertise Our experts know what they are talking about. But even more important: they know how to translate that knowledge into valuable business cases for your company. We have the track record to prove it. 2024-06-14 16:47:58,356 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.46709193387341097 2024-06-14 16:47:58,357 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 16:47:58,358 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.4754037221948345 2024-06-14 16:47:58,359 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 16:48:40,835 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:48:40,837 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:48:40,838 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.29246578575811566 2024-06-14 16:48:40,839 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:48:40,840 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.29425663461737084 2024-06-14 16:48:40,841 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:48:40,842 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.3121229596210692 2024-06-14 16:48:40,843 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:48:40,844 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.3295658217306169 2024-06-14 16:48:40,845 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:48:40,846 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.44610146651836946 2024-06-14 16:48:40,847 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 16:49:10,981 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:49:10,983 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:49:10,984 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.2947799353234559 2024-06-14 16:49:10,986 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:49:10,987 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.29837305410042814 2024-06-14 16:49:10,988 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:49:10,989 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.33420942276653476 2024-06-14 16:49:10,990 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:49:10,992 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.3544125937808975 2024-06-14 16:49:10,993 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:49:10,994 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.550941450865716 2024-06-14 16:49:10,995 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 16:49:50,414 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:49:50,415 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:49:50,417 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.49838568121059046 2024-06-14 16:49:50,418 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:49:50,419 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.5010557327782044 2024-06-14 16:49:50,420 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:49:50,422 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.5039703297261275 2024-06-14 16:49:50,423 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:49:50,424 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.5137254614455622 2024-06-14 16:49:50,425 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:49:50,426 [DEBUG] rag_tuning: Document ID: 397 - Distance: 0.590506234934685 2024-06-14 16:49:50,427 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context: None Create a seamless customer experience Optimised customer experiences for better results Does this sound familiar? Lack of insights in the customer journey It’s hard to translate insights into CX-actions It's unclear what the impact on your organisation will be A framework to create a seamless customer experience Research shows that brands that can improve the customer journey see revenue increase as much as 10 to 15% while also lowering the cost to serve 15 to 20%. Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. However, many businesses struggle to deliver a seamless customer experience. We developed a methodology to help them. It can be used on a product or service level, but also on a touchpoint level, for example to improve UX on a website.   Create insights Ideate & validate Prepare the change Make it happen Create insights In this phase we do customer research, dive into customer data and do behavioral analysis. This results in valuable, evidence-based customer insights and recommendations for improved customer-centricity. Ideate & validate To validate the concept, we organise ideation workshops with key stakeholders, create a prototype and do user testing to validate the desirability of the prototype. The result: a prioritised list of promising product or service ideas and a working prototype of a new concept with clear market value. Prepare the change We define the impact on the organisation together with internal stakeholders. We check both business viability and technical feasibility and create a roadmap for change. This gives you a realistic implementation plan, which helps to create a more receptive atmosphere for change. Make it happen The final phase is the implementation of the changes in your organisation’s operations. As an end-to-end partner, we help with innovation & design, but can also take the lead when it comes to the full implementation of processes & applications. Download our whitepaperA CX-friendly government organisation: mission impossible? Citizens are a ‘customer’ of public services whether they want to or not, so customer experience is not a top priority. VDAB is one of the first Belgian public service providers to acknowledge this AND do something about it.  How we can help To put our framework into practice, we have several hands-on methods and tools that we use in co-creation and that help  you take steps in creating a seamless customer experience together.   Interviews & Data Analysis We gather all relevant information via quantitative and qualitative customer research, collecting and analysing customer data and conducting behavioral analysis. The results are evidence-based customer insights that transfer to actionable innovation ideas.   2024-06-14 16:50:38,203 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:50:38,204 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:50:38,205 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.6002422929676599 2024-06-14 16:50:38,206 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:50:38,207 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.6062160234675218 2024-06-14 16:50:38,208 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:50:38,209 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.6113357344861168 2024-06-14 16:50:38,210 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:50:38,210 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.6134913528954219 2024-06-14 16:50:38,211 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:50:38,212 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.7106822431087412 2024-06-14 16:50:38,212 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-14 16:55:08,091 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:55:08,093 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:55:08,094 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.24595018488305087 2024-06-14 16:55:08,095 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:55:08,096 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.24882186857962207 2024-06-14 16:55:08,097 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:55:08,098 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.282989794338539 2024-06-14 16:55:08,099 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:55:08,101 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.30132148074147513 2024-06-14 16:55:08,102 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:55:08,103 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.45520779779164555 2024-06-14 16:55:08,104 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 16:55:41,527 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:55:41,528 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:55:41,529 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.29168686518461384 2024-06-14 16:55:41,530 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:55:41,530 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.2947102192065325 2024-06-14 16:55:41,531 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:55:41,532 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.339915654639143 2024-06-14 16:55:41,533 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:55:41,534 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.3675765578858551 2024-06-14 16:55:41,534 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:55:41,535 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5302961658371985 2024-06-14 16:55:41,536 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 16:55:58,571 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:55:58,572 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:55:58,573 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.32551288884415297 2024-06-14 16:55:58,574 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:55:58,575 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.32764106734431964 2024-06-14 16:55:58,575 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:55:58,576 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.3630874806202631 2024-06-14 16:55:58,577 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:55:58,578 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.38534135119491686 2024-06-14 16:55:58,579 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:55:58,579 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5144818416546668 2024-06-14 16:55:58,580 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 16:56:39,929 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:56:39,930 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:56:39,931 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.24905815000758458 2024-06-14 16:56:39,933 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:56:39,934 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.2517991820687778 2024-06-14 16:56:39,935 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:56:39,937 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.2911311870867064 2024-06-14 16:56:39,938 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:56:39,939 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.3141525676517436 2024-06-14 16:56:39,940 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:56:39,941 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.44261263139881557 2024-06-14 16:56:39,942 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 16:57:37,621 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:57:37,622 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:57:37,624 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.3639601469038787 2024-06-14 16:57:37,625 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:57:37,626 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.36536302759651185 2024-06-14 16:57:37,627 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:57:37,628 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.38508155737721905 2024-06-14 16:57:37,629 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:57:37,630 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.4012296567687338 2024-06-14 16:57:37,631 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:57:37,632 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5855719933164151 2024-06-14 16:57:37,633 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 16:58:01,884 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 16:58:01,886 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 16:58:01,887 [DEBUG] rag_tuning: Document ID: 335 - Distance: 0.3234572024991694 2024-06-14 16:58:01,888 [DEBUG] rag_tuning: Chunk: Filename: 83.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:58:01,890 [DEBUG] rag_tuning: Document ID: 341 - Distance: 0.32527764086081157 2024-06-14 16:58:01,891 [DEBUG] rag_tuning: Chunk: Filename: 88.html User Context: None Customer Identity and Access Management (CIAM) ensures secure and seamless digital user experiences, by centralising user data and authentication processes. CIAM can help you elevate customer engagement and build lasting digital relationships with customers. CIAM CIAM is so much more than improving the quality of your login procedure. It encompasses security, data privacy, infrastructure, etc. And more importantly, it is a strong tool for digital and marketing teams to create value with customised user experiences. Today’s challenges in CIAM As a CxO As a Marketing Manager As a CIO or CTO As a Security Officer   AE CIAM: our CIAM Solution   Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs.Customers in CIAM does not necessarily mean consumers. Your customer can just as well be an organisation where your CIAM solution is used to service their employees or customer. That’s why we finetuned our AE CIAM solution for both target groups. Proven methodology, proven technology After an initial discovery phase, we will implement a minimal viable product (MVP) within 60 days. A promise we can keep thanks to the combination of our proven methodology and our own custom-made CIAM solution, that is built on top of proven technology of Microsoft Entra ID (formerly Azure AD) and Okta. Why AE? An end-to-end solution Integration in your IT landscape Post-implementation support   Start your CIAM journey today! 2024-06-14 16:58:01,892 [DEBUG] rag_tuning: Document ID: 343 - Distance: 0.3412764900288231 2024-06-14 16:58:01,893 [DEBUG] rag_tuning: Chunk: Filename: 90.html User Context: None Streamline your customer identity management in B2B Find the right balance between customer experience & security Does this sound familiar? Managing the identity lifecycle of your customer is a cumbersome manual process You struggle to offer self-service consent management Your login experiences aren't seamless A methodology to streamline your customer identity management - at speed The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies. This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Self-service options Unparalleled scalability Streamlined onboarding Strong(er) security for data and accounts Compliance with privacy regulations How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in streamlining your customer identity management. AE CIAM Delegated Access Management Reusable Assets We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features. AE CIAM API We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features. AE CIAM Observability We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities. AE CIAM Data Export Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient. Why AE? What makes us different? We fast-track your CIAM solution We understand your ‘bigger picture’ Ongoing support   Get in touch with our experts Here to help! 2024-06-14 16:58:01,894 [DEBUG] rag_tuning: Document ID: 342 - Distance: 0.3605536417152294 2024-06-14 16:58:01,895 [DEBUG] rag_tuning: Chunk: Filename: 89.html User Context: None Streamline your customer identity management in B2C Enabling customer journeys for consumers in B2C Does this sound familiar? Customers drop out during registration, resulting in lost revenue Login methods for customers for different applications or websites are not unified Customer data is not qualitative enough, making marketing efforts inefficient A methodology to streamline yourcustomer identity management Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.  How we can help Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.To put our methodology into practice, we have several hands-on services and tools that help you take steps in customer identity management. AE CIAM Reusable Assets We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features. AE CIAM API We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.  AE CIAM Observability We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity. AE CIAM Data Export With our data export functionality, we make it easy to export data in different formats. - - - - - - - - - - - - What’s in it for you? Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved customer experience Strong(er) security for data and accounts Higher efficiency for IT & Marketing A unified view of individual customers Compliance with privacy regulations Why AE? What makes us different? We deliver an end-to-end solution We understand your ‘bigger picture’ Post-implementation support   Get in touch with our experts Here to help! 2024-06-14 16:58:01,897 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5285487123938039 2024-06-14 16:58:01,898 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 17:04:32,412 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 17:04:32,413 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 17:04:32,415 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.5130500993028302 2024-06-14 17:04:32,416 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-14 17:04:32,417 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5301551994819014 2024-06-14 17:04:32,418 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 17:04:32,419 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.5314403903533358 2024-06-14 17:04:32,420 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 17:04:32,421 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.5801446087418078 2024-06-14 17:04:32,423 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-14 17:04:32,424 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.582088577213427 2024-06-14 17:04:32,425 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 17:05:04,596 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 17:05:04,597 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 17:05:04,599 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5349570131404237 2024-06-14 17:05:04,600 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 17:05:04,601 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5527968688029801 2024-06-14 17:05:04,602 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 17:05:04,603 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.5638936307683747 2024-06-14 17:05:04,604 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-14 17:05:04,605 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5833486964148972 2024-06-14 17:05:04,606 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 17:05:04,608 [DEBUG] rag_tuning: Document ID: 396 - Distance: 0.6034957756114612 2024-06-14 17:05:04,608 [DEBUG] rag_tuning: Chunk: Filename: 108.html User Context:None Title: AE - Improve your organisation's agility Summary: The text outlines a methodology to enhance an organization's agility, addressing common issues like long time-to-market, ad hoc decision-making, and departmental silos. It emphasizes that many agile transformations fail due to focusing on only one of three critical pillars: agile mindset, framework, or business agility. The methodology consists of four phases: 1. **Align**: Understand the organization, validate the need for agile transformation, and define goals and benefits. 2. **Envision & Pilot**: Analyze the current situation, identify improvement areas, and implement a pilot to test changes. 3. **Scale-up**: Apply learnings from the pilot to broader contexts and develop a standardized approach for full rollout. 4. **Full rollout**: Implement agile practices organization-wide, embedding them into processes and reinforcing best practices. Support includes tools like the Agile Maturity Report to assess readiness and workshops to assist stakeholders in adopting an agile mindset. Pilot projects are used to measure progress and foster continuous learning, identifying critical success factors for subsequent phases. Feedback Sessions We’ll hold surveys and act upon topics with a low survey score, organise meetings with focus on improvement ideas and concerns of people and plan information sessions to create a common understanding of the vision and to share progress and upcoming actions. Internal Communication The entire organisation needs to understand the value of agile transformation in order to benefit from the rewards of achieving true organisational agility. Before and during the project, we’ll work closely with your (internal) communications teams to realise that. Train & Self-Sustain We focus on onboarding, training, and coaching your teams in new Agile roles, empowering your organisation to continue improving autonomously over time. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced go-to-market time Better insights Improved predictability Continuous improvement Why AE? What makes us different? A true end-to-end partner AE uniquely combines expertise from various domains in both technology and business, making us an end-to-end partner capable of providing advice as well as implementation support. Co-thinking & co-creation Co-thinking and co-creating with your teams are at the centre of our approach. We take your strategy to heart, deliver up to promises and make ourselves replaceable. Together, we turn your challenges into opportunities. Framework agnostic We cherry-pick from frameworks, best practices and experiences, resulting in a custom setup, tailored to your context. Business driven step-by-step approach Our focus is not on technology, but on your business. We gain trust by proving the viability and effectiveness of our approach via a pilot, before we do a further rollout. A proven track record A focus on people & learning Get in touch with our experts   Here to help! 2024-06-14 17:05:20,898 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 17:05:20,899 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 17:05:20,900 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.6461807782969388 2024-06-14 17:05:20,902 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-14 17:05:20,903 [DEBUG] rag_tuning: Document ID: 382 - Distance: 0.686829039207106 2024-06-14 17:05:20,904 [DEBUG] rag_tuning: Chunk: Filename: 101.html User Context:None Title: Learning from an agile operating model | McKinsey Summary: The article, a collaborative effort by experts from McKinsey and Harvard Business School, discusses how the COVID-19 pandemic challenged traditional business and operating models, prompting many companies to adopt agile practices. Agile organizations, designed to be fast, resilient, and adaptable, were better suited to respond to the crisis. The research analyzed 25 companies undergoing agile transformations and found that agile business units outperformed non-agile ones in customer satisfaction, employee engagement, and operational performance. Companies with deeply embedded agile practices managed the pandemic's impact more effectively, suggesting that less agile companies should consider embracing agile methodologies more fundamentally as economies reopen. The study also highlighted that agile companies could quickly reprioritize and reallocate resources, leading to faster service adjustments compared to their non-agile peers. Christopher Handscomb is a partner in McKinsey’s London office; Deepak Mahadevan is a partner in the Brussels office; Euvin Naidoo is an alumnus of the Johannesburg office and a senior lecturer of business administration at Harvard Business School, where Suraj Srinivasan is a professor; and Lars Schor is an associate partner in the Zurich office, where Marcus Sieberer is a senior partner. The authors wish to thank Jason Inacio, Quentin Jadoul, Jelle Maddens, Guilherme Riederer, Daniel Rona, Olli Salo, and Anthony Spälti for their contributions to this article. This article was edited by Dennis Swinford, a senior editor in the Seattle office. Explore a career with us 2024-06-14 17:05:20,905 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.6876604762740955 2024-06-14 17:05:20,906 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 17:05:20,907 [DEBUG] rag_tuning: Document ID: 356 - Distance: 0.6883898625661813 2024-06-14 17:05:20,908 [DEBUG] rag_tuning: Chunk: Filename: 94.html User Context: None Upskill & reskill your digital talent Unleash your potential Does this sound familiar? It’s difficult to attract, develop & retain talent in your organisation You are not sure which skills will be relevant in the future You are dependent on expensive external resources A complete offering to up- and reskill your digital talent Employers estimate that 44% of workers’ skills will be disrupted in the next five years. It’s an eye-opening statistic that highlights the importance of continuous or lifelong learning. We created an offering that goes beyond mere courses and trainings. We consider other learning methods, formats and development as well, such as the way of working, coaching, learning communities, etc. That way, we can help your organisation on an individual, team, or organisational level. Inspiration, training & courses Learning journeys Bespoke learning solution Learning organisation & ecosystem Inspiration, training & courses In the most basic form, we provide individual inspiration sessions, trainings and courses covering various expertise domains. Your greatest advantage? These courses are given by individuals with day-to-day experience in their respective field. Learning journeys We help upskill or reskill your talent with our learning journeys to achieve mastery in several IT roles. This program, which typically takes about 6 to 9 months, is a combination of courses, workshops, self-learning, and coaching. You will frequently interact with both your personal coach and your peers to enable learning from each other and exchange ideas. During this track, which can be personalised to the specific needs of the individual, you are encouraged and supported to apply what you have learned, with your personal coach serving as a sounding board. This combination of theory, interaction, and practice trains both your hard and soft skills. Bespoke learning solution We can develop tailor-made learning solutions to meet your specific needs and interests. These solutions will incorporate subject matter content, methods, and frameworks, including those already in place within your organisation, as well as the format of the learning experience. Learning organisation & ecosystem We can serve as a strategic partner to foster a culture of continuous learning, help you establish the groundwork to evolve into a learning organisation, and create a comprehensive learning community or ecosystem within your company. How we can help To put our methodology into practice, we have several hands-on methods and tools that help you take steps in up- and reskilling your talent. Trainings & Workshops   Analysis Learning Journey AE’s Boost your Analysis Skills aims to support those who are or those who strive to become analysts through a combination of training, workshops, hybrid learning, community and coaching, divided into 8 learning modules.   2024-06-14 17:05:20,910 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.6948658677215711 2024-06-14 17:05:20,911 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 17:05:50,527 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 17:05:50,528 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 17:05:50,530 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.6364805020616131 2024-06-14 17:05:50,531 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 17:05:50,532 [DEBUG] rag_tuning: Document ID: 362 - Distance: 0.6391151197715517 2024-06-14 17:05:50,533 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. Michael Chui is a principal at the McKinsey Global Institute, where James Manyika is a director; Mehdi Miremadi is a principal in McKinsey’s Chicago office. The authors wish to thank McKinsey’s Rick Cavolo, Martin Dewhurst, Katy George, Andrew Grant, Sean Kane, Bill Schaninger, Stefan Spang, and Paul Willmott for their contributions to this article. Explore a career with us Related Articles Where machines could replace humans—and where they can’t (yet) An executive's guide to the Internet of Things An executive’s guide to machine learning The potential of artificial intelligence and advanced robotics to perform tasks once reserved for humans is no longer reserved for spectacular demonstrations by the likes of IBM’s Watson, Rethink Robotics’ Baxter, DeepMind, or Google’s driverless car. Just head to an airport: automated check-in kiosks now dominate many airlines’ ticketing areas. Pilots actively steer aircraft for just three to seven minutes of many flights, with autopilot guiding the rest of the journey. Passport-control processes at some airports can place more emphasis on scanning document bar codes than on observing incoming passengers. What will be the impact of automation efforts like these, multiplied many times across different sectors of the economy?1 1. Leading perspectives on the changes under way include Erik Brynjolfsson and Andrew McAfee, The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies, New York: W. W. Norton, 2014; Carl Benedikt Frey and Michael A. Osborne, “The future of employment: How susceptible are jobs to computerisation?,” Oxford Martin School Programme on the Impacts of Future Technology, September 17, 2013, futuretech.ox.ac.uk; and David H. Autor, “Why are there still so many jobs? The history and future of workplace automation,” Journal of Economic Perspectives, Summer 2015, Volume 29, Number 3, pp. 3–30, aeaweb.org/jep. Can we look forward to vast improvements in productivity, freedom from boring work, and improved quality of life? Should we fear threats to jobs, disruptions to organizations, and strains on the social fabric?2 2. For a proposed agenda to examine some of these topics, see “Research priorities for robust and beneficial artificial intelligence: An open letter,” Future of Life Institute, January 11, 2015, futureoflife.org. Earlier this year, we launched research to explore these questions and investigate the potential that automation technologies hold for jobs, organizations, and the future of work.3 3. This initiative builds on earlier McKinsey Global Institute (MGI) work describing a range of disruptive technologies, which could multiply the capacity of companies to automate physical and intellectual tasks. For the full MGI report, see “Disruptive technologies: Advances that will transform life, business, and the global economy,” May 2013. This research has examined the economic potential of disruptive technologies that can automate physical work (for example, advanced robotics, 3-D printing, and autonomous vehicles) as well as those that can automate knowledge work requiring intellectual effort and the ability to interact with others (for example, various types of artificial intelligence, machine learning, and deep learning). Our results to date suggest, first and foremost, that a focus on occupations is misleading. Very few occupations will be automated in their entirety in the near or medium term. Rather, certain activities are more likely to be automated, requiring entire business processes to be transformed, and jobs performed by people to be redefined, much like the bank teller’s job was redefined with the advent of ATMs. More specifically, our research suggests that as many as 45 percent of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies.4 4. We define “currently demonstrated technologies” as ones that have already exhibited the level of performance and reliability needed to automate one or more of the 18 capabilities required for carrying out work activities. In some cases, that performance has been demonstrated in a commercially available product and in others as part of a research project. In the United States, these activities represent about $2 trillion in annual wages. Although we often think of automation primarily affecting low-skill, low-wage roles, we discovered that even the highest-paid occupations in the economy, such as financial managers, physicians, and senior executives, including CEOs, have a significant amount of activity that can be automated. The organizational and leadership implications are enormous: leaders from the C-suite to the front line will need to redefine jobs and processes so that their organizations can take advantage of the automation potential that is distributed across them. And the opportunities extend far beyond labor savings. When we modeled the potential of automation to transform business processes across several industries, we found that the benefits (ranging from increased output to higher quality and improved reliability, as well as the potential to perform some tasks at superhuman levels) typically are between three and ten times the cost. The magnitude of those benefits suggests that the ability to staff, manage, and lead increasingly automated organizations will become an important competitive differentiator. Our research is ongoing, and in 2016, we will release a detailed report. What follows here are four interim findings elaborating on the core insight that the road ahead is less about automating individual jobs wholesale, than it is about automating the activities within occupations and redefining roles and processes. 2024-06-14 17:05:50,534 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.6407665497542239 2024-06-14 17:05:50,536 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-14 17:05:50,537 [DEBUG] rag_tuning: Document ID: 363 - Distance: 0.6421484903360837 2024-06-14 17:05:50,538 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-14 17:05:50,539 [DEBUG] rag_tuning: Document ID: 359 - Distance: 0.6421507107569397 2024-06-14 17:05:50,540 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-14 17:06:22,133 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 17:06:22,133 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 17:06:22,134 [DEBUG] rag_tuning: Document ID: 362 - Distance: 0.6418760849901862 2024-06-14 17:06:22,135 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. Michael Chui is a principal at the McKinsey Global Institute, where James Manyika is a director; Mehdi Miremadi is a principal in McKinsey’s Chicago office. The authors wish to thank McKinsey’s Rick Cavolo, Martin Dewhurst, Katy George, Andrew Grant, Sean Kane, Bill Schaninger, Stefan Spang, and Paul Willmott for their contributions to this article. Explore a career with us Related Articles Where machines could replace humans—and where they can’t (yet) An executive's guide to the Internet of Things An executive’s guide to machine learning The potential of artificial intelligence and advanced robotics to perform tasks once reserved for humans is no longer reserved for spectacular demonstrations by the likes of IBM’s Watson, Rethink Robotics’ Baxter, DeepMind, or Google’s driverless car. Just head to an airport: automated check-in kiosks now dominate many airlines’ ticketing areas. Pilots actively steer aircraft for just three to seven minutes of many flights, with autopilot guiding the rest of the journey. Passport-control processes at some airports can place more emphasis on scanning document bar codes than on observing incoming passengers. What will be the impact of automation efforts like these, multiplied many times across different sectors of the economy?1 1. Leading perspectives on the changes under way include Erik Brynjolfsson and Andrew McAfee, The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies, New York: W. W. Norton, 2014; Carl Benedikt Frey and Michael A. Osborne, “The future of employment: How susceptible are jobs to computerisation?,” Oxford Martin School Programme on the Impacts of Future Technology, September 17, 2013, futuretech.ox.ac.uk; and David H. Autor, “Why are there still so many jobs? The history and future of workplace automation,” Journal of Economic Perspectives, Summer 2015, Volume 29, Number 3, pp. 3–30, aeaweb.org/jep. Can we look forward to vast improvements in productivity, freedom from boring work, and improved quality of life? Should we fear threats to jobs, disruptions to organizations, and strains on the social fabric?2 2. For a proposed agenda to examine some of these topics, see “Research priorities for robust and beneficial artificial intelligence: An open letter,” Future of Life Institute, January 11, 2015, futureoflife.org. Earlier this year, we launched research to explore these questions and investigate the potential that automation technologies hold for jobs, organizations, and the future of work.3 3. This initiative builds on earlier McKinsey Global Institute (MGI) work describing a range of disruptive technologies, which could multiply the capacity of companies to automate physical and intellectual tasks. For the full MGI report, see “Disruptive technologies: Advances that will transform life, business, and the global economy,” May 2013. This research has examined the economic potential of disruptive technologies that can automate physical work (for example, advanced robotics, 3-D printing, and autonomous vehicles) as well as those that can automate knowledge work requiring intellectual effort and the ability to interact with others (for example, various types of artificial intelligence, machine learning, and deep learning). Our results to date suggest, first and foremost, that a focus on occupations is misleading. Very few occupations will be automated in their entirety in the near or medium term. Rather, certain activities are more likely to be automated, requiring entire business processes to be transformed, and jobs performed by people to be redefined, much like the bank teller’s job was redefined with the advent of ATMs. More specifically, our research suggests that as many as 45 percent of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies.4 4. We define “currently demonstrated technologies” as ones that have already exhibited the level of performance and reliability needed to automate one or more of the 18 capabilities required for carrying out work activities. In some cases, that performance has been demonstrated in a commercially available product and in others as part of a research project. In the United States, these activities represent about $2 trillion in annual wages. Although we often think of automation primarily affecting low-skill, low-wage roles, we discovered that even the highest-paid occupations in the economy, such as financial managers, physicians, and senior executives, including CEOs, have a significant amount of activity that can be automated. The organizational and leadership implications are enormous: leaders from the C-suite to the front line will need to redefine jobs and processes so that their organizations can take advantage of the automation potential that is distributed across them. And the opportunities extend far beyond labor savings. When we modeled the potential of automation to transform business processes across several industries, we found that the benefits (ranging from increased output to higher quality and improved reliability, as well as the potential to perform some tasks at superhuman levels) typically are between three and ten times the cost. The magnitude of those benefits suggests that the ability to staff, manage, and lead increasingly automated organizations will become an important competitive differentiator. Our research is ongoing, and in 2016, we will release a detailed report. What follows here are four interim findings elaborating on the core insight that the road ahead is less about automating individual jobs wholesale, than it is about automating the activities within occupations and redefining roles and processes. 2024-06-14 17:06:22,136 [DEBUG] rag_tuning: Document ID: 376 - Distance: 0.6546806763841113 2024-06-14 17:06:22,137 [DEBUG] rag_tuning: Chunk: Filename: 101.html User Context:None Title: Learning from an agile operating model | McKinsey Summary: The article, a collaborative effort by experts from McKinsey and Harvard Business School, discusses how the COVID-19 pandemic challenged traditional business and operating models, prompting many companies to adopt agile practices. Agile organizations, designed to be fast, resilient, and adaptable, were better suited to respond to the crisis. The research analyzed 25 companies undergoing agile transformations and found that agile business units outperformed non-agile ones in customer satisfaction, employee engagement, and operational performance. Companies with deeply embedded agile practices managed the pandemic's impact more effectively, suggesting that less agile companies should consider embracing agile methodologies more fundamentally as economies reopen. The study also highlighted that agile companies could quickly reprioritize and reallocate resources, leading to faster service adjustments compared to their non-agile peers. Inflection point: Reopening an organization after the pandemic Agile ways of working helped even nonagile companies cope with the COVID-19 pandemic. As economies open up, previously nonagile companies must decide whether to double back or double down on agile ways of working. Many of them have adopted agile ways of working out of necessity—and often in a quite unsustainable way. As the adrenaline runs out, they will need to return to a steady state that is sustainable for all employees and that allows them to cope effectively with change in an uncertain future. For instance, the business model of a European machine-building company has significantly shifted during the pandemic, with customers increasingly focusing on digital solutions. To react to that demand, the company implemented its first agile practices during the crisis and is now weighing how much change it can sustainably manage in the first few months after reopening. With the speed of change expected to continue, the need has never been greater for an operating model that can keep up. With the speed of change expected to continue, the need has never been greater for an operating model that can keep up. To use this momentum and fully embrace an operating-model shift, organizations need to engage actively now, following three steps for the next normal: - Reflect. Companies need to reflect systematically on what they have learned, assess what practices worked and what didn’t work during the pandemic, and decide which of those they want to embed sustainably. For instance, they could ask what differentiated the teams that coped well with the shock from the teams that struggled the most and what practices they can sustainably manage in their operating models. At the same time, they should also look toward more agile organizations to get inspiration from their broader recipes. It’s key to not only look at what actually worked but also identify the gaps and engage actively in a discussion on how to close those gaps.- Decide and commit. Leadership teams, after reflection, should make conscious decisions on where to start, how to start, and which elements of their operating model need structural shifts. There is a wide spectrum of elements to pick and choose. Some may start with an effort to simplify decision making across the board. Others may opt for a fundamental reorganization while focusing on one area or unit to learn from. There is no one right answer. The road to a new operating model starts by experimenting with new behaviors and practices and learning from them before scaling them across the organization. Successful companies have thoroughly measured the impact of initial efforts to identify what works and what doesn’t. The toughest part is then the decision to move to the next step of scaling the practice across the organization. A flattening learning curve is therefore often a good marker that you should move to the next step.- Embed and scale. The next steps are to transition and scale the selected practice across the company and to go deeper into each of the levers of the operating-model transformation, including structural capability building, people-modeling changes, and enterprise-process changes. A critical success factor for scaling an agile operating model is that the whole organization, agile or nonagile, is optimizing for the same objectives and spinning in the same direction.We believe the changes that some companies have already been making during the pandemic can give them a leg up in honing their agile practices for an uncertain future. Now they should reflect on what helped them and sustainably embed those practices for the long term. 2024-06-14 17:06:22,138 [DEBUG] rag_tuning: Document ID: 381 - Distance: 0.6549212716402394 2024-06-14 17:06:22,139 [DEBUG] rag_tuning: Chunk: Filename: 101.html User Context:None Title: Learning from an agile operating model | McKinsey Summary: The article, a collaborative effort by experts from McKinsey and Harvard Business School, discusses how the COVID-19 pandemic challenged traditional business and operating models, prompting many companies to adopt agile practices. Agile organizations, designed to be fast, resilient, and adaptable, were better suited to respond to the crisis. The research analyzed 25 companies undergoing agile transformations and found that agile business units outperformed non-agile ones in customer satisfaction, employee engagement, and operational performance. Companies with deeply embedded agile practices managed the pandemic's impact more effectively, suggesting that less agile companies should consider embracing agile methodologies more fundamentally as economies reopen. The study also highlighted that agile companies could quickly reprioritize and reallocate resources, leading to faster service adjustments compared to their non-agile peers. Inflection point: Reopening an organization after the pandemic Agile ways of working helped even nonagile companies cope with the COVID-19 pandemic. As economies open up, previously nonagile companies must decide whether to double back or double down on agile ways of working. Many of them have adopted agile ways of working out of necessity—and often in a quite unsustainable way. As the adrenaline runs out, they will need to return to a steady state that is sustainable for all employees and that allows them to cope effectively with change in an uncertain future. For instance, the business model of a European machine-building company has significantly shifted during the pandemic, with customers increasingly focusing on digital solutions. To react to that demand, the company implemented its first agile practices during the crisis and is now weighing how much change it can sustainably manage in the first few months after reopening. With the speed of change expected to continue, the need has never been greater for an operating model that can keep up. With the speed of change expected to continue, the need has never been greater for an operating model that can keep up. To use this momentum and fully embrace an operating-model shift, organizations need to engage actively now, following three steps for the next normal: - Reflect. Companies need to reflect systematically on what they have learned, assess what practices worked and what didn’t work during the pandemic, and decide which of those they want to embed sustainably. For instance, they could ask what differentiated the teams that coped well with the shock from the teams that struggled the most and what practices they can sustainably manage in their operating models. At the same time, they should also look toward more agile organizations to get inspiration from their broader recipes. It’s key to not only look at what actually worked but also identify the gaps and engage actively in a discussion on how to close those gaps.- Decide and commit. Leadership teams, after reflection, should make conscious decisions on where to start, how to start, and which elements of their operating model need structural shifts. There is a wide spectrum of elements to pick and choose. Some may start with an effort to simplify decision making across the board. Others may opt for a fundamental reorganization while focusing on one area or unit to learn from. There is no one right answer. The road to a new operating model starts by experimenting with new behaviors and practices and learning from them before scaling them across the organization. Successful companies have thoroughly measured the impact of initial efforts to identify what works and what doesn’t. The toughest part is then the decision to move to the next step of scaling the practice across the organization. A flattening learning curve is therefore often a good marker that you should move to the next step.- Embed and scale. The next steps are to transition and scale the selected practice across the company and to go deeper into each of the levers of the operating-model transformation, including structural capability building, people-modeling changes, and enterprise-process changes. A critical success factor for scaling an agile operating model is that the whole organization, agile or nonagile, is optimizing for the same objectives and spinning in the same direction.We believe the changes that some companies have already been making during the pandemic can give them a leg up in honing their agile practices for an uncertain future. Now they should reflect on what helped them and sustainably embed those practices for the long term. 2024-06-14 17:06:22,139 [DEBUG] rag_tuning: Document ID: 358 - Distance: 0.6566965273049274 2024-06-14 17:06:22,140 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context: None Four fundamentals of workplace automation The potential of artificial intelligence and advanced robotics to perform tasks once reserved for humans is no longer reserved for spectacular demonstrations by the likes of IBM’s Watson, Rethink Robotics’ Baxter, DeepMind, or Google’s driverless car. Just head to an airport: automated check-in kiosks now dominate many airlines’ ticketing areas. Pilots actively steer aircraft for just three to seven minutes of many flights, with autopilot guiding the rest of the journey. Passport-control processes at some airports can place more emphasis on scanning document bar codes than on observing incoming passengers. What will be the impact of automation efforts like these, multiplied many times across different sectors of the economy?1 1. Leading perspectives on the changes under way include Erik Brynjolfsson and Andrew McAfee, The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies, New York: W. W. Norton, 2014; Carl Benedikt Frey and Michael A. Osborne, “The future of employment: How susceptible are jobs to computerisation?,” Oxford Martin School Programme on the Impacts of Future Technology, September 17, 2013, futuretech.ox.ac.uk; and David H. Autor, “Why are there still so many jobs? The history and future of workplace automation,” Journal of Economic Perspectives, Summer 2015, Volume 29, Number 3, pp. 3–30, aeaweb.org/jep. Can we look forward to vast improvements in productivity, freedom from boring work, and improved quality of life? Should we fear threats to jobs, disruptions to organizations, and strains on the social fabric?2 2. For a proposed agenda to examine some of these topics, see “Research priorities for robust and beneficial artificial intelligence: An open letter,” Future of Life Institute, January 11, 2015, futureoflife.org. Earlier this year, we launched research to explore these questions and investigate the potential that automation technologies hold for jobs, organizations, and the future of work.3 3. This initiative builds on earlier McKinsey Global Institute (MGI) work describing a range of disruptive technologies, which could multiply the capacity of companies to automate physical and intellectual tasks. For the full MGI report, see “Disruptive technologies: Advances that will transform life, business, and the global economy,” May 2013. This research has examined the economic potential of disruptive technologies that can automate physical work (for example, advanced robotics, 3-D printing, and autonomous vehicles) as well as those that can automate knowledge work requiring intellectual effort and the ability to interact with others (for example, various types of artificial intelligence, machine learning, and deep learning). Our results to date suggest, first and foremost, that a focus on occupations is misleading. Very few occupations will be automated in their entirety in the near or medium term. Rather, certain activities are more likely to be automated, requiring entire business processes to be transformed, and jobs performed by people to be redefined, much like the bank teller’s job was redefined with the advent of ATMs. More specifically, our research suggests that as many as 45 percent of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies.4 4. We define “currently demonstrated technologies” as ones that have already exhibited the level of performance and reliability needed to automate one or more of the 18 capabilities required for carrying out work activities. In some cases, that performance has been demonstrated in a commercially available product and in others as part of a research project. In the United States, these activities represent about $2 trillion in annual wages. Although we often think of automation primarily affecting low-skill, low-wage roles, we discovered that even the highest-paid occupations in the economy, such as financial managers, physicians, and senior executives, including CEOs, have a significant amount of activity that can be automated. The organizational and leadership implications are enormous: leaders from the C-suite to the front line will need to redefine jobs and processes so that their organizations can take advantage of the automation potential that is distributed across them. And the opportunities extend far beyond labor savings. When we modeled the potential of automation to transform business processes across several industries, we found that the benefits (ranging from increased output to higher quality and improved reliability, as well as the potential to perform some tasks at superhuman levels) typically are between three and ten times the cost. The magnitude of those benefits suggests that the ability to staff, manage, and lead increasingly automated organizations will become an important competitive differentiator. Our research is ongoing, and in 2016, we will release a detailed report. What follows here are four interim findings elaborating on the core insight that the road ahead is less about automating individual jobs wholesale, than it is about automating the activities within occupations and redefining roles and processes. 2024-06-14 17:06:22,141 [DEBUG] rag_tuning: Document ID: 363 - Distance: 0.6590352911541695 2024-06-14 17:06:22,142 [DEBUG] rag_tuning: Chunk: Filename: 97.html User Context:None Title: Four fundamentals of workplace automation | McKinsey Summary: The text discusses the transformative potential of artificial intelligence (AI) and advanced robotics in the workplace, highlighting that automation is no longer limited to high-profile demonstrations but is becoming prevalent in everyday tasks such as airport check-ins and passport control. The impact of automation on jobs and organizations is explored through various perspectives, including those of Erik Brynjolfsson, Andrew McAfee, Carl Benedikt Frey, Michael A. Osborne, and David H. Autor. The research suggests that while few occupations will be entirely automated in the near term, many activities within jobs can be automated, necessitating a redefinition of business processes and job roles. The findings indicate that up to 45% of work activities could be automated with existing technologies, affecting even high-paid roles. The implications for organizational leadership are significant, as the ability to manage and lead increasingly automated organizations will become a key competitive differentiator. The ongoing research aims to further investigate these trends and their economic potential, with a detailed report expected in 2016. 1. The automation of activities These preliminary findings are based on data for the US labor market. We structured our analysis around roughly 2,000 individual work activities,5 5. Our analysis used “detailed work activities,” as defined by O*NET, a program sponsored by the US Department of Labor, Employment and Training Administration. and assessed the requirements for each of these activities against 18 different capabilities that potentially could be automated (Exhibit 1). Those capabilities range from fine motor skills and navigating in the physical world, to sensing human emotion and producing natural language. We then assessed the “automatability” of those capabilities through the use of current, leading-edge technology, adjusting the level of capability required for occupations where work occurs in unpredictable settings. The bottom line is that 45 percent of work activities could be automated using already demonstrated technology. If the technologies that process and “understand” natural language were to reach the median level of human performance, an additional 13 percent of work activities in the US economy could be automated. The magnitude of automation potential reflects the speed with which advances in artificial intelligence and its variants, such as machine learning, are challenging our assumptions about what is automatable. It’s no longer the case that only routine, codifiable activities are candidates for automation and that activities requiring “tacit” knowledge or experience that is difficult to translate into task specifications are immune to automation. In many cases, automation technology can already match, or even exceed, the median level of human performance required. For instance, Narrative Science’s artificial-intelligence system, Quill, analyzes raw data and generates natural language, writing reports in seconds that readers would assume were written by a human author. Amazon’s fleet of Kiva robots is equipped with automation technologies that plan, navigate, and coordinate among individual robots to fulfill warehouse orders roughly four times faster than the company’s previous system. IBM’s Watson can suggest available treatments for specific ailments, drawing on the body of medical research for those diseases. 2024-06-14 17:09:11,500 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 17:09:11,501 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 17:09:11,503 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.579694322916356 2024-06-14 17:09:11,504 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 17:09:11,505 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5937434835402604 2024-06-14 17:09:11,506 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 17:09:11,507 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.6219193161345984 2024-06-14 17:09:11,508 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 17:09:11,509 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.6307893363347041 2024-06-14 17:09:11,510 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-14 17:09:11,511 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.6405592658302246 2024-06-14 17:09:11,512 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-14 17:09:52,703 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-14 17:09:52,705 [DEBUG] rag_tuning: --------------------------------------- 2024-06-14 17:09:52,706 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5883335804442991 2024-06-14 17:09:52,707 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-14 17:09:52,709 [DEBUG] rag_tuning: Document ID: 371 - Distance: 0.5979900252277552 2024-06-14 17:09:52,710 [DEBUG] rag_tuning: Chunk: Filename: 100.html User Context:None Title: AE - Think, Build & Run your digital solution Summary: The text outlines a methodology for developing digital solutions that are user-friendly, secure, and delivered on time and within budget. It emphasizes the importance of translating strategy into actionable digital solutions, which can be challenging without expertise. The methodology is divided into three phases: Think, Build, and Run. - **Think**: Focuses on laying a strong foundation using service design techniques, creating personas, and setting up customer journeys. - **Build**: Involves sprint-based agile development with a focus on UX/UI, integrated quality assurance, and privacy/security by design. - **Run**: Centers on growth and partnership, ensuring the digital solution continues to deliver value. The approach includes using agile methods, test automation, and maintaining user-centricity to ensure the final product meets user needs and maximizes value. The text also highlights the benefits for organizations, such as peace of mind, increased revenue, and reduced costs, and encourages readers to explore client success stories for real-world validation. Customer Case SDWorx We developed a SmartOCR application for SD Worx's legal knowledge center. The team 'sector regulations' at Belgium's largest payroll service provider experienced remarkable results, with productivity soaring by nearly 40%. Why AE? What makes us different? Digital strategy translation One-stop shop Customer centricity Get in touch with our experts   Here to help! 2024-06-14 17:09:52,711 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.6272360343878812 2024-06-14 17:09:52,712 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-14 17:09:52,713 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.6336737703000344 2024-06-14 17:09:52,714 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-14 17:09:52,715 [DEBUG] rag_tuning: Document ID: 353 - Distance: 0.6478444639848423 2024-06-14 17:09:52,716 [DEBUG] rag_tuning: Chunk: Filename: 96.html User Context:None Title: AE - Hyper-automate your document flows Summary: The text discusses the concept of hyper-automation for document workflows using AI to enhance efficiency and reduce manual interventions. It highlights the potential time and resource savings, as well as improved job satisfaction, by automating repetitive tasks. The proposed three-pillar framework includes Vision & Foundation, Creation & Integration, and Growth & Partnership. The process involves identifying inefficiencies, developing custom solutions, and providing ongoing support. The benefits include empowered employees, increased retention, streamlined efficiency, data-driven decision-making, and seamless integration. The text also features a customer case study with SD Worx, showcasing the successful implementation and its positive impact. Why AE? What makes us different? Intelligent use of AI Just enough change More than just technology Get in touch with our experts   Here to help 2024-06-17 10:20:02,574 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-17 10:20:02,576 [DEBUG] rag_tuning: --------------------------------------- 2024-06-17 10:20:02,578 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.49864619986459857 2024-06-17 10:20:02,579 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-17 10:20:02,579 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5373002410887391 2024-06-17 10:20:02,580 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-17 10:20:02,580 [DEBUG] rag_tuning: Document ID: 414 - Distance: 0.5973630141293282 2024-06-17 10:20:02,581 [DEBUG] rag_tuning: Chunk: Filename: 125.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-17 10:20:02,581 [DEBUG] rag_tuning: Document ID: 413 - Distance: 0.5981783334783712 2024-06-17 10:20:02,582 [DEBUG] rag_tuning: Chunk: Filename: 123.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-17 10:20:02,582 [DEBUG] rag_tuning: Document ID: 407 - Distance: 0.5984992565513515 2024-06-17 10:20:02,583 [DEBUG] rag_tuning: Chunk: Filename: 120.html User Context: None Unlocking your business potential   Inspire   Fuel your business with creativity and innovation. Our Inspire service is tailored to ignite fresh ideas and drive your organisation towards new horizons. Strategic Advice Navigate the complexities of the business landscape with our Strategic Advice service. We provide insightful guidance to help you make informed decisions, fostering sustainable growth. IT Consultancy Unlock the full potential of your IT infrastructure with our consultancy services. Our experts offer strategic insights and technical expertise to optimise your technology investments.   IT Team Extension Enhance your team's capabilities seamlessly with our IT Team Extension service. We provide skilled professionals to complement your in-house talent, ensuring a harmonious and efficient workflow.   Managed Services Experience peace of mind with our Managed Services. From system maintenance to cybersecurity, we take care of your IT infrastructure, allowing you to focus on what you do best – growing your business.   Application Development Discover our value propositions that drive success in various industries. From tailored consulting services to innovative digital solutions, AE is committed to delivering excellence and value to your business. Ready to elevate your business? Contact us today to discuss how AE can be your strategic partner in achieving your business objectives.   2024-06-17 10:21:07,574 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-17 10:21:07,575 [DEBUG] rag_tuning: --------------------------------------- 2024-06-17 10:21:07,576 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4738874246351278 2024-06-17 10:21:07,578 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-17 10:21:07,579 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.475055235584802 2024-06-17 10:21:07,580 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-17 10:21:07,581 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.47518261738491696 2024-06-17 10:21:07,582 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-17 10:21:07,583 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5115004390772746 2024-06-17 10:21:07,584 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-17 10:21:07,586 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.5153871485819757 2024-06-17 10:21:07,587 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-17 10:25:35,892 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-17 10:25:35,893 [DEBUG] rag_tuning: --------------------------------------- 2024-06-17 10:25:35,894 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.4432070715921007 2024-06-17 10:25:35,895 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-17 10:25:35,896 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.44483636812831473 2024-06-17 10:25:35,897 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-17 10:25:35,898 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.47279400555961293 2024-06-17 10:25:35,899 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-17 10:25:35,900 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.4846978900696294 2024-06-17 10:25:35,901 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-17 10:25:35,902 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.5061677587586002 2024-06-17 10:25:35,903 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-17 10:27:30,429 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-17 10:27:30,430 [DEBUG] rag_tuning: --------------------------------------- 2024-06-17 10:27:30,431 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.4929342597401025 2024-06-17 10:27:30,432 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-17 10:27:30,434 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.5100621131043976 2024-06-17 10:27:30,435 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-17 10:27:30,436 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5136364649642097 2024-06-17 10:27:30,437 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-17 10:27:30,438 [DEBUG] rag_tuning: Document ID: 337 - Distance: 0.5178562477226597 2024-06-17 10:27:30,438 [DEBUG] rag_tuning: Chunk: Filename: 85.html User Context: None Unlock the value of your data Gain a competitive advantage with data Does this sound familiar? You're not getting valuable data insights to better run your business You lack internal knowledge on data and AI Your systems produce a lot of data but you only use a fraction A methodology to unlock the value of your data Businesses that use data efficiently increase their profit by 8% and experience a 10% reduction in cost. Most highlighted benefits are more informed strategic decisions, improved control of operational processes and a better understanding of customer behaviour.To help you unlock the value of your data with minimal investment, we start with the most valuable business case and make sure that we offer a real ROI before we look further at other relevant business cases and end-to-end integration. Align Explore Apply Align During an ideation session, we search for possible business cases and later validate the business case with the highest assumed ROI. Explore We build a proof of value, gather all data, validate whether KPI’s are met and come up with a fixed budget & time-boxed solution. This approach proves the ROI of data products in a short period of time with a limited budget. Together we decide to go for integration or not. Apply Listen to the AE Air Data podcast Check out our AE Air Data podcast, where our experts discuss all data and AI related topics. The good thing: you don’t need to be a data expert to get some valuable insights. And have a laugh now and then. How we can help To put our methodology into practice, we have several hands-on tools and services that help you take steps in unlocking the value of your data. Interviews & Data Assessment Workshops & Ideation Prototype We develop and test a prototype to validate the expected ROI. Value validation is key in the decision to go for integration in day to day operations. Integration Design We design the complete process to fully integrate the prototype solution in day to day operations. Training & Coaching We help with change management and invest in training and coaching your data experts. In the end, your team should be able to maintain, improve and develop new data products. What’s in it for you? Methodologies, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Improved business insights Increased revenue & reduced costs Innovation & agility Why AE? What makes us different? Focus on ROI More than just technology A true end-to-end partner Get in touch with our experts   Here to help! 2024-06-17 10:27:30,439 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5224948810043993 2024-06-17 10:27:30,440 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-17 10:29:38,494 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-17 10:29:38,495 [DEBUG] rag_tuning: --------------------------------------- 2024-06-17 10:29:38,496 [DEBUG] rag_tuning: Document ID: 340 - Distance: 0.46035930750612475 2024-06-17 10:29:38,497 [DEBUG] rag_tuning: Chunk: Filename: 87.html User Context: None Lift your data platform We enable your data products Does this sound familiar? 90% of all unstructured data is dark data 25% of decision makers say it takes months to get analytics help from IT Data professionals only spend 14% of their time on analysis  Our vision on a modern data platform Modern data platforms are the robust foundation to unlock the true potential of data. These platforms have 4 important tasks to do: ingesting data from different data sources, processing the collected data in a timely and correct way, storing all data in an appropriate format, and making sure that consumers can start using this data. We build our data platform using a modular design: as technologies evolve, it must be possible to swap components within the platform. We believe that good software engineering practices lead to better data platforms, so we apply them where possible. A well-designed and pragmatic data management framework provides the foundation to effectively organise and utilise all data within the platform.  What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Reduced time to data insights Empowerment of your teams Productise your data Automate your work Want to know what we can help you with? Read about our efforts to streamline the data strategy at building materials wholesaler Lecot. How we can help To help you move towards a modern data platform, we use a three-step approach. Think: Tailoring our solution to your needs Build: Realising the data platform & proving business value Run: Making the platform a success Think: Tailoring our solution to your needs We conduct qualitative interviews with stakeholders and project sponsors. This gives us insights in concrete business needs and helps us to finalise the target architecture. Build: Realising the data platform & proving business value We use our platform accelerators to implement a data platform tailored to your needs. We implement real business cases to prove the platform’s added value. Run: Making the platform a success What about technologies? We pick our technologies based on your specific needs and your current situation. What can your organisation expect? Cloud-native technologies   Security first Strong partnerships Why AE? What makes us different? A true end-to-end partner Fast & flexible delivery Always business-first Get in touch with our experts   Here to help! 2024-06-17 10:29:38,498 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.49912789500381716 2024-06-17 10:29:38,499 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-17 10:29:38,501 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.49950513246624784 2024-06-17 10:29:38,502 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-17 10:29:38,503 [DEBUG] rag_tuning: Document ID: 338 - Distance: 0.522633149545395 2024-06-17 10:29:38,504 [DEBUG] rag_tuning: Chunk: Filename: 82.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-17 10:29:38,505 [DEBUG] rag_tuning: Document ID: 339 - Distance: 0.5235568796788749 2024-06-17 10:29:38,506 [DEBUG] rag_tuning: Chunk: Filename: 84.html User Context: None In today's dynamic business landscape, Data & AI are crucial assets to thrive in a digital world. We can help you gain a competitive edge, create real business value, lower costs and mitigate risks by enabling your data products. Data & AI We like to say we enable your data products.  We can begin unlocking the value of your data by realising a data product from one or more business cases with a clear ROI. This approach provides us with insights into the maturity of your various data enablers so we can strengthen them together. Or we can start with an assessment in which we do a heatmap exercise to estimate the maturity of your data enablers. From there, we draw a final destination, including a roadmap, to reinforce your data enablers together. Today’s most important data enablers Leadership & Culture Data Infrastructure and Technology Operationalisation of ML and AI Data Accessibility Data Governance   Our Data & AI Solutions Unlock the value of your data Empower your business by extracting valuable insights, driving informed decisions, and propelling growth. Discover a new era of efficiency and innovation as you unlock the true value of your data. Lift your data platform Collecting, consolidating and organising your data is an important step in becoming a data-driven organisation. A future-proof, secure and user-friendly data platform is key in delivering valuable insights on the fly. Why AE? Focus on ROI More than technology A true end-to-end partner Expertise   Start your data journey today! 2024-06-20 11:26:56,618 [DEBUG] rag_tuning: Retrieved 5 relevant documents 2024-06-20 11:26:56,619 [DEBUG] rag_tuning: --------------------------------------- 2024-06-20 11:26:56,620 [DEBUG] rag_tuning: Document ID: 398 - Distance: 0.5628802103518155 2024-06-20 11:26:56,621 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context:None Title: AE - Create a seamless customer experience Summary: The text outlines a framework for creating a seamless customer experience, emphasizing the importance of customer insights and the challenges businesses face in delivering consistent, personalized interactions. The methodology involves four phases: creating insights through customer research and data analysis, ideating and validating concepts with stakeholders, preparing for change by defining organizational impact and feasibility, and implementing the changes. The approach aims to improve customer-centricity, increase revenue, and reduce service costs. The text also highlights the application of this framework in public services, using VDAB as an example, and offers various hands-on methods and tools to support the process. Maturity Report Customer Journey Mapping Our customer journey map is a visual storyline of every engagement a customer has with your brand, service, or product. The customer journey mapping helps us better understand processes, needs, and perceptions. Workshops We offer workshops for ideation, design, aligning business and IT and adapting to a customer experience mindset. These help transform your organisation to gain a bigger focus on customer experience.  Prototyping We help with service & UX design of a mock prototype, conduct user testing to validate the desirability of the prototype and then takes a critical look at the business and technical feasibility of the prototype. Blueprints & Roadmaps AE creates blueprints, service models, roadmaps and application or service landscapes that facilitate and document the journey towards an improved customer experience. What’s in it for you? Frameworks, plans, tools… they are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect? Increased revenue & reduced costs Improved customer satisfaction Happier and more engaged employees What do our customers say? You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Customer Case VDAB VDAB tasked AE with the mission to improve the overall customer experience. Our plan set out to improve VDAB's internal customer experience capability and further engrained service design methodologies in the core VDAB design processes, resulting in a 10% increase in customer satisfaction. Why AE? What makes us different?   End-to-end AE has a broad expertise and our employees can boast a large range of skillsets. It allows us to be an end-to-end partner, helping you with innovation, design and prototyping, as well as the full implementation of processes & applications.    Improved customer & employee experience Depth & breadth  Get in touch with our experts   Here to help! 2024-06-20 11:26:56,623 [DEBUG] rag_tuning: Document ID: 334 - Distance: 0.5763818737549962 2024-06-20 11:26:56,624 [DEBUG] rag_tuning: Chunk: Filename: 80.html User Context: General overview of purpose and mission, solutions and services offered by ae. Some agenda information & some user stories. Helping you thrive in a digital world We are a business and ICT company. We help you find the winning combination of people, processes and technology to accelerate your growth. We’re small enough to care and big enough to deliver.   We blend ICT & business Positioned at the crossroads of technology, business, and people, we gain a broader perspective on your challenges, enabling us to offer solutions and services that go beyond technology. We strive for impact. We master both company-wide implementations and highly specific expert solutions, seamlessly integrated into your operational landscape.
Christoph Neut - CEO of AE In the spotlight A Great Place to Work, 14 times in a row Events you don't want to miss Tune in to our Air Data Podcast for insights & inspiration Our Solutions Data & AI CIAM Digital Talent & Organisation Document Hyperautomation Applications Digital Strategy & Innovation Business & IT Architecture IT Delivery & Performance Cloud & Hybrid SDWorx - SmartOCR solution Lecot - Data strategy Acerta - Digital assistant Customer Stories You don’t have to take our word for it. Dive into the genuine stories of our clients, exploring the real-world hurdles they faced and the practical solutions we crafted together. Our Services Inspire Gain inspiration and ideas. Learn, grow, and break out of your comfort zone. IT Team Extension Get access to an entire AE team with diverse skill sets, ready to contribute to your project’s success.​ Strategic Advice Strategic advice and innovative thinking that aligns with your business goals to help you navigate challenges and identify opportunities for growth.​ Managed services Focus on your core business and let us handle the management and maintenance of all or part of your software and/or infrastructure.​ IT Consultancy Count on our skilled IT experts to ensure cost-effective and efficient project delivery.​ Application Development Transform your ideas into reality with our Digital Studio. Our team is equipped to build innovative digital solutions that meet your requirements.​ 2024-06-20 11:26:56,625 [DEBUG] rag_tuning: Document ID: 355 - Distance: 0.5774872919962524 2024-06-20 11:26:56,626 [DEBUG] rag_tuning: Chunk: Filename: 98.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-20 11:26:56,627 [DEBUG] rag_tuning: Document ID: 354 - Distance: 0.5797068131144388 2024-06-20 11:26:56,628 [DEBUG] rag_tuning: Chunk: Filename: 99.html User Context: None Digital business requires robust applications that meet the needs and expectations of your users or customers. Robust solutions are functional and user-friendly, but also secure, performant, available, and scalable. They can handle different types of data, devices, and platforms, and integrate seamlessly with other systems and services. They adapt to changing market conditions and customer feedback, and evolve with your business goals and strategies. Applications We help you design, develop and manage robust digital solutions that can give you a competitive edge in the digital world. We create your digital solutions by right-sizing your strategy, building rock-solid applications and ensuring support after launch. Our teams work in sync with your team to get the job done. Today's challenges concerning Applications Moving from strategy to application Developing future-proof applications Delivering qualitative applications quickly Maintaining & evolving existing applications   Our Applications Solutions Think, Build & Run your digital solution We make sure you get a digital solution that meets your expectations, is secure, user-friendly, and is delivered within time and budget. We are there from concept to roll-out. Streamline & secure your software delivery process We help you increase the quality, reliability and security of your software delivery process, making your organisation safer and more efficient. Why AE? Peace of mind We deliver digital solutions that meet your expectations, are secure, user-friendly, future-proof and are delivered within time and budget. Increased revenue & reduced costs Qualitative applications result in an increase in revenue and/or a reduction of costs. The first is due to a better customer experience, while the latter is achieved through an efficient and secure software delivery process. Our approach, your way We have a clear methodology, but we are flexible in the way we work together. You can choose between team-as-a-service (your tech, your way of working), solution-as-a-service (our tech, our way of working) or hybrid teams. A true end-to-end partner Our organisation boasts a large range of skillsets. That makes us a true end-to-end partner, that can help you from concept to roll-out, and even with managed services afterwards.   Your journey starts here! 2024-06-20 11:26:56,629 [DEBUG] rag_tuning: Document ID: 397 - Distance: 0.6017532646655583 2024-06-20 11:26:56,630 [DEBUG] rag_tuning: Chunk: Filename: 109.html User Context: None Create a seamless customer experience Optimised customer experiences for better results Does this sound familiar? Lack of insights in the customer journey It’s hard to translate insights into CX-actions It's unclear what the impact on your organisation will be A framework to create a seamless customer experience Research shows that brands that can improve the customer journey see revenue increase as much as 10 to 15% while also lowering the cost to serve 15 to 20%. Customers are increasingly demanding consistent, frictionless, personalised, and memorable interactions, both online and offline. However, many businesses struggle to deliver a seamless customer experience. We developed a methodology to help them. It can be used on a product or service level, but also on a touchpoint level, for example to improve UX on a website.   Create insights Ideate & validate Prepare the change Make it happen Create insights In this phase we do customer research, dive into customer data and do behavioral analysis. This results in valuable, evidence-based customer insights and recommendations for improved customer-centricity. Ideate & validate To validate the concept, we organise ideation workshops with key stakeholders, create a prototype and do user testing to validate the desirability of the prototype. The result: a prioritised list of promising product or service ideas and a working prototype of a new concept with clear market value. Prepare the change We define the impact on the organisation together with internal stakeholders. We check both business viability and technical feasibility and create a roadmap for change. This gives you a realistic implementation plan, which helps to create a more receptive atmosphere for change. Make it happen The final phase is the implementation of the changes in your organisation’s operations. As an end-to-end partner, we help with innovation & design, but can also take the lead when it comes to the full implementation of processes & applications. Download our whitepaperA CX-friendly government organisation: mission impossible? Citizens are a ‘customer’ of public services whether they want to or not, so customer experience is not a top priority. VDAB is one of the first Belgian public service providers to acknowledge this AND do something about it.  How we can help To put our framework into practice, we have several hands-on methods and tools that we use in co-creation and that help  you take steps in creating a seamless customer experience together.   Interviews & Data Analysis We gather all relevant information via quantitative and qualitative customer research, collecting and analysing customer data and conducting behavioral analysis. The results are evidence-based customer insights that transfer to actionable innovation ideas.