eveai_docs/docs/introduction.md

id, title, description, sidebar_label, sidebar_position, slug, keywords

id	title	description	sidebar_label	sidebar_position	slug	keywords
introduction	Introduction to Ask Eve AI	Learn about Evie, a cutting-edge AI solution for transforming how businesses interact with information	Introduction	1	/	introduction AI assistant knowledge base Evie

Introduction to Ask Eve AI

Welcome to the world of Ask Eve AI, affectionately known as Evie—a cutting-edge AI solution designed to revolutionise how businesses interact with information. Whether enhancing customer experiences, boosting internal efficiency, or empowering specialised teams, Evie is here to unlock the full potential of your organisation’s knowledge and to assist you and your teams in everyday tasks.

What is Evie?

Evie is an Agentic AI assistant tailored to your unique business needs. By leveraging advanced AI techniques, she transforms complex information into natural, engaging dialogues. Unlike generic chatbots, Evie is deeply integrated into your specific knowledge base, offering precise, traceable, and contextual responses. Using agentic AI techniques, Evie can automate repetitive tasks, improve internal productivity, and empower your teams with expertise.

Here’s how Evie stands out:

• Custom Knowledge Integration: Evie learns from your documents, intranet, website, and other sources, providing responses grounded in your organisation’s information.
• Conversational AI: Interact with Evie just like you would with a colleague. She understands context, remembers past interactions, and responds naturally.
• Agentic Behaviour: Evie goes beyond just conversations. She can perform smart actions based on your information or based on the conversation. We are gradually extending Evie's possibilities by transforming the knowledge of our partners into intelligent specialists (Agentic AI).
• Multilingual Capabilities: Evie breaks language barriers, understanding and responding in multiple languages based on your business requirements.

Key Features and Benefits

Enhanced Customer Experience

The tables have turned, and a new human-computer interaction paradigm is taking the world by storm. In the recent past end users (internal or external) were left to interact with information — abundantly available in digital format — having to learn to talk to computers. Now, we can interact with information systems by using human language. Evie fully embraces this new paradigm and transforms the way people interact with your business. Moreover, Evie is available 24/7, 365 days a year, and can be accessed from anywhere.

Boosted Internal Productivity

Internally, Evie acts as a conversational hub for your organisation. Employees can quickly find policies, data, and other resources using simple language, reducing time spent searching for information and improving productivity. Evie also exposes an API, enabling you to integrate Evie into your internal tools.

Expertise On Demand

Evie serves as an always-on expert assistant, making specialised knowledge instantly accessible across your organisation. This democratises access to expertise and allows your human experts to focus on high-value tasks.

Automated Tasks

Throughout their history, computers have enabled automation of tasks. LLMs and AI Agents allow for deeper automation, especially in cases where human-like interactions are essential. This is where Evie steps in. It doesn't aim to replace existing technology. It enables to automate tasks that are very dependent on human language, integrating with already existing technology, improving internal productivity and reducing human error.

Why Choose Evie?

Evie is more than a chatbot; she’s an intelligent information assistant designed to adapt to your needs:

• Transparency: Evie provides citations for her answers, enabling users to verify information at its source.
• Customization: From integration with specific platforms to tailoring conversational styles, Evie is built to align with your unique environment.
• Continuous Improvement: Evie evolves with your business, adapting to new information and changing requirements effortlessly.

How Does Evie Work?

At the heart of Evie, we use state of the art technology to automate beyond classic systems.

Retrieval-Augmented Generation (RAG)

Retrieval-Augmented Generation (RAG) is a powerful technique that enables us to ensure Evie's interactions are embedded in your organisation's information (when required). It prevents the system from hallucinating. Think of Evie as a hyper-intelligent librarian, organising your knowledge in a way that makes it easy to find relevant information. As a librarian, Evie has some essential talents:

1. Efficient Knowledge Storage: Evie stores the information you offer her (html, pdfs, audio, ...) intelligently in the library. She stores the information semantically, i.e. Evie understands the content you offer her, and indexes your information as such.
2. Efficient Knowledge Retrieval: Once stored, Evie has the ability to semantically retrieve relevant information from the library for a given question, task, ...
3. Real-Time Updates: As you add new information, Evie incorporates it seamlessly into her responses.

Agentic AI

Agentic AI is a powerful technique that enables us to automate beyond classic systems. It allows Evie to perform smart actions based on your information or based on the conversation. Evie is a platform that allows our partners to transform their business ideas into intelligent specialists. As such, the Evie's functionality is continuously evolving. Some examples of its capabilities are:

1. Knowledge Retrieval: When asked a question or given a task, Evie searches your knowledge base for the most relevant information and provides the end user contextual responses.
2. **

Ready to Transform Information Access?

Whether you aim to:

• Turn your website into an interactive knowledge hub,
• Optimize your intranet for streamlined internal processes,
• Empower your teams with instant access to expertise, or
• Have tasks you want to automate

Evie is the intelligent, adaptable solution you’ve been looking for.